TS3694 Ipod touch will not restore.  I got error 3014.  Help.

I did the 3 second, 10 second, 20 second thing and tried to download.  It gave me the error 3014.  Please help me.

Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Also see:
3014
Restoration of code 3014 will not work?: Apple Support Communities

Similar Messages

  • My ipod touch will not restore backup files, it gets to 4 mins then say error occurred (-1),I have restarted my pc but no joy.

    My ipod touch will not restore backup files, it gets to 4 mins then say error occurred (-1),I have restarted my pc but no joy.

    I would next try restoring from backup.

  • My 4g ipod touch will not restore, what do i do?

    my 4g ipod touch will not restore, i do what it tells me to do but it still won't restore, what can i do?

    Try posting in the ipod touch forum.

  • My IPOD touch will not restore.  It says "IPOD device cannot be found".

    My IPOD Touch will not restore.  It says, "IPOD device cannot be found".

    - Try resetting the iPod;
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Next try placing the iPod in recovery mode and then retore. For recovery mode:
    iPhone and iPod touch: Unable to update or restore
    - Then try placing the iPod in DFU mode and then restore.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • Ipod touch will not restore, only gives the apple logo...i have tried every trouble shot i can.. and keep getting the sme results.

    ipod touch will not restore, only gives the apple logo....i have tried every trouble shot... and keep getting the same results.

    Maybe here:
    http://www.windowserrorhelps.com/itunes-error-11-how-can-i-fix-itunes-error-11-i nstantly
    Is the iPod jailbroken?

  • My ipod touch will not restore!!

    my ipod touch will not turn on. When plugged into my laptop itunes tells me i must restore it, i do this and it tries to download the lastest software. when it reaches then end it tells me the restore was unsuccessful.. Please help!!

    Did you try to connect in recovery mode, explained in this article? iOS: Unable to restore

  • Ipod touch will not restore it get half way then freezes

    ipod apps were unreponsive so i restored ipod now it will not restore how long should it take it has been restoring for 5 hours is half way and looks as if it has frozen ?

    have a look @ this support article.

  • Ipod touch will not restore.  I got error 3014.  Help.

    I did the 3 second, 10 second, 20 second thing and tried to download.  It gave me the error 3014.  Please help me.

    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • HT201263 ipod Touch will not restore

    Hi- My sister claims to have updated her ipod touch from her ipod & now the usb going to itunes screen will not leave the screen & I have plugged it into itunes & no information for her ipod comes up. Also it says ipod is in recovery mode & needs to restore but I have done that twice now & nothing happens. Please help me!

    Try disabling the computer's antivirus and firewall.
    - Next try the manual install method of:
    iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
    Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
    - Then try on another computer

  • IPod Touch will not Restore

    I recently bought a new app on the iTunes store and, after being unable to install it, decided to restore my iPod Touch. I tried doing it with the options provided in iTunes only to find that my iPod can not be restored (error 1604). I've tried manually resetting it, but there doesn't seem to be anyway to do that. I'll it will do is show the Apple logo and then display the "Connect to iTunes" picture. When I do, it says that it must be restored. After preparing to restore, the computer announces this can not be done because of error 1604 and I'm right back at the beginning. Please help.

    This is a USB problem. Since you have a Mac, restart your computer first and try it again before troubleshooting the problem.
    From the KB article: (http://support.apple.com/kb/TS1275)
    "Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the USB 30-pin dock-connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    1. Connect iPhone to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    2. Restore and wait for error 1604.
    3. When prompted click OK.
    4. Close and re-open iTunes while iPhone remains connected.
    5. iPhone should now be recognized in Recovery Mode again.
    6. Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection."

  • IPod Touch will not restore in iTunes

    My iPod Touch keeps switching itself off suddenly and as instructed I hold the top/bottom buttons together and it usully comes back on.  But, now it will not hold and just keeps switching itself off and on.  A couple of times it showed the apps etc. but then switched itself off again.  I have now managed to get the "plug into iTunes" picture up and each time I manage to get this and iTunes acknowledges it I try to restore it but it gets so far and the iPod shuts down and it shows that it cannot be restored.  A friend has also tried to restore on his computer but gets the same problem.  iTunes is up to date and when I originally tried to update the iPod as requested it would not do it as iPod again shut down.  Can anyone help please or do I need to go to an Apple store to get a repair.  Thanks

    Thanks for that.  I have already tried this exactly as written.  I get half way through the restore and it freezes and tells me that iTunes cannot see the iPod and the iPod has turned itself off again. I have tried doing this procedure for about 2 hours and so has our friend on his computer but the same thing happens.

  • IPod Touch will not restore - Error msg: (21)

    Can anyone pls help? I tried to restore my daughter's iPod Touch and now it doesnt show on iTunes and when i try to complete the restore process, i get an error msg: (21) which is 'security software interference'. I have rebooted, turned off the firewall and disabled AVG Pro - there are no ther security programs on the pc. I still have the error. What do i do now ??

    I have no clue what a jailbroken ipod is, but a quick search on it shows that it's some sort of hack? I can assure you it has NOT been hacked and that this is either an issue with the iPod or my USB ports. At this point, I am more inclined to think it's an issue with my USB ports as multiple flash drives do not even register on my computer (though they can be safely ejected...).

  • 4th Gen iPod Touch will not restore or do anything!

    I have a iPod Touch 4th Generation 64gb.  One day, it restarted itself without input on my part.  Now, it's showing the "Connect to iTunes" screen.  When I connect it, iTunes says its found an iPod in Recovery Mode.  When I click Restore, it downloads the latest update and goes through the process of restoring my iPod.  However, when the iPod screen shows the loading bar under the Apple logo, the screen flashes white and restarts.  Obviously, iTunes spits out Error 9 because of the loss of connection.
    I've done everything from hard resets to entering DFU mode.  NOTHING WORKS!
    To include some extra info:
    - It's out of warranty
    - It's Black
    - I've tried this on three ( 3 ) different PCs
    Any help would be appreciated.  And also, spitting back Apple support pages is NOT helping.

    DId you try this:
    Error 9
    This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
    If you tried evetthing here then make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar                          

  • My iPod touch will not restore, what should i do ?

    when i put my ipod in the computer, it says i have to restore so i click restore then after a long time it come up with a message saying, unknown error and has not restored my iPod. What should i do ?

    wa89lj wrote:
    What should i do ?
    welcome to the forums !
    click here and follow the instructions.

  • I lost every app wifi everything and now i have a white screen and cant get it turned off and i ipod touch will not restore

    how do i reset my ipod touch......like it was when i first got it i lost  everything..i have a white screen i cant get off

    Try the troubleshooting here:
    iPod touch: Hardware troubleshooting

Maybe you are looking for

  • Can't import songs and ones in library only play for 45 seconds

    I'm in the process of moving my music collection to a new computer with a bigger hard drive. I installed the latest version of iTunes on the new computer, copied all the folders and contents of the itunes folder to the new computer in the same locati

  • Disable PAM

    Hi All, I need to disable PAM in Solaris, In Solaris 9 I set parameter "PAMAuthenticationVIAKBD=NO" in /etc/ssh/sshd_conf file I could not find this file in Solaris 8, pls suggest how to disable PAM in Solaris 8 Thanks & Regds, Gattu

  • Odd characters showing up after publishing

    Everything looks as it should when I'm in iWeb, then i click publish and view the site. There are the A's with hats everywhere and now euro and tm symbols where " 's " should be. I've viewed the source code and I can see where these figures are showi

  • How big is my backup?

    Each new backup folder appears to store a complete copy of every file on my hard drive. I realize that this is through the magic of the file system and that only the changed data is actually stored. But, I have no way of knowing how much space any pa

  • Implementing Connection interface

    I am implementing my own Connection interface. Most of my methods are implemented by delegating a "real" Connection object I receive from the JDBC driver, except the "close()" method where I instead of closing the connection return it back to the poo