TS3694 i get error code number 11, what is that

i been trying to get the new ios but for some reason it starts to the it gives me error code number 11. any idea?

From what I know it means the SDM (Storage Device Manager) could not be initialized.
Have you installed any security software or a speedmanager for your router, anything that interfers with the internet connection. You might have a security software on your router, that interrups this. Also: it is possible forthis error, message, that the issue is hardware related on you computer. We'd need more information on the machine your running: Mac or PC, operating system, version of iTunes. Which state is your iOS device (iPhone, iPad, iPod) in after you experienced this error message and at whichstage of the restore process did the error prompt appear?

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