TS3694 I cannot restore my IPhone 3G, I have done all the steps recommended (unknown error (1015)) and nothing happens, it's frozen

I have done each and everyone of the steps (advanced and basic) recommended by Apple.  Unfortunately, now i cannot even use my IPhone because it seems to not respond.  I have turn it off, reset it with the home and main buttom pressed simultaneously.  Restore it again and the same error ( unknown error occurred and your IPhone could not be restored).  Please, let me know what should i do to at least use my cellphone again.  Thanks.

Use recovery mode to restore your device
Related errors: 1015, “The required resource can't be found.”
You might see these error messages if your device has a beta version of iOS or if you're installing an older version of iOS (downgrading). Use recovery mode to restore your device to the latest version of iOS.

Similar Messages

  • HT1212 I have done all the steps to wipe the iPod and restore it however it still has a password and I cannot restore it. Any advice?

    I have done all the steps to restore the iPod to factory settings and then tried to restore it but the password is still there. Any advice?

    Take a look at this link, http://www.wikihow.com/Reset-a-Lost-iPod-Password

  • HT4972 I have done all the steps required to update IOS5 to my iPhone. It did not update automatically.  It just updates to 4.2.1 which says is the latest software for my iPhone. Is there any other way to update my iPhone to IOS5?

    I have done all the steps required to update IOS5 to my iPhone. It did not update automatically.  It just updates to 4.2.1 which says is the latest software for my iPhone. Is there any other way to update my iPhone to IOS5?

    I checked all the posts regarding this, it seems I have a 3G. Only found out now how to check my model. Thanks for your reply.

  • TS3694 I cannot update my iPhone 3g to iOS 4.2.1 because of iTunes error 1015 ;error during restoring of firmware mode.

    I cannot update my iPhone 3g to iOS 4.2.1 because of iTunes error 1015 ;error during restoring of firmware mode.

    Was you iPhone jailbroken?

  • I cannot open any new tabs, I have done all the troubleshooting on the website, any help?

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  • HT201210 I have done all the steps and it is still telling me it cannot be restored.  No specific code.  Any ideas?

    I have done all the steps for the itunes upgrade.  Still no sucess noo error code any ideas

    Take a look at this link, http://www.wikihow.com/Reset-a-Lost-iPod-Password

  • My iPhone 4 will not turn on. When I plug it into Itunes it says it is n recovery mode. I try to restore it and the error code code 3194. I have tried all the steps what now?

    My iPhone 4 will not turn on. When I plug it into Itunes it says it is n recovery mode. I try to restore it and the error code code 3194. I have tried all the steps what now?

    It is usually given as a communication error between Apple, iTunes (your computer), iPhone. Somewhere they are not communicating, so the iOS you are trying to install cannot be approved by Apple. Trouble shooting steps include, making sure you have Current iTunes installed, make sure your Hosts file of computer is not blocking Apple. Try restoring on another computer.

  • I am trying to update my itunes and iphone. Everytime I trie comes out a message about 'key access'. I've done all the steps from the support and nothing worked out. I cannot unistall and now I can't open it anymore also. What should i do, please?

    I am trying to update my itunes and iphone. Everytime I trie comes out a message about 'key access'. I've done all the steps from the support and nothing worked out. I cannot unistall and now I can't open it anymore also. What should i do, please?

    Isn't that only used when a PC will not boot?
    What options does booting with this give me?
    Thanks
    JK MCP
    Hi,
    USB recovery disk was used to recover your system when it encounter problem. You can try to use it to fix your problem instead reinstall system. However, there is no method to keep your program whenreinstall system.
    Roger Lu
    TechNet Community Support

  • HT4972 I have iphone 4 and have followed all the steps, the update will not go past "connect to itunes"

    I have iphone 4 and have followed all the steps to update and cannot get past "connect to Itunes"

    Hey soozeeC
    Use iTunes to update it. Download the latest version and install it. Once it is plugged in, it will ask if you want to update your iPhone to iOS 7. If that does not work then click restore. 
    iOS: How to update your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT4623
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • My play lists and songs on iTunes and on my iPhone won't play.  They are light grey instead of black and nothing happens when I click on the songs.  All of the songs were either from CD's or from iTunes that I purchased. I have home sharing turned on. Thi

    My play lists and songs on iTunes and on my iPhone won't play.  They are light grey instead of black and nothing happens when I click on the songs.  All of the songs were either from CD's or from iTunes that I purchased. I have home sharing turned on. This is a new issue.  It used to work fine.  I tried restarting my iPhone and syncing with iTunes. Neither worked.  Please help!

    Try delete those songs using iTunes by de-selecting and sync. After that mark those songs and sync again.

  • My iPhone 4 cellphone was stolen last year. I have done all the procedures of reporting it to the South African Police Services and my Vodacom service provider. I do have the case number and I did blacklist my stolen phone. I have not had any assistance.

    My iPhone 4 cellphone was stolen last year. I have done all the procedures of reporting it to the South African Police Services and my Vodacom service provider. I do have the case number and I did blacklist my stolen phone. I have not had any assistance. I had installed Find My iPhone but did not have any iCloud account on it (ie. iCloud Username and Password). So I am unable to track it or find its location as yet. Please help me find my iPhone 4.

    Your only chance is setting it up as new device without using the latest backup afterwards, which you already did.
    If this does not work, you should get it serviced:
    Apple - Support - Service Answer Center
    How to back up your data and set up as a new device

  • TS3694 I cannot restore my iPhone 4 I keep getting error 2001/6?

    I cannot restore my iPhone 4 I keep getting error 2001/6?

    If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software.

  • I cannot restore my iPhone in iTunes, have tried everything! Please help

    Last night I succesfully connected my iPhone to iTunes, updated to current software and bought a few new songs...all ok. In the iPhone summary it showed my details and serial number of the iPhone.
    Just as it was finishing the updates it said that my iPhone could not be found and needed to be restored as it was in recovery mode, when I clicked on the relevant box it said the iPhone could not be located and there was an error 1611. All the details in my summary now showed n/a.
    My iphone screen is stuck on the 'connect to iTunes' symbol and no amount of holding down the button/home screen will re-set. Cannot turn the phone on or off, have tried recharging with a different plug in...nothing.
    I have done all checks on my pc, re-installed iTunes, DFU...absolutely everything that the internet tells you to do!
    I called Apple and they said it was a hardware issue and would cost between £120 - £200 to repair.
    If anyone has any ideas...please help!
    Thank you
    Jo

    Is your phone jailbroken or illegitimately unlocked? Or better yet running a custom version of iOS?
    And for anyone else who stumbles upon this:
    Error 1611: This error may indicate a hardware issue with your device. Follow the steps in this article. Alsoattempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value (00 499901 064000 0) can also confirm a hardware issue. Out-of-date or incorrectly configured proxy or security software, such as FoxyProxy, can cause error 1611. To troubleshoot third-party security software, follow these steps.

  • TS1398 I can no longer connect to my home wireless on my ipad2, have done all the suggested fixes, still cannot connect.  Daughter cannot connect her iPod, but husbands laptop is connected to wireless.

    All of a sudden my ipad will not connect to our home wireless.  I have reset the wireless settings, turned my ipad off and back on, turned off wireless and back on, basically have done all of the fixes suggested and still I cannot connect.  My daughter cannot connect her iPod either, but my husbands laptop can and is connected to our wireless.  The wireless is working and until two days ago I had no problems connecting.

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    iOS 6 Wifi Problems/Fixes
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • HT201210 I wanted to update my phone and I wanted me to connect to iTunes, but when I did it, I was told I cannot restore my iphone. Now I don't know his to turn my phone again

    I wanted to update to iOS 7, but first I had to make an update to the previous version. When I pressed update, I was shown a message saying that I have to connect to iTunes. When I did that, iTunes said I cannot restore the phone (which was the onyl way I could update apparentyl) but the phone is still showing the same message"connect to iTunes". What am I supposed to do? I tried turning it on and off, but it doesn't work. I can't use my phone right now.  

    Hello there, JuliaFromPol.
    The following Knowledge Base Article should help you proceed with the update:
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

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