TS3694 iPod could not be updated.An unknown error occurred(6).Help please!

Just as the title says.Ask me for additional information if needed.Thanks for helping

Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.

Similar Messages

  • HT201210 ipod could not be restored an unknown error occurred (3194)

    ipod coluld not be restored an unknown error occurred  (3194)

    i just fix the same error (the ipod could not be restored an unknown error occurred) i went to update to new software and this happened. i tried many things using google to find fix. i change the USB connection cable to the original Apple cord and my Ipod restored and i could load the backup file stored. I was about to look for a second Ipod as i had nearly given up

  • I have problem with my iphone 3gs , ISO 5.0.1 , i tried to update it to new 5.1.1 and not getting and showing below massage  the iphone could not be updated. an unknown error occurred 11

    I have problem with my iphone 3gs ( ISO 5.0.1) , it is stuck on apple LOGO and just restaring from time to time after long time will open then i am able to see all app  so i tried to update it to new 5.1.1 but not getting update and showing below messege  the iphone could not be updated. an unknown error occurred 11
    thanks

    if itunes can no longer pickup your ipod, and you cant even do anything to your ipod, your best option is to either call apple care, or just take it to the nearest apple shop. i had a similar problem, mines currently at apple care repairs and they might just end up giving me a replacement.

  • I'm having trouble with my Ipod- I tried to restore it but keep getting a message - the ipod could not be restored. an unknown error occurred(1413)

    I'm having trouble with my Ipod- I tried to restore it but keep getting a message - the ipod could not be restored. an unknown error occurred(1413)
    Mt computer has been freezing up on me lately and I think it messed up my Ipod when it quit right in the middle of downloading and got shut off.

    That's because you jailbroke your phone. You can't get help here.

  • The iPod 'iPod' could not be restored.An unknown error occured(9).

    I got my iPTouch 16 GB on Oct.13 and on hooking to XP SP2 PC got it on the iTunes ver 7.4.3.1, was able to download music after charging. iTunes showed that a new software ver 1.1.1 for iPTouch was available(of150MB).Got it downloaded to iTunes but when it started to download to iPTouch, it failed and asked to do resotre. All this happened in just few hours of getting it.
    Since then, even after reinstalling the iTunes, my iPTouch is not going beyond showing the icon of a plug and a CD.Every time iTune is able to detect the iPTouch saying that it has detected an iPod in recovery mode, you must restore it. And on doing so that error of 'The iPod 'iPod' could not be restored.An unknown error occured(9).' comes up and it again asks to restore.
    Though every time iTunes is able to detect an iPTouch, my XP does not show it in 'my computer' as any hooked device or drive.
    May I request Apple and other members on this forum to help me out. It is clearly a software problem.
    Many thanks in advance.
    Jetavya

    Thanks to all members for sharing in. In my case finally, I got a brand new replacement from Apple through their Authorised Service Provider,A-1 Infotech, Mumbai. Since in India, Apple does not have a widespread presence,the service and support I got was amazing.
    In my case though I never came to know whether the problem was of software or hardware, but the simultaneous step I had taken was to call the toll free number of Apple in India and got my problem registered. Since the iPod Touch was under warranty, I got it replaced without much hassels. I advise the same path for other users and if possible get the additional Apple Care Protection Plan for additional one more year.
    Though I have yet to find out how to avail that Protection Plan in India.
    Best wishes,
    Jetavya

  • I have problem in itunes i updated iphone 4s and could not be updated an unknown error occurred 3194

    i have problem in itunes i updated iphone 4s 5.1.1 and could not be updated an unknown error occurred 3194

    Please see the  More Like This  section on the right.

  • HT201210 iPhone could not be updated An unknown error occurred (3004)

    iPhone could not be updated An unknown error occurred (3004)
    plz help me how to fix it

    Please see the  More Like This  section on the right.

  • HT201210 hi,am trying to restore my ipod but i am getting this message each time:the ipod could not be restored-an unknown error occured,what should i do?

    hi,am trying to restore my ipod but i am getting this message each time:the ipod could not be restored-an unknown error occured,what should i do?

    Was the complete wording of the error message? Usually an error number or other information is also provided

  • The ipod could not be restored an unknown error occurred (-1)

    i'm having this problem the ipod could not be restored an unknown error occurred (-1). can't up date or restored plz help

    Error -1
    Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
    The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar
    Also see:
    -1 error
    -1 error too

  • How do i get my ipod touch out of recovery mode......keep getting error message saying ipod could not be restored an unknown error occurred

    How do i get my ipod touch out of recovery mode......keep getting error message saying ipod could not be restored an unknown error occurred.
    Been trying all night to sort out but just going around in circles

    I have not seen a solution for that error but try:
    - Place the iPod in DFU mode and then restore
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar              

  • TS3694 ipad could not be restored an unknown error occurred (3)

    updated my ipad, it refused to come back on, tried restoring and am getting this message "ipad could not be restored an unknown error occurred (3)"
    any help please

    Hello abanjoko,
    I would be be concerned too if I was not able to restore my iPad.  If you have not resolved the issue, I recommend following the steps in this article for an issue like this:
    iOS: Unable to update or restore
    http://support.apple.com/kb/ht1808
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • IPod could not be restored an unknown error occurred (-1)

    Just got a replacement 2nd gen iPod Touch to replace a faulty one and when I tried restoring it with the backup I made before taking in my old one, I keep coming up with the same error message "iPod could not be restored. An unknown error occurred (-1)."
    It seems to be running 2.2.1 and I know I need to update it to 4.2 but every time I try I get this error.
    The thing that really worries me, is it seems to have overwritten the backup I made.  How can I update the software and get my old backup?
    The Settings menu has no "Software Update" option (that I can find) and the iTunes update seems broken... Did I just get a faulty replacement or am I doing something wrong?

    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
    http://support.apple.com/kb/TS3694#error1

  • TS3694 my ipod could not be restored .an unknown error occurred 1601

    how i fix my ipod

    Did you already try the tips listed in this article about the error messages?
    Error 1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
    Error 1600, 1601, 1602
    Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

  • The ipod could not be restored. an unknown error occured(4005).

    tried to restore and update ipod, it goes through the motions but says its waiting for ipod to respond the it but then the error 4005 comes up as above, now ipod is dead!!

    Error 4000, 4005, 4013, 4014, and 4016
    After you perform each step, try to restore your device.
    Restart your computer.
    Disconnect all your USB devices from your computer and connect to another USB port.
    Use a different USB cable.
    Uninstall third-party security software.
    Try restoring using an alternate computer.

  • Error could not be updated an unknown error occurred (6) trying to update to ios 8.1.3

    I'm having a problem while i started updating my wife's iphone to ios 8.1.3 from ios 7.1.1 by itunes it had showned up that error and i dont know what to do. On iphone screen the progress bar has stoped. Please help me what to do

    error 1602 http://support.apple.com/kb/TS3694#error1602

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