TS3694 i cant restore my iphone and it kept on giving me this infor 'the iPhone 'iPhone' could not be restored. An unknown error occurred[1015]

i cant restore my iphone and it kept on giving me this infor 'the iPhone 'iPhone' could not be restored. An unknown error occurred[1015]

It's 99% sure theat the iPhone was hacked/jailbroken to use another carrier or downgrading IOS. There's no help with this.
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
Message was edited by: ckuan

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The iphone "I Phone" could not be resored an unknown error occurred(1015)

the iphone "I Phone" could not be resored an unknown error occurred(1015)

This usually occurs when trying to "unjalibreak" a jailbroken phone.
If this is the case, you cannot get help on this forum due to the Terms of Use. You'll need to search elsewhere for help.

My Iphone 4 crashed and I lost my entire contact list. I restored it to original factory settings but in trying to restore my data from my laptop via Itunes.. this was the feedback: Itunes could not restore the Iphone Dr Johnny Siu Chong because the Iphon

My Iphone 4 crashed and I lost my entire contact list. I restored it to original factory settings but in trying to restore my data from my laptop via Itunes.. this was the feedback: Itunes could not restore the Iphone Dr Johnny Siu Chong because the Iphone refused the request.
I cannot get help from Apple support because i am being asked to supply the serial number which is stored on the phone and I cannot restore my data in the first place. I am reluctant to "Set up as a new Iphone" since I don't know whether if I do I may not then be able to access my data from Itunes...
Please advise what to do. I did not see any tutorials on Youtube to help me with this.
I look forward to an early response.

Hey joshuafromisr,
If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
or here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Best,
David

I have problem with my iphone 3gs , ISO 5.0.1 , i tried to update it to new 5.1.1 and not getting and showing below massage the iphone could not be updated. an unknown error occurred 11

I have problem with my iphone 3gs ( ISO 5.0.1) , it is stuck on apple LOGO and just restaring from time to time after long time will open then i am able to see all app so i tried to update it to new 5.1.1 but not getting update and showing below messege the iphone could not be updated. an unknown error occurred 11
thanks

if itunes can no longer pickup your ipod, and you cant even do anything to your ipod, your best option is to either call apple care, or just take it to the nearest apple shop. i had a similar problem, mines currently at apple care repairs and they might just end up giving me a replacement.

I have problem in itunes i updated iphone 4s and could not be updated an unknown error occurred 3194

i have problem in itunes i updated iphone 4s 5.1.1 and could not be updated an unknown error occurred 3194

Please see the More Like This section on the right.

HT201210 iPhone could not be updated An unknown error occurred (3004)

iPhone could not be updated An unknown error occurred (3004)
plz help me how to fix it

Please see the More Like This section on the right.

HT3743 the iphone 4s'' iphone 4s'' could not be res Restoed Unknown error occurred(21)

the iphone 4s'' iphone 4s'' could not be res Restoed Unknown error.thank

iOS: Resolving update and restore alert messages

TS3694 iPod could not be updated.An unknown error occurred(6).Help please!

Just as the title says.Ask me for additional information if needed.Thanks for helping

Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.

HT201210 The Iphone " I Phone" could not be resortored an unknown error occurred ( -1)

A recovered version of this content exists from Jan 14, 2013 11:06 AM. Would you like to use the recovered version or delete it?

http://support.apple.com/kb/TS3694
error 1 could be a hardware issue, follow the instructions to resolve using the link provided, if that doesn't help you will have to take it into apple.

TS3694 i forgot the password of my iphone 3g and when i try to restore it it shows the message"my iphone 3g could not be restored an unknown error occurred(1015)" can any body help please..

i forgot the password of my iphone 3g and when i try to restore it it shows the message"my iphone 3g could not be restored an unknown error occurred(1015)" can any body help please..

This error normally appears if you attempted to downgrade or modify your iOS. See here http://support.apple.com/kb/TS3694#error1015

TS3694 the iphone"iphone" could not be restored. An unknown error occurred (1015)

I tried updating my iPhone 3 to the latest operating system via iTunes and once connected it would not work...
I then tried to do a system restore on the iPhone via iTunes and I was given the following error message: iphone "iphone" could not be restored. An unknown error occurred (1015)
The iPhone is now completely blank and just comes up with the Usb symbol to connect to iTunes on the screen, it won't do anything else and the same error message appears when I connect to iTunes....
Help....??
Thanks in anticipation....

This error normally appears if you attempted to downgrade or modify your iOS. See here http://support.apple.com/kb/TS3694#error1015

HT1267 While upgrading my iPhone 3 to 4.2 something went wrong and would not start at all. When tried to restore after going through th process it comes up with the message "The iPhone could not be restored. An unknown error occurred [1015]." What can I d

While upgrading my iPhone 3GS to iOS 4.2 something went wrong and came up with the message "The iPhone could not be restored. An unknown error occurred [1015]." Now it will not start at all. It just stays on screen with USB and the iTune picture. What can I do to get it going again. I only tried to upgrade because I was prompted to up-grade and now I am helpless. I did a backup before starting the upgrade. The error message did not tell what to do next. Any help is very much appreciated.

Usually that means the iPhone was hacked to unlock it from the original
carrier .
Updating the operating system locks it back to that original carrier
You could try this
http://support.apple.com/kb/TS3281
However if the iPhone was hacked it is probably a paper weight now
and as this is an Apple hosted forum you can get no further help here

TS3694 trying to restore iPhone 3G 4.2.1 in the same virgin but in the last i get iPhone could not restored .an unknown error occurred (1015)

hi every body
trying to restore iPhone 3G 4.2.1 in the same virgin but in the last i get iPhone could not restored .an unknown error occurred (1015)
any body can help me
thanks

I would like to know if there is a better to fix this since this iphone has been jailbroken. Google search only shows stuff that talks about installing software that has to do with jailbreaking. I just need to restore back to normal. Thank you!
deggie wrote:
Google "Error 1015 iPhone" and you will find a remedy.

When tried to upgrade iphone 4S from 8.1.2 to 8.1.3 it crushed at the middle, after it it not let it tern on and cannot make recovery and crush in the middle of the process with "could not be restored. An unknown error occurred (3014)"

When tried to upgrade iphone 4S from 8.1.2 to 8.1.3 it crushed at the middle.
After it it not let it tern on and cannot make recovery and crush in the middle of the process with "could not be restored. An unknown error occurred (3014)"

Hi bahaluly,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like you are not able to update the iPhone. I would recommend that you read this article, it may be able to help the issue.
Get help with iOS update and restore errors - Apple Support
Solve network errors
Related errors: 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200, or "There was a problem downloading the software," or "The device isn't eligible for the requested build." These alerts mean that your computer is either having difficulty contacting the Apple update server or communicating with your device.
Check your computer for software or settings that might cause communication issues between your computer and Apple or between your computer and your device.
Cheers,
Mario

HT201210 I have updated my iphone 3 version 4.1.but in the middle of the updating time one message is coming.that is,(the iphone``iphone ``coundnot be restore and unknown error occured( 1015 )

I have updated my iphone 3 version 4.1.but in the middle of the updating time one message is coming.that is,(the iphone``iphone ``coundnot be restore and unknown error occured( 1015 )

Your phone is jailbroken. You can not get help here.

TS3694 i cant restore my iphone and it kept on giving me this infor 'the iPhone 'iPhone' could not be restored. An unknown error occurred[1015]

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