TS3694 I get error 3014 when i try to update the OS... your help please

hI,
I am trying to update the IOS from itunes. I get error code 3014.
thanks for your help.
cheers,

http://support.apple.com/kb/TS3694#error3002

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Then run chkdsk in windows to correct any lost or damaged system files. To do this goto "My Computer" rightclick the harddrive (Usually C Drive) Select properties>Tools tab and under "Error checking" hit check now. In the following window that appears, put a check beside "Auto fix file system errors" hit OK then hit yes in the next window. Reboot and after the check is done it will boot back into windows
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TS3694 I get error 3014 when i try to update the OS... your help please

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