TS3694 My error message says that my phone cannot be backed up because it cannot be saved to the computer and to please try again. I have tried it on two different computers now and cannot find troubleshooting for this.
Exact Message "iTunes could not back up the Iphone "Trista's iPhone" because the backup could not be saved on the computer. Please disconnect and reconnect the iPhone, then try again."
Anyone know why I get this message on 2 different computers???
In the course of your troubleshooting to date, have you worked through the following document?
iOS: Device detected but not identified properly on iTunes for Windows
Similar Messages
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connected my iphone to itunes earlier today...it was working fine...now i get an error message saying that my phone is in recovery mode...needs to be reset and that all media and contacts will be deleted.....is this really true? or is there a solution
No it's not true. It's one big practical joke being played on you by Apple.
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My mac app store says that it cant be downloaded at this time and gives me this message "There was an error in the App Store. Please try again later. (100)" I have been trying for about a day now to get it to download but cant seem to figure it out, can anyone help?
The warranty entitles you to complimentary phone support for the first 90 days of ownership.
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I have purchased adobe photoshop elements 11 and when i type my code in its says Sorry, our redemption service is not available. Please try again later.
Please post Photoshop Elements related queries over at
http://forums.adobe.com/community/photoshop_elements -
i have know idea what has gone wrong with my ipod but it wont charge at all and i need it to fix because i have lost the reciept to the ipod there fore i cannot take it back and get a refound please can someone help me to fix it i dont want to spead alot of money to take it to the apple store it would be great if you could help.
Place it in recovery mode by:
Placing your device into recovery mode
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Note: If you see the screen pictured below, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button:
If necessary, open iTunes. You should see the following "recovery mode" alert:
Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes -
Error message stating that my phone is disconnected when trying to backup to iMac
I am unable to back up my iPhone 6 to computer (iMac) keep getting error message saying that my phone is disconnected. The phone syncs with iTunes on iMac but I am unable to back up without getting the error message saying that the phone is disconnected. I can back up to iCloud but not to iMac.
Any suggestions? I was able to back up for about a week and now this message appears every time.
Help?
thank you.This means that someone has attempted to guess the passcode too many times.
See here:
http://support.apple.com/kb/HT1212
If you are unable to restore, place the device into recovery mode and then restore:
http://support.apple.com/kb/HT1808 -
Help, i'm unable to update anything in the app store and get this message: There was an error in the App Store. Please try again later. (20)? I updated my account info and still no luck...
And yes, I have tried later.And now I get this message:
There was an error in the App Store. Please try again later. (13) -
We could not complete your request.
There was an error in the App Store. Please try again later. (13)I am having a similar problem. I get one of two errors: "We could not complete your request. There was an error in the App Store. Please try again later. (null)" OR "We could not complete your purchase INSTALL_ERROR_DISTRIBUTION_SIGNED_BY_APPLE".
I am having this trouble on a brand new MacBook Pro running OS X 10.7.1. My firewall is off and no virus software is installed.
I can download and update apps on a different computer using OS X 10.6.8 just fine.
Any other recommendations? -
I made the mistake of resetting my iPod to factory defaults. Now it will only partially sync to my music library. I continually get an error message saying that certain songs are not authorized for my computer, although they are in the iTunes library on the computer and will play. It's these songs that won't transfer to the iPod. I have deauthorized and re-authorized the computer but no joy. Any ideas?
Hello there DesertRat71,
I was thinking that some of the songs in your library may have been purchased under a different apple id. You have already done the first thing I would have done by de authorizing and re authorizing. To verify this, highlight one of the songs that will not sync over and use File>Get Info. Here is the help menu link for it if you need it help://bookmark='https://help.apple.com/itunes/mac/11.0/help/index.html?localePa th=English.lproj#itns2937'
In the Summary section there will be an Apple ID entry. If it shows something different than what you are currently using then I recommend signing into the Apple ID it shows and authorizing the computer for that one as well.
All the best,
Sterling -
When downloading the new 10.7 update for itunes, an error message saying that there is an error writing to file, verify that you have access to this file comes up... what is this??
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
When trying to install an extension for InDesign CC 2014 I get an error message saying that the extension only works with version 7.0 or greater. My version is 10.0.0.7 x64 Build I was using this extension fine with InDesign CCError message with InDesign CC 2014
Used the 64bit version before CC 2014 as well so don't think that's the issue. Here is the text in the .mxi file if I have missed something:
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<macromedia-extension id="PrintUI Tools" name="PrintUI Tools" requires-restart="true" version="3.0.0">
<author name="PrintUI.com"/>
<description/>
<license-agreement/>
<products>
<product maxversion="" name="InDesign" primary="true" version="7.0"/>
</products>
<files>
<file destination="" file-type="CSXS" products="" source="PrintUIManagement.zxp"/>
</files>
<update url="http://printui.com/public/downloads/updates/printui_tools_update.xml"/>
</macromedia-extension> -
I forgot passcode on my iphone5 and tried to restore it through itunes on my PC. However it gave me an error message saying that that my phone could't be restored due to an unknown error. Now my phone does't turn off and it doesn't sync with itunes.
Hi there calcit08,
Welcome to Apple Support Communities.
Take a look at the article linked below, it provides a lot of great information and troubleshooting suggestions that’ll resolve the issue that you’re running into restoring your iPhone 5 with iTunes on your PC.
Resolve iOS update and restore errors in iTunes - Apple Support
Take care,
-Jason -
I am trying to download and install the newest OS update for my iPhone4. The install fails and I get an error message saying that my firmware is incompatible. What do I do to resolve this?
Let's try a repair install of iTunes.
Restart the PC first.
If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair".
If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", and click "Change". Select "Repair" and click "Next" as per the following screenshot:
Can you launch your iTunes now? -
Because of a problem, I uninstalled Firefox once, reinstalled it and it ran. I had a problem so I uninstalled/reinstalled it again. Now it will not run. I get an error message saying that firefox is running and you can only run one at a time. I have uninstalled multiple times and can't figure out what is running. The is only one Firefox installed and it is not open. What does this mean and how do I fix it?
If you use ZoneAlarm Extreme Security then try to disable Virtualization.
*http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
See also:
*[[/questions/880050]] -
hi I recently dropped my ipod touch and now it wont connect to itunes. Everytime i plug it in, i get an error message saying that the usb device is not recognized
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
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