TS3694 restore error message -23

I am unable to restore my iPhone 4 iOS 5 Using itunes for OS X 10.8
I Keep getting a error message ( - 23 )
I Currently have iOS 5.1.1 installed but I Want to do a fresh install for my iPhone 4
any ideas anyone

Hello mtfrazi2,
And welcome to Apple Discussions!
Have you tried formatting it using the tools provided by Windows? If not, follow the instructions provided in this article.
http://www.methodshop.com/gadgets/ipodsupport/erase/
B-rock

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HT4061 Help with Restore error message "An unknown error has occurred (2006)"

My iphone 4s stopped working suddenly today - I have tried to restore it but am getting an error message every time that says "An unknown error has occurred (2006)" - does anyone know what I can do please?

Hello Miranda,
The following article contains information that may help get your iPhone restored.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
All the best,
Allen

My iphone 5c says connect to itunes. It won't update/restore; error message (27) comes up. I also haven't backed the phone up since last year. Help

My iphone 5c says connect to itunes. It won't update/restore; error message (27) comes up. I also haven't backed the phone up since last year. HELP.

Hi there owain11,
It looks like that particular error may be realted to a hardware issue. Take a look at the article below for more information.
Resolve iOS update and restore errors
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
-Griff W.

Help getting"use itunes to restore" error message

I connected my ipod to my friends computer to copy a program i had on their to his computer and i then i take my ipod out and get the "connect to your computer use itunes to restore: error message. I know i can just restore it im not going to do that becasue it would be the third time doing so. I get a error with the ipod software but when the ipod updater program comes on the only option is restoring. So i am wondering is there a way to reupdate the software? if not is there any other solutions not involving reformatting the whole ipod.
Thanks in advance

hey kurtis,
seems like you and i were having the exact same problem. i took mine to an apple service centre today. the guy said if he can restore it in store it'll cost me $44- for a service fee if not he'll send away for a replacement iPod for free as it is under warranty.
got 10 mins down the road and recieved a SMS from the apple account saying it couldnt be restored and therefore had faulty hardware or the like and so i should be recieving the new one friday.
i recommend if you're still under warrenty (you can check by entering the seriel # on the back of your iPod somewhere on this site) that you follow my lead, even if they fix it in store $44 is better than $450.
cheers!
min

TS3694 getting error message 3194 when trying to restore iPhone

Trying to restore iPhone after iOS7 failure and getting 3194 as error message.
Any ideas please?

See:
iOS: Restore error 3194 or 'This device isn't eligible for the requested build'
How to Fix iTunes Error 3194?
Fix Error 3194 from iTunes during iPhone restore

Unable to restore - Error message 14

I successfully unlocked my old iPhone3 from my phone service. Then I'm supposed to connect with iTunes and restore it to factory condition. But an error message came up - The iPhone "iPhone" could not be restored. An unknown error occurred (14). I tried several times and followed the directions. But still no luck. The iPhone screen has the "connect to iTunes" image. I didn't update my ios software before starting the restore process. Would that be the problem?

http://support.apple.com/kb/TS3694#14
per the troubleshooting link - contact apple support

TS3694 an error message showed after verifying updates: error phone could not be updated code 6. What to do?

After backing up and updating phone top window showed updated verified commplete.
then it displayed a message sayng phone could not be updatede error 6.
Please help.

http://support.apple.com/kb/TS3694#error6
Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.

IPod Restore - Error Message 21

Hi All,
Hope someone can help as this is driving me insane - I've just installed iTunes 9.2.1 but when I went to Sync my iPod I was told I needed to restore it.
Sooo....selected Restore but just as it gets to the end of the Restore process I get an error message (21). Having reviewed the info on this website I've tried everything from switching off Windows Firewall to uninstalling my security software.
When I run Diagnostics, this is what I get - PLEASE can anyone help?!?!
+Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)+
+TOSHIBA Satellite L350D+
+iTunes 9.2.1.5+
+QuickTime 7.6.6+
+FairPlay 1.8.20+
+Apple Application Support 1.3.1+
+iPod Updater Library 9.2d4+
+CD Driver 2.2.0.1+
+CD Driver DLL 2.1.1.1+
+Apple Mobile Device 3.1.0.62+
+Apple Mobile Device Driver 1.49.0.0+
+Bonjour 2.0.2.0 (214.3)+
+iTunes Serial Number 77D7ABF151E33DA6+
+Current user is not an administrator.+
+The current local date and time is 2010-08-06 15:41:25.+
+iTunes is not running in safe mode.+
+WebKit accelerated compositing is enabled.+
+HDCP is not supported.+
+Video Display Information+
+ATI Technologies Inc., ATI Radeon X1250+
+** External Plug-ins Information **+
+No external plug-ins installed.+
+Genius ID: 77997418ba0ddcad18ddf23a6a6fd31a+
+** Network Connectivity Tests **+
+Network Adapter Information+
+Adapter Name: {AF6E733D-F225-4E62-85E6-73B8C8D1BCFB}+
+Description: Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter+
+IP Address: 192.168.1.2+
+Subnet Mask: 255.255.255.0+
+Default Gateway: 192.168.1.1+
+DHCP Enabled: Yes+
+DHCP Server: 192.168.1.1+
+Lease Obtained: Fri Aug 06 15:15:09 2010+
+Lease Expires: Sat Aug 07 14:21:21 2010+
+DNS Servers: 192.168.1.1+
+ 192.168.1.1+
+Adapter Name: {50701037-1545-4784-9A8B-106F52CA6AA1}+
+Description: Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)+
+IP Address: 0.0.0.0+
+Subnet Mask: 0.0.0.0+
+Default Gateway: 0.0.0.0+
+DHCP Enabled: Yes+
+DHCP Server: +
+Lease Obtained: Thu Jan 01 00:00:00 1970+
+Lease Expires: Thu Jan 01 00:00:00 1970+
+DNS Servers: +
+Active Connection: LAN Connection+
+Connected: Yes+
+Online: Yes+
+Using Modem: No+
+Using LAN: Yes+
+Using Proxy: No+
+SSL 3.0 Support: Enabled+
+TLS 1.0 Support: Disabled+
+Firewall Information+
+Windows Firewall is off.+
+Connection attempt to Apple website was successful.+
+Connection attempt to iTunes Store was successful.+
+Secure connection attempt to iTunes Store was successful.+
+Secure connection attempt to iPhone activation server was successful.+
+Last successful store access was 2010-08-06 15:35:33.+
+** CD/DVD Drive Tests **+
+LowerFilters: PxHelp20 (2.0.0.0),+
+UpperFilters: GEARAspiWDM (2.2.0.1),+
+F: HL-DT-ST DVDRAM GSA-T40N, Rev JT03+
+Audio CD in drive.+
+Found 12 songs on CD, playing time 51:04 on Audio CD.+
+Track 1, start time 00:02:00+
+Track 2, start time 05:09:35+
+Track 3, start time 09:08:59+
+Track 4, start time 12:39:49+
+Track 5, start time 16:55:37+
+Track 6, start time 20:48:59+
+Track 7, start time 24:22:19+
+Track 8, start time 27:32:51+
+Track 9, start time 30:57:16+
+Track 10, start time 34:25:00+
+Track 11, start time 38:38:11+
+Track 12, start time 43:06:08+
+Audio CD reading succeeded.+
+Get drive speed succeeded.+
+The drive CDR speeds are: 4 10 16 24.+
+The drive CDRW speeds are: 4.+
+The drive DVDR speeds are: 4.+
+The drive DVDRW speeds are: 4.+
+** Device Connectivity Tests **+
+iPodService 9.2.1.5 is currently running.+
+iTunesHelper 9.2.1.5 is currently running.+
+Apple Mobile Device service 3.1.0.0 is currently running.+
+Universal Serial Bus Controllers:+
+Standard Enhanced PCI to USB Host Controller. Device is working properly.+
+Standard OpenHCD USB Host Controller. Device is working properly.+
+Standard OpenHCD USB Host Controller. Device is working properly.+
+Standard OpenHCD USB Host Controller. Device is working properly.+
+Standard OpenHCD USB Host Controller. Device is working properly.+
+Standard OpenHCD USB Host Controller. Device is working properly.+
+No FireWire (IEEE 1394) Host Controller found.+
+Most Recent Devices Not Currently Connected:+
+iPod touch running firmware version 2.2.1+
+Serial Number: 9E948391203+
+** Device Sync Tests **+
+No iPod, iPhone or iPad found.+

Hi,
Did you manage to sort this ? I have now had this error 21 message for days. I have tried everything bar uninstalling itunes and reinstalling it ?
ANy help would be grately appreciated !!

Update and restore error messages on iPod touch 2nd Gen

Hi folks I'm searching for a solution for the error message I have received when i connected my Ipod touch to my PC. I got notification that there was an update for Itunes available and would i like to download, i chose not to at this time as all i wanted to do was quickly put some music onto the ipod touch. I also had a notification that there was new software updates for the ipod itself, being how have had some of the issues this update was supposed to fix I clicked to download update and install.
since then i have had an error message telling me i now had to Restore my ipod, As it is in recovery mode due to an error occuring during software update. I didnt want to do this as i have not synced the Ipod to the PC in quite some time and had purchased content via itunes and appstore on the ipod itself and was affraid i'd lose all this.
I realised i had to restore to sort the issue out and have been trying in vain to restore the ipod for 2 days now. Every 'fix' or 'solution' on the help page has failed so far. the error message help page is here:
http://support.apple.com/kb/TS1275
i have done everything on that list and still the issue wont go away, the number in brackets relating to the error message i receive is (14) every time.
I have a log of the last attempt to restore and failing which i copied before sending the information off to Apple. If anyone can help i'll be eternally grateful.
my ipod is a 16gig 2nd gen touch and obviously since its somehow in recovery mode i cant use it at all, and all i have on the screen is the usb cable and the itunes icon.

ok update:
I was looking at other threads that had similar issues as I'm having, I decided to dig in the PC a bit, i went to My computer/C drive/Documents and settings/<user name>/Application Data/Apple Computer/iTunes/iPod Software updates
to get the Application Data folder to become visible goto the Tools heading and select Folder Options, goto the View tab, then click the radio button that has "Show hidden files and folders" next to it, click apply, click ok. The application Data folder now appears in the directory.
I then Deleted everything inside the iPod Software updates folder.
Turned off my Anti virus and went to http://www.felixbruns.de/iPod/firmware/
I selected my iPod and downloaded the update to my pc. Opened iTunes and shift clicked restore, i found the recently downloaded update on my desktop and installed it. Now my iPod has finally restored! success! yes!!
so now that we have got the iPod working again i need to know, since it is totally blank now what can i do about retrieving the songs, movies, apps and games i have paid for via the ipod touch itself? I have spent a lot of money on these and would like them back. Any ideas folks?
I can see my purchase history when im in iTunes i goto the Store tab and select my account. its all listed there but no option to re-download the content.
Thanks for any help on the matter

Restore error message

I am trying to restore my iPod and keep getting this message when I try: "There was a problem downloading the iPod software for the iPod "iPod". The requested resource was not found." HELP! What do I do next???

Hi JJD1 and AuDustWoman,
First off, try the first four steps listed here:
The Five Rs
Have you tried forcing your iPod into disk mode? For instructions, see this:
Putting iPod into disk mode
With the iPod in disk mode, try connecting it to your computer for a restore.
If you are still getting that error message, then make sure that your USB drivers are up-to-date. If they already are up-to-date, then, in some cases, you may need to reinstall those drivers.
For details, see:
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
Any success?
-Kylene

Restore error message: "There was a problem downloading the iPod software"

I am trying to restore my iPod and keep getting this message when I try: "There was a problem downloading the iPod software for the iPod "iPod". The requested resource was not found." HELP! What do I do next???
Windows XP

Hi BigIRv,
Actually, a "requested resource" error message (which I believe you are getting) most of the time has to do with iTunes having a problem with connecting to your iPod, rather than the iPod software update server (although a more rare possibility of this error message could occur in that sense).
See my post here, which contains a couple of things to try if you have that error message:
http://discussions.apple.com/thread.jspa?messageID=4741036&#4741036
-Kylene

ITunes restore error message after iphone upgrade to OS5

Since installing iphone OS5 I've been getting a message when connecting to itunes that my restore was interrupted and would I like to continue to restore from my last backup. I've tried restoring several times and I keep getting the same error message at the end of the restore. I also had trouble installing the OS5 upgrade because of an error -34 (something related to the fact that my music was compressed). How do I restore my phone so that this error does not keep appearing? It seems no data was lost.

Do you still have access to the old system? If so drag the iPHtoo library on the new system to the desktop and Connect the two Macs together (network, firewire target mode, etc) or use an external hard drive formatted Mac OS extended (journaled) and drag the iPhoto library intact as a single entity from the old Mac to the pictures folder of the new Mac - launch iPhoto on the new mac and it will open the library and convert it as needed and you will be ready move forward.
LN

Help! error message 'The IPod cannot be restored' error message 1418

basically the last time I tried to sync my ipod i had run out of memory. I went back and deleted some of the playlists and then why i tried to sync it wouldn't let me because some of the playlists had changed.
I then restored the settings on my IPOD and realised how to change the settings in ITUNES.
Every time i connect my ipod it says cannot sync re the playlists when I go in and then change them and click on sync it doesn't seem to be able to pick up the connection.
when i tried to restore to factory settings got the message cannot be restored error 1418... Any ideas anyone?
Many thanks

Hi, I am having a similar problem with an i pod. I recently bought a second hand i pod for my son's 6th birthday pressie, from a friend who had a mac pc. I have plugged the i pod into my pc which is windows xp, and the message comes up saying the i pod needs to be restored. Everytime I try to restore it, the error message 1418 comes up. I have followed ALL the links on the help pages to try and restore this thing, but NOTHING has worked. This i pod is heading back to the original owner if I can't get a solution from someone, and my son's birthday is getting closer and closer!! PLEASE someone HELP ME!!!!!

TS3694 -50 error message

I have a -50 error message when I am trying to syncing with iTunes and there is no option above that shows -50

From the support document that you linked to the forum with
Error 13, 14, 35 and 50 (or -50)
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.

How do I restore error message when there's not enough room to sync?

By default, iTunes displays an error message when there is not enough room on the iPod to store all the files that are scheduled for synchronization.
This message also has a checkbox for "Do not remind me again" (or something to that effect). The other day, I stupidly checked this box, and now I don't know how to restore the default setting (i.e., to display the error message). Instead, iTunes just silently does nothing -- with no diagnostic -- if it finds that there's not enough room on my iPod to complete a sync.
Any ideas?

Right click on your iPod in iTunes and select the Reset Warning option.

TS3694 restore error message -23

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