TS3694 My ipad can not be restored because it is not recognized by itunes. What do I do?
My Ipad isnt allowing me to charge it. It shows red and the lightening bolt. It then shows me the message to hook up to itunes. When i do that, I am getting a message that says the ipad needs to be restored. When I attempt to restore, itunes is not recognizing the ipad. what next?
Not charging:
1. Try a reset
2. Clean docking port with clean tooth brush
3. Try another wall socket
4. Try another cable (make sure it's an original Apple cable)
5. Try another charger (make sure it's an original Apple charger)
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iPad Mini not recognized by iTunes or iMac. Running 10.6.8 and iTunes 11.0.4.
The iPad mini does not even connect to the iMac. Im using the same wire that I charge it with but nothing is recognized.
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IPad is not recognized by iTunes or my computer.
iPad is not recognized by iTunes or my computer. Running 10.6.7, restarted, removed and reinstalled iTunes, erased iPad, removed latest 3rd Party software, tried 3 different wires, nothing is working. Worked fine for months, then stopped. HELP!
This blows.
R!iTunes: Specific update-and-restore error messages and advanced troubleshooting - http://support.apple.com/kb/TS3694 - relating to iPad, iPhone, iPod touch, iTunes
Security software issues covered in: iTunes: Troubleshooting security software issues - http://support.apple.com/kb/TS3125 -
Suddenly my ipad is not recognized in itunes ?
Suddenly my ipad is not recognized in itunes and claims to a need to be restored.
How do I solve this without loosing data on my ipad ?
I cannot communicate with my ipad anymore. It's indicating to be connected to itunes.If that is what the message on the screen is, you have no choice but to restore the iPad. If you don't have a backup, you will lose everything on the iPad. That's why you should always backup your important data and your camera roll photos.
You can read how to do it here. Pay attention to the last part of the article about using recovery mode. You might need to restore that way.
iTunes: Restoring iOS software - Support - Apple -
I have done everything I can find online to solve my problem, but I still have the same problem. My 1st gen iPad is not recognized in iTunes! Cannot sync! Please, any suggestions from anyone? Anyone else having the same problem?
Hello casinojen,
I would be concerned as well if my iPad was not recognized by iTunes. Thank you for providing all the information with the steps you took in regards to this issue. I found an article with a few more steps you can take (you can skip the steps you have already taken):
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thank you for using Apple Support Communities.
Best,
Sheila M. -
IPad OS7 not recognized by iTunes 11.1.5.5
I have switched to iOS7 on my iPad) and to 11.1.5.5 for iTunes on my PC (Windows 8).
iTunes and iPad work properly, however when connected to the PC my iPad is not recognized by iTunes anymore. The iPad is recognized by Wndows, i can see it as Apple iPad and not with the name of my Ipad. I have already reinstalled iTunes but still no connection.
Thanks for suggestions.Solution found: i removed all apple applications (config pannel + uninstall pgms) and reinstalled the old version of itunes again. Now the iPad was identified by Windows correctly as well as by iTunes. After that I reinstalled again iTunes 11.1.5.5 and everything is working well now.
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iPad is not recognized in iTunes. Just installed Mac OS X 10.6 and have a brand new iPad2. Tried all suggestions in the iPad manual without success.
Quit iTunes, restart your Mac and then restart the iPad and see if the iPad is recognized after that. If not, you can look through these articles.
iOS Device not Recognized in Mac OS X
If you are running Snow Leopard 10.6 ....
Device not recognized after a restart
If either site gives you a "We're Sorry" error message - just reload the web page. The sites do work. -
IPad mini not recognized by itunes 10.6.1 (7)?
Why is new ipad mini not recognized by iTunes 10.6.1 (7)? Running OSX 10.5.8 software on the Mac. Software updates both report: "up to date"
Sorry, but you need iTunes 11 which requires OS 10.6 or higher and a Mac with an Intel processor. In other words, you need a newer Mac.
http://www.apple.com/ipad-mini/specs/
Cheers, Tom -
2nd gen iPod touch only displays start-up apple icon, and is not recognized by iTunes - what to do?
2nd gen iPod touch only displays start-up apple icon, and is not recognized by iTunes - what to do?
Thanks, but I've checked those articles out already. I drained the battery and finally got the needs charge (battery w/red line + arrow pointing to a charging bolt), I plugged the USB into the laptop and held down the start key +home key until I saw the apple logo. However, it still was not recognized by itunes. It's been plugged in for over an hour now and the screen is cycling apple logo/low battery (battery w/red line)/and black screen.
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My ipod classic is not recognized in itunes, what do I do?
My ipod is not recognized in itunes. what is the problem, how do I fix this problem?
is itunes up to date? what operation system do you have on your computer? Have you tried other usb ports/cords? tried another computer?
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My iPad can not connect to iTunes store when I'm trying to sign in
What should I do.. When I'm signing in to my iTunes store it kept saying I can not connect to iTunes store
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
IPad 2 not recognized on iTunes
This evening I had problems starting apps as the memory was full. I plugged the iPad into the PC and started iTunes. All looked good and 'normal' so I started to delete some of the kids game apps.
A message then came up to update the iPad iOS software. When I selected that it said the iTunes software needed updating so I selected that too. After about ten minutes of file downloads it then showed error 3004. I followed all instructions given by Apple. One helpful Apple message sends to the iPad but the iPad is now stuck on the black screen with the blue iTunes connect logo.
iTunes doesn't see the device, even when asking for a reboot. I tried a system reset to yesterday but that failed too.
Any one know a way of getting the iPad to get off the blue iTunes connect screen without smashing the thing?Hi there Matthew,
It sounds like your iPad is in recovery mode and it isn’t recognized by iTunes, also this all started after attempting to update iTunes on your PC and iOS on the iPad. Take a look at the article linked below and try the troubleshooting suggestions that it provides before attempting to restore the iPad.
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
So long,
-Jason -
Ipad is not recognized on Itunes
Hello. My ipad is no longer recognized by itunes. I have already re-installed iTunes and updated all my software. On this same computer, my iPhone is recognized by the computer. What can I do? Thank you for your answers
Start with something very simple. Quit iTunes, restart the Mac and reboot the iPad.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
If that doesn't work, look here for other suggestions.
iOS: Device not recognized in iTunes for Mac OS X -
My ipad is not recognized by itunes
my wifi ipad will not connect to itunes it is being recognized. i have tried just about everything. i am getting a blank screen with the itunes logo and the connection cord and the arrow pointing indicating for me to connect to itunes, but nothing happens when i try to connect. i called apple and they want me to pay before they can help me. so i am without an ipad and no help. can someone please help???
Folks,
I had this problem with my PC (windows 7, 64-bit) and my iPad. After messing with it for a long time, I finally found the answer (bad USB driver). The following two step process should help resolve these kinds of problems more quickly.
The first step is to verify that the iPad (or iPhone) is really connected to your computer. This can be (really) checked using a program called USBDeview. You can get this (very small) program from http://download.cnet.com/USBDeview/3000-2094_4-10614190.html or http://www.nirsoft.net/utils/usb_devices_view.html. Don't worry, it's not Spyware or Malware.
Just run the program and sort on the 'Connected' column. If your iPad or iPhone doesn't show up as Yes (under 'Connected') then your iDevice is not properly connected to your computer. Could be a cable problem. Could be an iDevice problem. Could be a USB hub problem. Note that your iDevice might be listed as what it is (iPad or iPhone) or it might be listed as 'Apple Mobile Device USB Driver' in the 'Description' column.
Apple has a number of ideas to resolve this sort of basic connectivity issue, including switching USB ports, resetting your iDevice, rebooting your iDevice, rebooting your computer, etc. You will need to try them until your iDevice shows up in USBDeview as 'Yes' under Connected.
If you iDevice shows up as 'Yes' under connected, it should also be visible in the Device Manager (found in the Windows 7 Control Panel under Hardware and Sound). You might find it under Portable Devices or it might be under Universal Serial Bus controllers.
The iDevice may or may not show up in the Windows Explorer. On some machines it does, on others it does not. Why is not clear.
If the Idevice is properly known to Windows and iTunes can't see it, then any number of other things could be wrong. Apple has a list. See the very useful page over at http://support.apple.com/kb/TS1538. Testing shows that the Apple Mobile Device service must be running. Check this using Task Manager (started by right clicking the taskbar). Note that the iPod service and the iphlpsvc service must also be running. These services have different names under the Processes table versus the Services tab of Task Manager.
AppleMobileDeviceService.exe - Apple Mobile Device
iPodService.exe - iPod Service
ItunesHelper.exe - iphlpsvc
Step 4 of http://support.apple.com/kb/TS1538 checks if the Apple Mobile Device USB is installed. This is essential and a common source of problems. In at least some cases, Windows will install the 'MTP USB' driver. Indeed, Windows will reinstall this driver if you uninstall it. The MTP USB driver is essentially a Windows bug (possibly caused by Microsoft). You must replace the MTP USB driver with the Apple Mobile Device USB Driver. Step 4 explains how to do this. Note that you must use the 'Have Disk' approach. Otherwise, Windows will just reinstall the invalid MTP driver.
The Apple doc indicates that you can find the correct driver at C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. Perhaps this is correct on some systems. You may find the correct driver in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
iTunes could make this a lot easier by checking if the iDevice is known to Windows (what USBDevier does) and if the Apple Mobile Device USB driver is properly installed for the iDevice. Sadly it doesn't perform either check. Note that iTunes does if some of the related services (see above) are actually running. -
IPad 2 not recognized by iTunes running on WinXP PC.
I believe I accidentally selected a Photoshop Elements app instead of just closing the dialogue like I normally do. Now, everytime I connect the iPad via USB, the Photoshop app fails to open not recognizing the iPad, and iTunes does not recognize the device.
Anyone have an idea of how I can "undo" this crazy situation? So far I have uninstalled and reinstalled iTunes completely, I think. When I reinstall, my previous settings are still reinstalled so something remains of the previous install. Also, I have done a "reset" of basic settings on the iPad.
Very frustrating. Any help would be greatly appreciated. Maybe I will sell this thing and get an Android device. I seem to have better luck with them.iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: iTunes can’t contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
iOS: “Not enough free space” alert when trying to sync
http://support.apple.com/kb/ts1503
You may need to delete iTunes on your computer and then reinstall.
How To Completely Uninstall and Remove All Traces of iTunes
http://zardozz.com/zz/2008/04/how-to-completely-uninstall-and-remove-all-traces- of-itunes.html/
Cheers, Tom
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