TS3694 on my phone I'm getting the itunes sysbol and the power cable on my iphone screen
After trying to update my we had a power cut while updating now all I'm getting is the itunes symbol with a picture of the power cable on the screen I'v e tried holding the button down on the but nothing is happenering. iphone 5
The only thing you can do is what the picture is telling you to do: plug it into iTunes and restore it.
Similar Messages
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So just like last time I tried to update my iPhone software...MY PHONE IS FROZEN. Displaying iTunes icon and a USB cable I pressed the Power button and the menu botton together until the apple icon appeared held them down for 10 secs & NOTHING Now what? Do I just wait for the battery to run out?
Hi Careesa,
Your iPhone is in recovery mode-- you need to connect it to your computer and, most likely, iTunes will ask you to restore it. If you recently backed up this shouldn't be too much of a problem. -
I am trying to get into my Game Center app but every time I tap on the app it opens too a blank white screen. I have tried several times to reset my phone but I get the same result.
Hello there Sweebs44,
It sounds like you are tapping the Game Center app to open it, but the screen is blank. I recommend signing out of your account:
Go to Settings > Game Center, where you can:
Sign out (tap your Apple ID)
From: iPhone User Guide
http://help.apple.com/iphone/7/#/iph6c493cac
Then close all the running apps:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the phone sign back into your account and try again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Thank you for using Apple Support Communities.
Take care,
Sterling -
The screen is black . i can.t get it to respond.Power + home soft reset didnt work. Itunes could detect any sync apps. I used my home phone to call my iphone and on my home phone i can hear the calling tone.But my iphone didn't ring/screen did not light up. Its a iphone 4. Any ideas how to fix this?
If the basics (restart, reset, restore from backup, restore as new) don't work, you'll need to bring the phone to Apple for evaluation
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I did a backup from my 3G and want to get the backup now on my iPhone 4, but the backup from the old 3G is not shown as an option to configurate. How do I get the information on my new phone?
First, back up your old iphone manually:
Disable autosync in iTunes, connect your phone to your new computer and right click on it in the device list and choose backup. iTunes will backup your phone without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your old phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the phone for the first time.
About backups and what's saved: http://support.apple.com/kb/HT1766
How to back up and restore: http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
After that, connect your new phone and let iTunes set it up. iTunes will detect the old 3G backup and ask you, if you want to use it to restore the info on your new iphone. If you agree, all settings and data will be present after the process is finished.
This is also explained in this article: http://support.apple.com/kb/HT4137 -
I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes: Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufacturer for assistance. I am on a MacBook pro running 10.5.8 OS. Has anyone seen this before and how can I get it resolved.
Thanks for your help in advance....Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks! -
I dont get sound for videos, games and music but ringtone still works. When i press volume buttons on side of phone i only get the picture of the nell and no little dots underneath. This is on my iphone 4s and ipad. It happened at the same time.
Recurring theme with the 4s losing alerts except for the phone ringing. Most complaints seem to center on the 7.1 upgrade. The fix is dodgy, putting in a charger, playing a you tube video then pulling out the charger and wiggling it until you get the sound back. When you get the sound back, the volume buttons start to work again. Alternate solutions involve cleaning the docking port with a toothbrush, running a pick over the electrodes etc.
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I got an internet connection on my phone. After getting the internet connection, I was unable to make a call or check the missed calls that I got. Please help me resolve this problem.
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I have a certified cable that came in with my iPhone5. Since I upgraded to iOS7, I've been getting the "This cable is not certified..." but still have my phone charged. Now, it just don't charge anymore. Any solutions? I made sure it has no debris. Tried all the possible solutions found here but no no no. It's a new charger I don't want to buy anymore it'll cost me a lot
restore your iPhone with back up and then if required as new
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I backedup my iphone 4 to the cloud before upgrading to an iphone 5. I also backedup my iphone 5 to icloud. I can see both phone's backups side by side on the my screen on icloud. But it will not allow me to restore the iphone 4 backup to my iphone 5. I need contacts from the iphone 4 backup but I do not have that phone anymore and icloud will only let me restore the iphone 5's backups to my iphone 5. Is there anyway to get the contacts from my previous iphone 4 backup?
You should be syncing your contacts with an app on your computer or cloud service (iCloud, Gmail, Yahoo, etc), and not relying on a backup. If you haven't been doing this, start now and then restore your old backup. You will then be able to sync the new contacts back into the phone. However, you will lose all messages, etc newer thant the backup.
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I moderate several 'Freecycle' and similar community groups hosted by Yahoo Groups. A tool has been developed to make this easier (e.g. automating certain functions, standard messages etc) for FF users on PCs & Macs. I have FF mobile on my Android phone but cannot get the moderation tool to install.
Extensions would need to be modified by the extension author to work with Firefox mobile.
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I tried getting the update for my new iphone and now it is asking me to activate it again but won't let me, how do I fix this? I had started using it for a few hours and tried getting the update and now it won't let me activate the phone. I also can't call the helpline because it won't let me leave this screen on the phone that says "Your iPhone could not be activated because the activation server is temporarily unavailable. Try connecting your iPhone to iTunes to activate it, or try again in a couple of minutes." What it says on iTunes after I fill out the activation info is "There was a problem activating your iPhone. Please contact Verizon Wireless at 1-800-922-0204 to have this iPhone added to your account. Click Continue to be able to explore its features and the App Store." Please help this is driving me nuts!
iPhone User Guide
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf -
How do I get the music back on my iPhone after manually deleting it from the device (to get space for photos/videos)? I can sync with iTunes but it doesn't copy these songs back, even though they still appear in my iTunes library. I can click on the Music link under 'On My Device' in iTunes and the missing songs all appear to still be on the device, but they are not. I normally delete using iTunes and do not have this issue. This time I was out and needed more space to shoot photos and videos so I removed a lot of music from my phone through the Music App.
The songs I'm trying to reload on my phone are on my PC. These we had loaded into iTunes. I can remove them all from the library and then add them all back one by one I imagine. The problem I'm having is that I removed them manually from the phone, they still appear in iTunes music library yet they won't sync. I don't want to take the time to compare the phone to my library, remove from the library what's missing on the phone and then add them all back again. 64GB (mostly music) will take a while.
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My old laptop broke (idk what kind) and my iTunes was on there and now i got a new macbook pro. how do i get my itunes music and videos and etc. on this computer without removing them on my phone? please help!
If the old laptop was a mac also, then use your Time Machine backup to restore you user settings and files.
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I deleted the playlists on my iPhone and when I now try to synchronize with my iTunes account to put the music back, nothing happens and I do not get the music back on my iPhone. Anyone who knows why that could be? Grateful for any suggestions!
I know it sounds weird, and that is the reason I posted my question. Because my case is not like all the ones I've found online and it's confusing. I added a screen capture of my itunes with my old iphone (the one that houses my playlists) connected to it.
My playlists "ARE" in my iphone 4s. They are still there even though they do not show up when I plug in to itunes in my computer.
When connecting my phone to itunes on my macbook, the playlists do not appear anywhere in itunes. I have found my connected iphone icon, I have clicked on the arrow next to it and it does pull up the standard lists that come with the iphone/itunes: Music, Movies, TV shows, books. That's it! below that is "Genius" and below "Geniuns" is "PLAYLISTS" but the only playlist of mine that shows there is one that I created several years back titled "90's music" and that one I created it on my computer, not my phone. Under "90's music" there are also other standard playlists that itunes automatically adds.
Does anyone else have this issue or know how to get around this. I am starting to think that I am going to have to recreate these lists on my computer
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