TS3694 I couldn't be update my iphone. An unknown error occurred (6). Please help me to resolve this problem.
I could not be updated my iphone4. An unknown error is occurred(6). please help me to resolve this problem
Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or phobos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.
Similar Messages
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ýesterday my iphone 5c screen suddendly shows connect to itune and i try to restore it using itune but halfway i got a message error occured (14). please help me in solving this problem.
what did you learn when you search the internet for iPhone error 14?
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itunes could not connect to the iphone an unknown error occurred 0xE8000003 please help me with this error any one have idea ?
http://support.apple.com/kb/ts3221
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i have updated my itunes but when im restoring my iphone 5 phone it keeps coming up with 'unknown error occurred (3) please help as i cannot even turn my phone on now
Hello there, BundyA.
Error 3 is usually associated to security software settings. The following Knowledge Base article provides some great information and links for troubleshooting the issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
This section should prove useful:
Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Hi everybody !
AT&T company is unlocked (factory)my iphone4 before 3 days ago so i want to restore to unlock iphone 4 with itunes but it is not restore.
How can I fix this type of error in iphone 4?- "The iphone could not be restored. An unknown error occurred (3194) "
please help me in nepali language(if posible) or english. thank you.http://support.apple.com/kb/TS3694#error3194
This means that either your firewall/antivirus is blocking access to Apple's servers, or you have used your computer to jailbreak an iDevice in the past. The link above tells you how to resolve this issue. -
I have been given an Apple 3G which is in jailbreak. After restoring and updating my phone to get rid of jailbreak the iphone will not accept any updates or restoration. Unknown error 1015. Please help! I am new to all this and want to start using the phone legitimately.
I believe from the situation you describe your iPhone 3g has the iPAD baseband 6.15.00 which is interfering with iTunes. Remember Apple does not allow downgrade of software typically. The current 3g firmware 4.2.1 has a baseband 5.15.04 which is lower than, what I believe your baseband is of 6.15.00. So to install the current 3g firmware 4.2.1 would actually be a baseband downgrade, which iTunes will not allow. So to fix your iPhone you will have to search the Web like diesel vdub said. There are no parts to buy and your iPhone will work again I promise.
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Today, my iPad2 wouldn't delete mail. Then the screen turned black. I turned the iPad2 off then on. Got black screen. Tried backing up to iTunes. Got the message "iTunes cannot connect to this iPhone because unknown error occurred (OxE8000065). Help, please.
Did you try restarting it by holding down the hold and lock button at the same time until you get the apple logo? If you already tried that then you should try putting it in DFU mode and doing a restore by following these instructions- http://www.iclarified.com/entry/index.php?enid=1034
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I have tried to restore my i phone via itunes after doing the update and it keeps giving unknown error occurred (3194) please help
Hello Sam-marchesi,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694#error3194
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
Best of luck,
Mario -
I have an error message on my laptop which says " Unknown error occured (1602)" anyone know how to get past this?
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. -
he download was completed the laptop was extracting the software and at the end of the loading line it writes an unknown error occurred (3194) please help me thank you
3194 = https://discussions.apple.com/message/18851577#18851577
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Hello. I have an iphone 3gs 8gb factory unlocked. Currently its running on ios 5.0.1 and I am trying to update it ios 5.1.1 but its not updating. The itunes downloads the ios 5.1.1and gives back unknown error(3194). Please help.
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service. -
My iPhone 6 ear speaker is not working properly I couldn't able to hear any thing from ear speaker to listen I had to put on loud speaker or to use hands free please help me out with this problem if some body have answer?
Hi Venkata from NZ,
If you are having an issue with the speaker on your iPhone, I would suggest that you troubleshoot using the steps in this article -
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L -
I lost the app "app store" on my iphone. How to get it back? I couldn't find a way neither on the iphone mor on iTunes Could you please help me in restore this app? Thanks
The App store is a iOS function and cannot be deleted. Try checking other home screens/folders and see if you can locate it. If not, go into Settings>General>Reset>Reset Home Screen Layout.
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When restoring and updating my iPhone I am getting the following message " iTunes could not update to the carrier settings for your iPhone.an unknown error occurred (1630).can anyone please with a knowledge tell me what I should do please. Thank you
The search bar can be very valuable...........
In using it, I found out other's have had this issue and it likely means you have a 3G iPad? If you do, go into settings and turn off cellular data, then try to update again and you should be OK........ -
Hello,
this morning I received the following error message when the iPhone connected to iTunes: i
tunes could not check for an update to the carrier settings for your iphone. an unknown error occurred (1635)
any ideas? thxI get the same error (although in Dutch ;-)).
It also says something like (I'm translating): "Make sure your network settings are correct and your networkconnection is active or try again later." Is there a way to find out these "correct networksettings"?
I now get it for a week, eacht time I connect my iPhone to itunes...
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