TS3694 i have tried to restore my iphone 4 on 3 computers now and still keep getting software server cannot connect
i have had to go to an apple store for the last 3 years just to update my phone this is ridiculous as the update server software cannot be connected what else can i do?
Did not indicate what error message(s) iTunes shows.
Assuming it is iPhone 4 CDMA, as tagged
Download firmware from here iPhone3,3_6.1.3_10B329_Restore.ipsw and save on your computer.
Connect iPhone in iTunes. Backup, Shift+Restore (PC) Option+Restore (Mac) pointing to saved .IPSW file.
It will be Restore and not Update.
Similar Messages
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Dear all,
I have had problems with the internet connection with my IPhone 5. I have tried to restore the software to see if that would make a difference.
I have tried now for at least 10 times to restore the software. The phone is locked now in restore mode, and when I get to the end of the restore to verify with the server, i get a consistent unknown error message. Sometimes is says my phone cannot be found.
The phone has the connect to Itunes on the screen and cannot be used.
I am running out of patience now....need urgent help!!
What to do?Contact Apple support for warranty service.
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I was watching a movie on my Apple TV and suddenly it stopped. I noticed I was logged out. Then I tried logging in again and I keep getting a message "cannot connect to iTunes". I restarted the Apple TV three times and tried again each time. I am stuck Help please
There's an issue currently that a lot of us are experiencing in that we all get the error message "iTunes is currently unavailable; please try later"
It's an issue with Apple and we're awaiting an update re this
I've posted a topic in regards to this after having a long conversation with Apple support this morning and will be receiving a call from their tech team tomorrow to run through it further
As it stands iTunes cannot be accessed via ATV's and nor can it be streamed via AirPlay from iTunes to the ATV
However I can access all films/iCloud content via my Mac Mini with no issues! -
I have tried to restore my iphone as it just turned itself off and now won't restart. So I tried to restore via itunes on the computer. It could not restore my phone due to an unknown error occurring (3194), please could someone let me know what I should do now?
I love my phone and I can't be without it!!!
HELP........http://support.apple.com/kb/ts4451
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TS3694 i have tried to restore my iphone but keep getting error 1015 any suggestions
i have tried to restore my iphone but keep getting error 1015 any suggestion
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
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I'm trying to connect to the app store to check for updates but when I go to the update tab I keep getting the message cannot connect to iTunes store. I am signed into iTunes in my settings so not sure what to do!
You should not get that message if you are simply trying to load the shuffle with songs from your iTunes library. If iTunes is trying to Update or Restore the shuffle, and you get that message, try the suggestions in this article
http://support.apple.com/kb/TS1814 -
I've been trying to fix my sister in law's ipad mini. When I plug the ipad mini into itunes it say's it needs to restore factory settings. When I do that, it tries to do it, but then says it can't because of an unknown error 2001. I've tried it over and over, unplugged it and plugged it back in, tried to restore numerous times and the same thing keeps coming up. It won't turn on and the screen just shows that I need to plug it into itunes.
Any help would be greatly appreciatedSee
Check your USB connections
Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or “invalid response."
If the USB connection between your device and computer is interrupted, you may be unable to update or restore.
To narrow down the issue, you can also change up your hardware:
Use the USB cable that came with your device, or a different Apple USB cable.
Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
Try a different computer.
If necessary, resolve any further issues with the USB connection, then with your security software.
If you're still seeing the error message, check for hardware issues by following the next section.
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes. -
I have been trying to download a movie for several hours now and I keep getting a message saying i"could not load video"
Hello there, SteveShanaman.
The following Knowledge Base article provides some great steps for troubleshooting applications:
iOS: Understanding multitasking
http://support.apple.com/kb/ht4211
Particularly:
Additional Information
If an app doesn't respond to your input, or doesn't perform as expected, do the following, testing after each step:
Check for app updates.
Force the app to close.
Restart your device.
Update your iOS device.
Learn more about troubleshooting apps.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I have tried to restore my iphone but all i get is error 1015 anyone help please
i have tried to restore my iphone 3 but all i get is error 1015
http://support.apple.com/kb/TS3694#error1015
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state. -
I have tried to restore my iPhone but when it has gone through all the restore I get the -1 error message and now my phone will not work at all, how do I rectify this please.
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service. -
Have tried to restore my iphone 4 and it will not restore
i have tried to restore my iphone 4 three times and it still will not restore. I have also had to do this once a week for the last 4 weeks
Take a look at this link, http://www.apple.com/support/iphone/assistant/restore/
What is going on with your iPhone to need to restore it each week, you may need to take it to Apple for an evaluation. -
i am trying to restore my iphone 3gs to 6.1.3 but i get an error (1618) any help?
Hey CALLMEALEX,
Thanks for the question. I understand you are experiencing issues restoring your iPhone 3GS to iOS 6.1.3, the following article may assist you in resolving this issue:
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/TS1275
Thanks,
Matt M. -
after installing the latest upgrade firefox just hangs when opening - was fine before. have tried deleting restore session but worse not better now. no change with firewall.
== This happened ==
Every time Firefox opened
== yesterday, after installing the upgrade ==
== User Agent ==
Opera/9.80 (Windows NT 5.1; U; en-GB) Presto/2.5.24 Version/10.54I'm using Mac OS 10.4.11 & even typing this message the characters appear so slowly that I could get a hammer and chisel and inscribe the words faster than the new Firefox runs. WTF?
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Trying to update my apps on the iPhone 3. When I type in user name and password, I get the message "Cannot connect to iTunes Store" How can I connect?
I have the same problem. Any suggestions?
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I have tried to download Photoshop Elements 10 three times now and it has crashed every time. I checked my settings and the format on my computer is Max OS Extended. I read that 3 other people were having the same problem. Did anyone figure out how to fix this or does Photoshop Elements not run on Mac OS X?
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 9 error(s), 8 warning(s)
WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
ERROR: DS013: Verifying payload integrity : Failed with code 1
WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Smartsound3: Install failed
ERROR: DW050: - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050: - Smartsound1: Install failed
ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Elements 10_LangPacken_US: Install failed
ERROR: DW050: - Smartsound2: Install failedSfasolo it appears you are installing Photoshop Elements as opposed to downloading Photoshop Elements. For the error you have described I would recommend reviewing Updated installation instructions | Premiere Elements 10 | Mac OS - http://helpx.adobe.com/premiere-elements/kb/updated-installation-instructions-premiere-ele ments.html.
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