TS3694 I received an error messsage, could not restore iPhone.  Unknown error occurred, (11).  Any suggestions to help?

I received an error message, phone could not be restored.  Error message 11.  Anybody know where to go from here?

Try on another computer
Also see:
-1 error
-1 error too
If still problem means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Similar Messages

  • TS3694 trying to restore iPhone 3G 4.2.1 in the same virgin but in the last i get iPhone could not restored .an unknown  error occurred (1015)

    hi every body
    trying to restore iPhone 3G 4.2.1 in the same virgin but in the last i get iPhone could not restored .an unknown  error occurred (1015)
    any body can help me
    thanks

    I would like to know if there is a better to fix this since this iphone has been jailbroken. Google search only shows stuff that talks about installing software that has to do with jailbreaking. I just need to restore back to normal.  Thank you!
    deggie wrote:
    Google "Error 1015 iPhone" and you will find a remedy.

  • I was trying to installed new ios update and suddenly my WIFI connection got desconnect. now I am trying to restore my Ipad2 but getting error saying "the Ipad could not restored, An unknown error accured (3194).

    I was trying to installed new ios update and suddenly my WIFI connection got desconnect. now I am trying to restore my Ipad2 but getting error saying "the Ipad could not restored, An unknown error accured (3194)". so please help me out to resolve the same.

    When I restart my iPad the connect to iTunes comes up and stays on until it shuts down again, I have read a report from Apple support suggesting I reinstall iTunes so I might try that again and also your suggestion which i shall also try, but thanks again - rg1547

  • HT201263 What does can not restore iphone unknown error occured (3005) mean? is it dead?

    I have an Iphone 3.  Yesterday it was working fine then Itunes said it had an update.  The update was unsucsessful and it said the phone needed to be restored.  I went through the restore steps and recieved an error.  Any suggestions?

    From this support document http://support.apple.com/kb/TS3694
    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443. 
    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    Test restoring while connected to a known-good network.
    Error 3002: If you experience this error while updating an iPod touch (2nd generation) or iPhone 3G, please use the standard update or restore process in iTunes (click Update or Restore).
    Error 3014 may indicate that you need to free up more disk space on the computer before trying to restore again.
    Error 3194: You may not have the latest version of iTunes installed Update to the latest version of iTunes. If the issue persists, follow the steps above in "Unable to contact the iOS software update server gs.apple.com".
    Error 3004: If you are using a Mac, you may be able to resolve an error 3004 by quitting iTunes and using the following command at the command line: dscacheutil -flushcache

  • IPad (1) unit could not recover. Unknown error occured (21)

    iPAD 1 running iOS 5.0
    Upgraded the unit. Worked for 4 days.
    Started to crash 4-5times in a row and then it just died on me.
    Tried restart the iPad without any luck. Boots up and the screen goes white.
    Running iPad into recovery mode and connect it to both a WinXP and Win7 machine. Same error message after running restore mode for a while:
    iPAD unit could not restore. Unknown error occured (21).
    no AV installed on my computers. firewall disabled.
    no other USB devices connected.

    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    If you can’t update or restore your iOS device
    http://support.apple.com/kb/ht1808
     Cheers, Tom
    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
    Message was edited by: Texas Mac Man

  • TS3694 could not restore my ipod  error 2003 any clues please

    could not restore my ipods  error 2003, any clues please

    Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
    If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you're using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that doesn't resolve the issue, try the USB issue-resolution steps listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
    Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

  • HT1551 Apple TV "could not sign in unknown error"

    Apple TV "could not sign in unknown error"
    Has worked forever. Used it the other day. 
    Tried tonight and received the above message.
    Unplugged it, waited about 20 seconds, then
    Restarted it. Same results. Comes with an "ok"
    Button.  When I click it I get the same message. 

    Unplugged and replugged Apple TV and router still nothing.
    Spoke with Apple  and they suggested resetting and the restoring
    If necessary. Neither were.  Apple TV decided to start working
    Properly on its own.  2&1/2 years and still kicking.  This was the only
    Blip.  I love Apple. Cool or uncool. These products have rarely failede
    And if they do, the problem is always solved effortlessly.
    I love Apple products. Faithful to Apple for 20 years of little to no problems.
    Aprox 7 different Apple products currently in use in our home. 
    Nothing but the best. Did I say I love Apple?  I do.

  • HT4972 After upgrading iPhone 4 to iOS 5.1.1 getting the error "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored" HELP!

    I attempted to upgrade my iPhone 4 to iOS 5.1.1. I selected 'back up' from the phone in the device menu and iTunes confirmed that the phone had been backed up. I then installed iOS 5.1.1 which wiped everything on the phone & now I am getting the error "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored".
    I have tried restoring factory settings but iTunes simply will not restore from back up & I'm not sure what else to do!
    Any advice would be much appreciated.

    I have the same issue and I KNOW my backup IS good. What happen is when you try to restore your phone apple says something like can I check for new updates and if you choose no, it just takes you back to the restore screen and a loop from then on.  If you dont update from you phone then when you back up you will have the 5.0.1 back up and then when you update to 5.1.1 and then try to restore the backup from 5.0.1 it say it EITHER corrupt or incompatible.. It is incompatible and its hard as **** to restore back to 5.0.1. I followed the restore to a T and still getting errors. I lost all text history and have to reset up email. All just because I wanted a 1.2 Gigs of "other" space back.

  • Hello everyone, I am trying to restore my iPhone 4s and every time I try restoring it, it always goes to about 75% of the process then it says the iphone could not restore because of error 1. This is not error -1 it is error 1.

    Hello everyone, I am trying to restore my iPhone 4s and every time I try restoring it, it always goes to about 75% of the process then it says the iphone could not restore because of error 1. This is not error -1 it is error 1. I reserached this error and it said to make sure I have the latest version of iTunes, i do, To make sure i have a security software updated, i do, and ive done everything it tells me to do yet it wont let me restore my iphone. Before I tried restoring it, it was working perfectly fine besides the battery which i have just replaced yesterday. Ive tried restoring it in two different computers with two different cables but still no luck. I found this phone at a park and it was working perfectly fine until i tried restoring it. I have no idea what to do now. I appreciate your guyses help!

    This error generally indicates a hardware failure.  Bring the phone to Apple for evaluation.

  • HT201210 iphone could not restore. an unknow error occurred(2005) in the procces of updating my iphone 3g

    i was trying to update my iphone 3g and it display iphone could not restore. an unknow error occurred(2005) in the procces of updating the ios. please i need your help to restore back my iphone 3g. please what can i do to restore it back?

    Try to restore the device in DFU mode: http://theiphonewiki.com/wiki/DFU_Mode

  • Error 1402.could not open key:UNKNOWN\MPAPI.WAPCON...

    im getting this error message when i install pc suite v6.82 on windows XP. any ideas
    error 1402.could not open key:UNKNOWN\MPAPI.WAPCONNServerMP.4\CLSID. Verify that you have sufficient access to that key, or contact support personel....
    thanks in adv..

    It sounds that there is some permission problems in your register.
    Anyway, if you ignore that error message, does installation continue?

  • Hi i can not install itune. There are the error show " Could not open key: Unknown\Components\32A7D634EB632D11CABB00087CCFBB48\DAEC106DF4E2BBB458CC2CA9C46 E3A0C.

    Hi,
    i can not install itune. There are the error show
    " Could not open key: Unknown\Components\32A7D634EB632D11CABB00087CCFBB48\DAEC106DF4E2BBB458CC2CA9C46 E3A0C. Verify that you have sufficient access to that key. or contact your support personal.
    I have tried some soution from the similar case to uninstall itune and also related components already but finally the probelm still occured.
    Please you help to suggest me what can i do?  I need to restore my back up data to the new iphone as the previous one got stolen.
    BR,
    Sirorath A.

    Try the following user tip:
    "Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\[LongStringOfLettersAndNumbe rs]" error messages when installing iTunes for Windows

  • Error 1402 could not open key: unknown\graph3dctrl.graph3dctrlproxy\clsid

    Hi,
    I've got the following error during the installation of labview 7.0 student edition on my PC that works with XP.
    The error is :
    "error 1402 could not open key: unknown\graph3dctrl.graph3dctrlproxy\clsid verify that you have sufficient access to that key"
    I have the administrator right on my PC and I seek the key on registry and it doesn't exist at all.
    I already have installed successfully  the Labview 6.i student edition. I tried to uninstall all national application and reinstall the labview 7.0 but same error appear.
    My opinion is that the key cannot be opened because it doesn't exist.
    What can I do to install the new labview 7.0?
    Attachments:
    Labview 7 installation error.jpg ‏22 KB

    Hi Assennatog, the problem could be in the registry keys that are still present even if you completely uninstalled all the NI SW. So, after having uninstalled every NI apllication, try to execute the keys deleting proccess, by using MSIBlast, in the way it's explained in the attached doc. Ciao!
    Attachments:
    msi.doc ‏32 KB

  • HT201263 i do click to restore the settings on i phone 3g but after 5 to 8mins it gives an error saying could not restore settings...now what should i do?? plzzz help..:(

    i do click to restore the settings on i phone 3g but after 5 to 8mins it gives an error saying could not restore settings...now what should i do?? plzzz help..:(

    i have locked my phone and i get the usb symbol with the i tunes sign with an arrow..i tried ro upgrade the software which did not go throught succesfully.. plzzz help me  ...

  • HT1414 ipad 2 could not restore and show error 9 ,,,, pls need help

    ipad 2 could not restore and show error 9 ,,,, pls need help

    Look at error descriptions in 2nd link.
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
     Cheers, Tom

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