TS3694 i was updating my iphone to 6.1.3 and received error code 6 would some help me with this error
im updating my iphone 4 to the latest update and received error code 6 would someone tell me what is this?
Hello, Joyce.
Error 6 can be tricky. It usually is related to a 3rd party software conflict like security software or a modification of your TCP/IP protocol. It the article that you referenced, iTunes: Specific update-and-restore error messages and advanced troubleshooting, see the section labeled "Errors related to third-party security software". Go ahead and try the first two of that section. If that does not work an uninstall of your antivirus software or attempting to restore on a new computer might be necessary. I have included the links to those steps below.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
iTunes: Troubleshooting security software issues
http://support.apple.com/kb/TS3125
Cheers,
Jason H.
Similar Messages
-
itunes could not connect to the iphone an unknown error occurred 0xE8000003 please help me with this error any one have idea ?
http://support.apple.com/kb/ts3221
-
I was updating my iphone 4s on my computer and there was an error and my phone has the connect to itunes symbol but will not connect to itunes on my computer. I am unable to use my phone and im not sure what to do..
See this support document for help. You may have to do this more than once. http://support.apple.com/kb/HT1808
-
I was updating my iPhone 3GS, left it overnight and woke up to find that there was an error and my IPhone could not be restored. What can I do to make my phone work again? Have I lost all the data?
If your phone is in recovery mode, all data are gone. Connect the phone to iTunes on your computer and restore.
-
I was updating my iPhone 4 to 6.1 and it froze. It has an iTunes logo and picture of a usb port on the screen. It gave me the option to restore settings, which I don't want to do. Now the phone is frozen. Any ideas how to get the phone back?
Im sorry to hear that. You need to restore like brad said.
But you can restore from a latest backup from itunes after restore. I hope you had a recent backup made.
Here is a link to help
http://support.apple.com/kb/HT1808 -
please,I need your help ! I was updating my iphone ios to ios4.2 and then problems begins when it shows that it needs to restore the factory software to I was trying to restore ,but that didn't happen it begins restoring but then it shows unknown error 1015
Stop being impatient.
From the article that the question was posted from:
Errors related to downgrading iOS
The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version is not supported.
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
You cannot downgrade.
If you have a 3GS, you can only install iOS 6.1.3 which is the current version of iOS for the device. -
(The iPhone "Named" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.)
can anyone help me with this issue, every time i try to restore it will come up like this error message.Restore the iPhone when connected to iTunes by cable.
Still the same TS1275?
Is your iPhone jailbroken?
Or
Has your computer ever been used to jailbrake or downgrade (Tinyumbrella) any iPhone? -
Please help me with this error: "Apple application support was not found... Error 2"
Can anyone please help me with this error: "Apple application support was not found... Error 2"
I've followed the instructions by removing all Apple files from my laptop, but when I reinstall the iTunes software it still comes up with this message:
"Apple application support is required to run iTunesHelper. Please uninstall iTunes, then install iTunes again. Error 2"
Thank youiTunes "Apple Application Support is required... Error 2" and possible fix.
I know this is a bit late but I came accross this thread trying to resolve this same problem and came up with a solution that worked for me, so thought I would share it here too. I hope it helps someone else.
I just resolved this on Win Vista (should apply equally for Win7 too). Please uninstall iTunes before proceeding though. I'll walk you through the process I followed, if you like you can jump straight to the Solution section.
Problems:
The initial error during the installation of iTunes was:
An error occurred during the installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.4053",type="win32",publicKeyToken='1fc8b 3b9a1e18e3b",processorarchitecture="x86". Please refer to Help and Support for more information. HRESULT:0x8007054F
The error (after installing iTunes) when trying to run iTunes was:
Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again. Error 2 (Windows error 2).
After trying various fixes around the forums I came across this MSKB article, which relates to the first installation error:
http://support.microsoft.com/kb/2688946
This lead me to trying to install MS Visual C++ but I received the following error trying to install that:
Error 1935.An error occurred during the installation of assembly ‘Microsoft.VC80.ATL,type=”win32”,version=”8.0.50727.762”,publicKeyToken=”1fc8b3 b9a1e18e3b”,processorArchitecture=”amd64”’. Please refer to Help and Support for more information. HRESULT: 0x80070BC9. Assembly interface: IassemblyCacheItem, function: Commit, component: {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}
Note: The installation of VC++ rolls back when it fails.
Solution:
Through this error I found this MSKB article:
http://support.microsoft.com/kb/946414
The Automated MS "Fix It" msi package didn’t work.
Note: Please backup your registry first (see the above MSKB article for instructions).
I opened the registry and (as instructed in the MSKB article) deleted the following keys:
HKEY_LOCAL_MACHINE\COMPONENTS\
PendingXmlIdentifier
NextQueueEntryIndex
AdvancedInstallersNeedResolving
Reboot and reinstall iTunes.
If it helps you please like this so others can find it. -
I was updating my iPhone 4 to iOS 7 today and before I did, I backed my phone up into iCloud. Then while it was updating an error occured and now itunes is telling me the only way to power up my phone is to restore the whole device. Is it possible to power up my phone without restoring the whole device? Or without loosing everything?
Not if the error says to restore in iTunes. You should have made a backup before the update, so you should be able to restore to that backup. But with the device in recovery mode as it is, there is no way to backup anything at this time. If you did not make a backup before updating then you can only restore to your latest backup, whenever that was. If no backup at all, then you will have to restore the device as new, losing everything.
-
iv moved all the music over thought home sharing... from the old itunes i was using but i want to be able to sync my iphone with the new itunes on my new machine but its saying saying syncing setp 1 of 1 and nothing happens... could someone please help me with this?
Copy the entire iTunes folder from the old computer to the new computer.
-
TS3694 error 21 can anyone help me with this?
Can anyone help me with an error message i get with my iphone, it say error 21 after trying to restore the phone though itunes.
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart. -
iwas updating my iphone 4 to ios 5,did NOT work.
now it is frozen with picture of phone lead,arrow and itunes icon.
phone will not connect to itunes for me to retore.
PLEASE HELP ANYONE !Have you tried putting the phone into recovery mode : http://support.apple.com/kb/HT1808 ?
-
I brought an iPhone 3gs two days ago, and must have knocked my drink onto it when i was asleep because when i woke up it was soaking wet. I dried it out and tried charging it and it said that it couldnt charge with this accessory. Now its totally dead and wont charge. What do i do?
You've most likely shorted the battery out or fried the logic board, or both. Your options are not good. Apple has an out of warranty replacement program, cost for a 3GS is US $149. I wouldn't recommend you go that route, as the 3GS has been discontinued. A third-party repair shop may be your best option, but won't be much cheaper if the both battery & logic board need replacing.
You can "try" placing the phone in a ziploc bag filled with dry rice...leave for 4 ~ 5 days. Odds are, this won't work though. -
Hello out there i have a problem with my iphone, it went off and whenever i on it there is this display, an arrow pointing to an itunes icon on it, can you help me fix my phone?
Your iPhone is in Recovery Mode try Restoring your iTunes to Factory settings using iTunes on your Computer :
http://support.apple.com/kb/ht1808 -
Somebody please give me an idea involving no loss of information
Thank youThank you very much for all your help lex schellings this solved my problem
Thank you very much again :-D
Maybe you are looking for
-
Reading and Writing files to external controller with Agilent 4395A
Hi everyone, I have been trying to store the Agilent 4395A Analyzer Compensation Files in an external controller, and then writing them back into the 4395A while running a program. I'm doing this because the 4395A's internal memory and disk storage a
-
PowerPivot and query parameters
Is there any plans to support parameterized sql queries?If I try to execute query it requests declared parameters by means of form,but I can't check resulting query.Why?It says "Must declare the scalar variable ...". WTF? Regards. P.S. Without param
-
So if i bought my new macbook pro at bestbuy will i still get the free mac osx lion update?
-
what does the method mystery() do?
-
Expert Dept should display based on GL account in Pur Req
Hi Guys, In ME51N, when enter GL account number for line item in 'Account Assignment' Tab, Expert department(MRT controller) should display automatically from Ztable. Expert dept : eban-dispo GL Acct : ebkn-sakto when we choose Line item type is