TS3694 iphone needs restore itunes says enter passcode to phone

my iphone screen came out and now it says it needs a restore plug it in to itunes and it says  enter passcode to phone i cannot do this as it is emergencie calls only

Hey drcajkm,
Thanks for the question. The following article provides some solutions if you are having issues with passcode lock:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the Connect to iTunes screen.
5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Thanks,
Matt M.

Similar Messages

  • HT4061 Hi have iphone 4 has been disabled says to connect to itunes when I do that it says enter passcode on phone but it won't let me any ideas

    Hi have iphone 4 has been disabled says to connect to itunes when I do that it says enter passcode on phone but phone won't let me do that

    Hey drcajkm,
    Thanks for the question. The following article provides some solutions if you are having issues with passcode lock:
    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/HT1212
    If you have never synced your device with iTunes, or you do not have access to a computer
    If you see one of following alerts, you need to erase the device:
    "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
    "You haven't chosen to have [device] trust this computer"
    If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
    Alternatively, place the device in recovery mode and restore it to erase the device:
    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
    3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the Connect to iTunes screen.
    5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
    Thanks,
    Matt M.

  • Ipod screen says to connect to itunes but won't let me enter my password. Tried recovery mode but when I click 'restore' itunes says it cannot connect to update server.  Help!

    Ipod screen says to connect to itunes but won't let me enter my password. Tried recovery mode but when I click 'restore' itunes says it cannot connect to update server.  Help!

    Place the iPOo in recovery mode for the passcode issue. For recovery mode:
    iPhone and iPod touch: Unable to update or restore
    Also see:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

  • TS3694 my iPhone wont restore it says error 3194 its on version 5.1.1

    my iPhone wont restore it says error 3194 its on version 5.1.1

    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service

  • HT1414 I got my iPhone 4 unlocked from AT&T but whenever i try to connect my phone to iTunes for restoring,  iTunes say me "there is no sim card installed in the iphone you are attempting to activate."

    I got my iPhone 4 unlocked from AT&T but whenever i try to connect my phone to iTunes for restoring,  iTunes say me "there is no sim card installed in the iphone you are attempting to activate."

    sorry. you cannot discuss and find solution about the jailbroken phones in this forum.

  • HT201263 i have a ipod touch it is saying Enter Passcode.  I have never setup a Passcode. It is impossible for me to open the device can some one please help me???

    my ipod touch is saying Enter Passcode.  I have never setup a Passcode on it.  It will not let me into the device.  Can anyone instruct me as what to do or where I can find information on the problem. 

    Forgotten Screen-Lock Passcode
    Connect the iOS device to your computer and try to make a backup
    iOS: How to back up
    Then restore via iTunes. The iOS device will be erased. Place the iOS device in Recovery Mode if necessary to allow the restore.
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store   
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

  • Im trying to update my ipod 3g 4.2.1 to ios 5.0.1.When I try to update,itunes says that 4.2.1is the lastest sofware for my ipod.I also tried to do it manually(shift restor)itunes says that the"ipod could not be restore because the fimwire isnot compatible

    Hello, Im trying to update my ipod 3g 4.2.1 to ios 5.0.1.When I try to update,itunes says that 4.2.1is the lastest sofware for my ipod.I also tried to do it manually(shift+restor)itunes says that the"ipod could not be restore because the fimwire isnot compatible" I need some help on this.

    The messages are saying you have a 2G iPOd.  Those canonly go to 4.2.1.  Apple only made 32 and 64 GB 3G iPOd. A 32 can be either.  To further identify yours:
    Identifying iPod models
    Enter SN hee:
    Apple - Support - Check Your Service and Support Coverage

  • My iphone 5s and itunes says i have 10 GB of photo but i don't have any photo in my iphone

    my iPhone 5s and iTunes says i have 10 GB of photo but i don't have any photo in my iPhone and i delete all of it. can anyone help me how can i empty my flash memory of iPhone.

    Swayzeone wrote:
    I just tried updating my iPhone 4GS
    No, sorry... did not happen becasue no such model exists.
    If the device is in recovery mode, any data on it is already lost. 
    The only options are:
    Restore the device to get it functional.
    Enjoy the paper weight.
    For what reason did you attempt to update the device without first ensuring that your data was safe, meaning backing up the device and copying important pictures/videos taken with the device to a computer?

  • Whenever i put my iphone for restoration itunes gives error that disk is full what do i do?

    whenever i put my iphone for restoration itunes gives error that disk is full what do i do?

    Is your PC disk full?

  • I'm syncing my iphone 3 and itunes says it cannot back up to my computer. ??

    I'm syncing my iphone 3 and itunes says it cannot back up to my computer. What to do??

    Hey Alan626,
    Thanks for the question. This issue definitely sounds frustrating. To troubleshooting, you may find the information in the following article helpful:
    iOS: Troubleshooting backup issues in iTunes
    http://support.apple.com/kb/TS2529
    Additionally, you may want to check your disk with Disk Utility:
    Using Disk Utility to verify or repair disks
    http://support.apple.com/kb/HT1782
    Thanks,
    Matt M.

  • HT4623 phone is locked with a passcode and I don't have the passode, it says connect to itunes, and itunes won't connect because it says to enter passcode on phone. The device also does not show in itunes so I can't restore

    iphone 4s is disabled. It says connect to itunes. Itunes ays could not connect because phone is locked with a passcode and to enter passcode on iphone before it can be used with itunes, but I can't enter the passcode because 1) don't know it 2) it's disabled. The device also does not show up in itunes, so how can I restore the phone or unlock it?

    Same answer as last time you asked the exact same question:
    HT1430 Iphone 4s says disabled connect to itunes and itunes won't connect because phone locked with a passcode. I don't have the passcode to unlock the phone

  • IPhone not activating after restore, iTunes saying no SIM installed.

    I just had to restore an iPhone 3GS and put in a new SIM card (same carrier; Orange), now whenever I try to activate the phone it says the activation server is temporarily unavailable, whereas iTunes says 'There is no SIM card installed in the phone you are attempting to activate'.
    Is there a fix to this problem? I tried restoring again but I've had no luck with it.

    i am having the same thing when you go though the setup up on my sons verzion iphone 4 and  it says your iphone could not be actvated because the actvation sever is temporarily unavailable  i dont think its apples fault i think its because all the carier are  working  on  there 4  networks  i blame verzion  apple shoud make its own carier

  • Failed restore on iPhone 3GS because iTunes says there is no SIM card installed.

    I have an unlocked iPhone3GS that I used in Thailand for 2 years with a Thai SIM card. Now I am back in the USA and I got a AT&T SIM card without a contract. I wanted to update to the newer version of iOS so I contacted AT&T and had them do an authorized iPhone unlock. I backed up my iPhone and then restored it in iTunes. After restarting the phone iTunes told me there was no SIM card installed in the device. I've taken the AT&T SIM card out and put it back in but nothing changes.
    Any help or suggestions?

    The iPhone was jailbroken before I went to Thailand. I never had a contract in Thailand ethier. The phone was working fine on my new AT&T SIM card for 2 weeks until I went to restore and update the iOS.
    I also tried to use WIFI to activate the device instead of iTunes. After a few minutes of trying that a mesage tells me that Apple can't activate it and to try use iTunes or contact Apple support.

  • HT5262 I am trying to backup my iPhone 4 but iTunes says it is unable to complete backup because the device has been disconnected (but it hasn't). Any suggestions?

    I cannot backup my iPhone 4 to iTunes because it says the device has been disconnected during "Step 5" (syncing purchases) but my phone is still connected. iTunes is up to date, I don't want to install iOS 6.0.1 until I backup my phone (when I installed iOS 6, I lost everything and had to restore to previous backup. Would hate to not have a more current backup and lose everything again). I have tried uninstalling and reinstalling iTunes and still the same problem. Please help!

    You have to delete the corrupt back-up so iTunes can at least back-up the current data on the iPhone and then restore it. Search these forums, there a several good posts on how to delete the corrupt back-up.

  • My iPhone needs restoring every hour or so

    I am desperate for help.
    I think the iOS 5 is causing my iPhone 4 to crash.
    The phone loses service and then the message "iPhone needs to be restored, can not send or recieve cells or texts" comes up.
    I have restored my phone at least 30 times, used the DFU restore and turned off my virus software to make sure iTunes is updated .
    Can someone please tell me what I am doing wrong or how to fix it? when I do get the phone working it needs to be restored 20 minutes later. Its very inconvinient at this time of year.

    The steps to set up as a new device are in the following article:
    http://support.apple.com/kb/HT4137
    Seth

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