TS3694 i had a problem with my iphone 5 (ios 7.0.4). my iphone was crash and restarting it self.

i'm using iphone 5 since 2013. my iphone 5 crash and restarting it self after upgrade t0 ios 7.0.4. i try to restore the firmware with itunes but my iphone restarting it self during the restore process. i repeat the process and still had the same problem. i dont know how to fix that problem.

Hi there Dedi Darmawan Dimeng,
You may find the troubleshooting steps in the article below helpful.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Issue not resolved
My issue is still not resolved. What do I do next?
Contact Apple Support.
-Griff W. 

Similar Messages

  • Has anyone else had this problem with the iphone 4 dock and bumper?

    I purchased an iphone 4 dock and bumper but when ever I sit the iphone in the dock with the bumper on it won't get a sufficient enough connection to charge so I have to take the bumper off in order for it to charge.
    Has anyone else had this problem?

    Yes I am not impressed with that either. How can apple design such an accessory and then not have it compatable with another accessory of theirs!?
    The same goes for the in-car charger also. It's a good job the iphone 4 is so good, otherwise it would have been a return to Blackberry for me!

  • I had a problem with my iphone and had to restore and now i have lost all music from itunes any way to get it back ?

    i had a problem with my iphone and had to restore and now i have lost all music from itunes any way to get it back ?

    It should ne in itunes on your computer and included in your regular backup of your computer.
    If for some reason you have failed to backup your music, then - in the U.S only - you can get previous itunes purchases from the beta version of icloud.  Open itunes store, click Purchased, under Quick Links.

  • Hi - I cannot upload my emails through the mail icon.  The first time I tried it only loaded very old emails, I then tried the whole process again and it has not imported a single email.  I use hotmail, and have had no problems with my iPhone or iPad.

    Hi - I cannot upload my emails through the mail icon.  The first time I tried it only loaded very old emails, I then tried the whole process again and it has not imported a single email.  I use hotmail, and have had no problems with my iPhone or iPad.  So the only way I can check my emails on my mac is to go through the internet.  Can anyone help?

    Hello, do you mean Download?
    In Mail's Window Menu, choose Connection Doctor, any red dots for status, if so what is the message?
    Then click the Show Details button & Check again.

  • HT4623 My camera just recently went blurry. It was working just fine yesterday but then I went to use it today and the pictures are so fuzzy. Has anyone else had this problem with their iPhone 5?

    My camera just recently went blurry. It was working just fine yesterday but then I went to use it today and the pictures are so fuzzy. Has anyone else had this problem with their iPhone 5?

    1st... make sure nothing's covering/smudging the camera lens.  then...
    Standard troubleshooting...
    Try a reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
    Remove the Camera app from Recently Used list...
    - From any Home Screen, double tap the home button to bring up the Recents List
    - Tap and hold any icon in this list until they wiggle
    - Press the red to delete the Camera app from this list.
    - Press the home button twice when done.
    - Restart the Camera app
    If still a problem restore with your backup.
    If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.
    If still a problem, it's likely a hardware issue.

  • Has anyone had a problem with the iPhone 4 becoming unresponsive as a call is being received?

    Has anyone had a problem with the iPhone 4 becoming unresponsive as a call is being received?

    I'm sure someone has.

  • Had a problem with the iPhone automatically restores operation thereof

    Had a problem with the iPhone automatically restores operation thereof

    When I speak and another call comes and I want to move it restores the iPhone runs

  • HT4528 My wife had a problem with her iPhone 5C with no voice on th Maps app.  I visited my local Apple store and they said the problem was in iCloud.  We did a new install and it works great now.  Now my iPhone 5 has the same problem.

    My wife had a problem with her iPhone 5C with no voice on the Maps app.  I visited my local Apple store and they said the problem was in iCloud.  We did a new install and it works great now.  Now 4 days later my iPhone 5 that is tied to the same iCloud has the same problem with the Maps app.  I really don't want to go through a new set-up with my iPhone 5.  What's going on with iCloud?

    I had major issues with the iPhone 4s battery, however it’s resolved.
    The tech who set the phone up at the Apple store did so with little training.
    if you have a mobile me account. First go and move all your data to the cloud by going on your computer and logging in at me.com/move. The cloud has replaced mobile me, so there is no need for those two accounts
    Also make sure that for any of your email accounts you set them up to fetch, not push. My tech person set them all to have the email servers push data to the phone. The new iphone4s antenna is extremely strong so it will continually try to access stuff that is pushed–***** a lot of battery life doing this. It makes it worse if you have exchange 2010 accounts. Something about changes made to exchange really suck battery life from devices that access such accounts.
    turning of locator and the push notifications from facebook--they have a lot!

  • My iPhone 4S not compatible with 2008 Q7 Audi MMI.  Now only phone numbers come up on screen, no name.  Names appeared on the phone screen but not MMI screen. Cannot dial by contact info while driving anymore.  Never had this problem with previous iPhones

    My iPhone 4S not compatible with 2008 Q7 Audi MMI.  Now only phone numbers come up on screen, no name.  When someone calls, only the number appears on the MMI screen, not their name or whether they called from their office/home etc..   Same with missed calls, dialed numbers etc.. Names appeared on the screen of the phone,  but not on MMI screen. Cannot dial by searching  contact and name info while driving anymore.  Never had this problem with previous iPhones.  Is this an Apple issue or Audi issue?  Anyone with this problem? Help!

    NIGHTMARE Finally Ends, after nearly two weeks.
    After trying for over a week trying to get my replacement iPhone 4S to activate, I ended up driving 110+ miles to an Apple Store to get a second replacement, which had been specially shipped there for me.  Popped in the SIM card, went through the setup and I finally have an iPhone 4S that works, at least for the time being.
    Advice to others who find themselves in this situation:
         1)     If you get these messages (see original post), the phone is bad.  Demand a replacement.
         2)     If the AppleCare tech advises that the Apple Agreement Administration team is investigating, you'll be waiting for a week or more for them to complete it.  Demand a replacement immediately, don't let them put you off indefinitely.
    After the initial phone call documented in my original post, I was in daily contact, phone & e-mail, with the AppleCare tech trying to figure out the problem, and we tried everything, from forced restore's to switching SIM cards, conferencing w/ AT&T, etc.  It seems that this was a case of first impression to Apple, but if it wasn't, then the problem is not well documented or known by those who should know, and for that, the blame should be on Apple, not the AppleCare tech who worked tirelessly trying to figure out a solution--I'd send him a case of beer if I knew where to send it.

  • Has anyone ever had a problem with their iphone 4 not syncing and/or writing a backup file?

    Has anyone ever had a problem with their iphone 4 not syncing and/or writing a backup file?  Itunes locks up when i attempt a sync as well as when I transfer my purchases from my phone to Itunes. I'm running Itunes 10.4.1 on iOS 4.3.5.  All of this is running on an 8 year old hp pavillian laptop running XP Pro that is fully updated. Could my phone have a bug or a hardware problem. Are there any known problems with  iOS 4.3.5?  Pretty frustrating problem so I'm hoping that someone has heard of this and can offer some suggestions on a solution.  Thanks a bunch.

    Did you used to have service and now suddenly you don't?
    This happened to me a few years back, and several other iPhone users in my neighborhood, and after a while on the phone with AT&T they figured out that a technician had recently adjusted the receiver/sender on the tower and it was slightly off. They sent them back up and I actually had a better signal after than I did before it went out.
    I would call AT&T and explain the issue you are having and see if they can fix it.
    If you never had service there then like wjosten said it's probably just a bad zone.
    Hope you get it sussed out.
    -PM

  • I had a problem with my 4s battery so i took it to an apple store and they replaced the phone. However they had me backup my photos in icloud because i was goingto lose them otherwise. So now my question is how do i get my photos back?

    I had a problem with my 4s battery so i took it to an apple store and they replaced the phone. However they had me backup my photos in icloud because i was goingto lose them otherwise. So now my question is how do i get my photos back?

    This should help:
    http://support.apple.com/kb/HT4486
    Regards.

  • Has anyone ever had a problem with your iphone working outside your home but not inside. The internet works fine in and outside of the house

    Has anyone had problems with your iphone working outside of the house, but not inside? Cannot make or receive calls, nor can I send or receive any text messages. This is something that just happened out of nowhere. Can I get some help please?

    Did you used to have service and now suddenly you don't?
    This happened to me a few years back, and several other iPhone users in my neighborhood, and after a while on the phone with AT&T they figured out that a technician had recently adjusted the receiver/sender on the tower and it was slightly off. They sent them back up and I actually had a better signal after than I did before it went out.
    I would call AT&T and explain the issue you are having and see if they can fix it.
    If you never had service there then like wjosten said it's probably just a bad zone.
    Hope you get it sussed out.
    -PM

  • TS3694 "There is a problem with your iPhone." (Restoring/Recovery issues)

    So, the other day, I got my iPhone 4 wet (idiot, I know!).  After drying it out in a bowl of rice for 24 hours, it seemed to start up just fine and when connected to iTunes, it prompted me to do a full restore to factory settings. I did just that, and after the restore software downloaded and seemed to install onto the iPhone, it began going through the setup process.  It let me go through a few screens of setup (language, country, location services etc., before showing the connect to iTunes screen). Then iTunes displayed this message:
         "There is a problem with your iPhone. Please visit the Service Answer Center to find answers to all your questions about service options, warranty and other      processes in your country. To find your nearest Apple Store, click here."
    There are no other options given on neither the phone nor iTunes.
    I am out of warranty, have called Apple about replacement options, and was also advised to continue trying to restore.  After 3 or 4 times trying to restore, with the same message, I am asking if anyone knows any other tricks before I go and fork out $169.99 for a replacement phone.
    Thanks,
    Mike

    Hii mikeszalay,
    I have exactly same issue, and my screen can show language and country after I restored for like 7 times.
    My itunes is showing
    "There is a problem with your iPhone. Please visit the Service Answer Center to find answers to all your questions about service options, warranty and other processes in your country. To find your nearest Apple Store, click here."
    What did you do after this problem? did you successfully fix the phone? Cause I dont know what to do now, and my phone is also out of warranty : (( It will be a really great help if you could share experience!!
    Thank you so much!!!

  • TS3694 I am having problem with my iphone 3g update, its showing 1015 error. someone please help me out. Thanks

    I am having problem with my iphone 3g update, its showing 1015 error. someone please help me out. Thanks

    nomibutt wrote:
    ... its showing 1015 error.
    Unauthorized modification of iOS
    http://support.apple.com/kb/HT3743
    ERROR 1015...
    This Error Code is indicative of the Device being jailbroken / Hacked...
    Sorry... But...
    The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
    You will need to look elsewhere.

  • TS1702 When I backed up my ipad because I thought I had a problem with it in which I didnt, I went to restore my ipad and now some of my app that I had purchased are not there, the free version is on my Ipad and Icloud but not the purchased version?

    I thought I had a problem with my Ipad in which I didnt, so I backed up my Ipad and restored it, but now Some of my apps that I have purchased are not available only the free version, not the purchased version. I would have to purchase again and it is not backed up into my Icloud either ?

    I assume that you will have to set up as new since it will not let you restore from the backup. Then after you set it up, you can restore from the iCloud backup. The backup should not disappear be use you are setting this device up as new. Your backup should still be in iCloud.
    However, after you activate the iPd and update the software, you will have to erase the device in order to restore from the Cloud backup, that is the only way to get to the iCloud backup.
    Copied from the article that linked you to this discussion ....
    Resolution
    Update your device to the latest version of iOS to be able to restore the backup.

Maybe you are looking for