TS3694 im trying to update my phone and it says could not be restored an unknoen error why is this
im trying to update my phone and it says could not be restored an unknoen error why is this
Hey alyreed22,
Thanks for the question. I understand you are having issues updating to iOS 7. The following articles may help you resolve the error message:
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/TS1275
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Thanks,
Matt M.
Similar Messages
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i keep getting this message when trying to update my old 3g-"the iphone could not be restored-an unknown error occurred (-1)-any ideas? anyone?
i have done that
same result
the phone has a sim in it that is not active. does this cause the fault in question? -
What do you do when trying to download an app from App Store and get message: "could not sign in, an unknown error has occurred."
Sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try again. -
I'm trying to purchase my wishlist fron itunes,i keep getting the this error warning saying " could not purchase wishlist due to error in itunes store error 5002". anyone have a clue??
Click here and ask the iTunes Store staff for assistance. Only they will know why for certain.
(109346) -
HT201210 trying to update my phone and it says cannot update due to unknow error any help
i was trying to update my iphone 4 and it says cannot update due to unknow error any help ?
Hey alyreed22,
Thanks for the question. I understand you are having issues updating to iOS 7. The following articles may help you resolve the error message:
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/TS1275
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Thanks,
Matt M. -
I am trying to restore software on my iPad which is connected to my PC with iTunes when i'm in recovery mode a warning comes up
"The iPad could not be restored an unknown error occurred (1604) This i have discovered probably a USB timing problem ?
I have followed all suggestions but still my iPad screen is locked with a iTunes logo and a USB cable beneath it, wish I had never bothered
to update it now. Any help would be appreciated. rgWhen I restart my iPad the connect to iTunes comes up and stays on until it shuts down again, I have read a report from Apple support suggesting I reinstall iTunes so I might try that again and also your suggestion which i shall also try, but thanks again - rg1547
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I am trying to install update on phone and it says computer timing out, how do I fix that
I am trying to install update on phone and it says computer timing out, how do I fix that
For me it worked when I switched the virus protection off while doing the installation. After you run the installation you then switch the virus protection back on.
Hope it works for you too! -
I am trying to update my phone and it is stuck on the itunes stage
i am trying to update my phone and it is stuck on the itunes stage
I have the same problem. Did you get a solution?
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HT4623 i tried to update my phone and it doesn't work.
i tried to update my phone and it doesn't work. Tried restoring from DFU, and other things. I got error message 3194 and have also gotten "this device isn't eligible for the requested build" What do i try now?
If it's stuck on the Apple logo, you'll have to force it into recovery mode and restore it. See http://support.apple.com/kb/ht1808.
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i tried to update my phone and it ended up going into recovery mode. now my phone is locked bc i dont remember my old apple ID security questions, nor does the email exsist anymore. is there anyway i can unlock my phone myself or do i have to go to apple???? ANYONE SUGGESTIONS PLEASE!!
http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH -
I tried to update my phone and wasnt working so cancelled it now wont update??
i tried to update my phone and wasnt loading, i cancelled it to start again now wont do it??
Two options. Create a guest user on the computer and there will not be any content on the "guest" iTunes. Or if unable to do that set up the iPhone as New. Do not subsequently synch the phone.
Third option is to take the phone to the Genius Bar at an Apple store. -
I'm trying to update iOS 7 and it says I need 3.4 GB of storage to update.. I currently have on my storage 797 MB and 12,6 GB used. How much storage should it write for me to be able to update?
If your ipad has only 797 MB free and it tells you that you need 3.4 GB to update, then you need to begin deleing files, whatever it takes to free up space.
Consider...
Delete apps you don't use.
Delete videos you don't want (these take up a lot of space).
Do you have a lot of emails stored on the device?
Are there apps that store data files, like a PDF reader? If there are a lot of these, you need to delete some.
The bottom line is that you need to remove data and/or apps on your device to make more storage available.
But for videos and photos, always sync them to a computer first to archive them. -
After i updated my iphone 4s from 8.1.2 to 8.1.3 problem occurred.i cant restore and update my phone?saying that iphone could not be restored,an unknown error ocuurred.please help me?
Thanks for the update and clarification. In researching the issue it seems that the 2003 error code may have something to do with the USB connection. I would use this section of one of the above articles:
Get help with iOS update and restore errors
If the USB connection between your device and computer is interrupted, you might not be able to update or restore.
To narrow down the issue, you can try different equipment:
Use the USB cable that came with your device, or a different Apple USB cable.
Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
Try a different computer.
Solve other issues with the USB connection, then with your security software.
If you still see the error message, check for hardware issues by following the next section.
Check for hardware issues
Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.
Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Make sure that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support. -
Trying to update my apps and its saying a different email
trying to update my apps and its saying a different email
Those apps were purchased with another Apple ID; delete it and download them with your own Apple ID.
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i have a macbook circa 2007 and am trying to update my software and it says its up to date but it only has mac os x 10.5.8. please help?
The first step in Upgrading... is to Snow Leopard = OS X 10.6.x
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs
http://support.apple.com/kb/SP575
If so Contact Apple in your Country to Purchase a Snow Leopard Disc...
http://support.apple.com/kb/HE57
In the US...
1-800-MY-APPLE or 1-800-676-2775
After the Successful Install, run Software Update to get the latest updates for Snow Leopard.
Be sure to make a Backup of your Current System Before Upgrading...
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