TS3694 the ipone"iphone"could not be restored.an kwon error occurred(-1)

how to restore the iphone

try a new user or a new computer... if it doesnt work, device needs service
Specific error messages and resolutions
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Error -1
Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service. 
Error 3194 or "This device is not eligible f

Similar Messages

  • TS3694 the iphone " iphone :could not be restored an unkonwn error occurred(1015)

    the iphone " iphone :could not be restored an unkonwn error occurred(1015)

    The 1015 error is described as follows in the TS3694 article you attached:
    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
    Note especially the part about an unauthorized modification of iOS.  If your iPhone was hacked or jailbroken, you will likely never be able to restore it.  Otherwise, you should plan to run iOS 4.2.1 on your iPhone 3G (and not downgrade).

  • TS3694 the iphone could not be restored. an unknown error occurred

    iphone4g 16 error
    the iphone could not be restored. an unknown error occurred(-1)

    That error is from jailbreaking your phone.  It's now unfixable.

  • TS3694 the iphone could not be restored. an unknown error occurred (1015)

    the iphone could not be restored. an unknown error occurred (1015)

    That error is from jailbreaking your phone.  It's now unfixable.

  • TS3694 hello out there ! am trying to restore my ios, but toward the end of the process, i am receiving an error message like "the iphone could not be restored, an unknown error occured(1015). Kindly help me resolve this problem, my iphone has been down f

    hello good samaritan out there ! am trying to restore my ios for for i phone 3G, but toward the end of the process, i am receiving an error message like "the iphone could not be restored, an unknown error occured(1015). Kindly help me resolve this problem, my iphone has been down for a we

    mazunzo tembo wrote:
    "the iphone could not be restored, an unknown error occured(1015).
    Unauthorized modification of iOS  >  http://support.apple.com/kb/HT3743
    ERROR 1015...
    This Error Code is indicative of the Device being jailbroken / Hacked...
    Sorry... But...
    The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
    You will need to look elsewhere.

  • TS3694 Has anybody had this error message: "the iphone could not be restored. an unknown error occurred (1015) ???

    the iphone could not be restored an unknown error occurred 1015

    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.

  • TS3694 Hi the iphone iphone could not be restored. an unknown error occurred (56). what mean that?

    Hi the iphone iphone could not be restored. an unknown error occurred (56). what mean that?

    More than likely a hardware issue.  You will need to take your phone into Apple.
    You can also use the search function type error 56 and you'll see other threads about the issue.   You can read for yourself, if other solution will help.

  • TS3694 the iphone iphone could not be restored. an unknown error occurred (11)

    the iphone iphone could not be restored. an unknown error occurred (11)

    Have a read of this it may help http://support.apple.com/kb/ht4097

  • My iPhone 3GS 16gb, is stuck in restore mode, downloaded and tried to do a restore multiple times. Keep getting an error The iPhone "iPhone" could not be restored. Unknown error occured (-1). Cannot get it out of restore mode, keeps rebooting!

    My iPhone 3GS 16gb, is stuck in restore mode, downloaded and tried to do a restore multiple times. Keep getting an error The iPhone "iPhone" could not be restored. Unknown error occured (-1). Cannot get it out of restore mode, keeps rebooting!
    I have tried to hold the "home" and "power" button to reboot
    I have tried powering it off
    I have tried, to unplug the cable, hold the "home" button and then plug it in.
    Can't check the SN or warranty, cause it is stuck in restore mode.
    Is the hard drive gone? Should there be something replaced.

    http://support.apple.com/kb/TS3694#error1
    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
    Usually this is caused by your antivirus or firewall blocking iTunes access to the Internet. It can also occur if the phone is jailbroken or if the computer you are using was ever used to jailbreak an iDevice.

  • HT201210 the iphone could not be restored. an unknown error occurred (1015).

    the iphone could not be restored. an unknown error occurred (1015).

    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
    http://support.apple.com/kb/TS3694#error1015.

  • Im getting a prompt like..the iphone "iphone" could not be restored, an unknown error occured (21)

    I am getting a prompt after the Restoration cycle like " the iphone could not be restored. an unknown error occured (21) and (1611)

    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    If you can’t update or restore your iOS device
    http://support.apple.com/kb/ht1808
     Cheers, Tom
    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
    Message was edited by: Texas Mac Man

  • HT201210 the iPhone''iPhone''could not be restored.An unknown error occurred (1).

    the iphone iphone could not be restored an unknown error occurred (1)

    See these steps
    http://support.apple.com/kb/TS3694#1

  • The iphone iphone could not be restored an unknown error occurred(9) pleas i need help

    the iphone iphone could not be restored an unknown error occurred(9) pleas i need help 
    i phone 5

    Hi there vienna.hassan,
    You may find the troubleshooting steps in the article below helpful.
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/ts3694
    Error 9
    This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if you manually disconnect the device during the restore process. You can resolve this issue by using USB troubleshooting, using a different Dock Connector or Lightning Connector to USB cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
    -Griff W. 

  • The iphone could not be restored an unknown error occurred 12

    the iphone could not be restored an unknown error occurred 12

    Hey cellocan!
    I have two articles for you that can help you address this issue:
    Resolve iOS update and restore errors in iTunes
    http://support.apple.com/kb/ts1275
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/TS3694
    Check for hardware issues
    Related errors: 1, 3, 10-47, 1002, 1011, 1012, 1014, 1000-1020, 1669.
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
    Error 1015 might happen after making unauthorized modifications to iOS, also called "jailbreaking."
    Take care, and thanks for visiting the Apple Support Communities.
    -Braden

  • "the iphone could not be restored an unknown error occurred (2)"

    Yesterday I connected my iPhone 4 to my Windows 7 laptop, and went through to install the latest security update for iPhone through iTunes. When it was installing the software update, the phone froaze, and then this happened:"the iphone could not be restored an unknown error occurred (2)"
    Now, I have uninstalled and reinstalled both Bonjour and iTunes, to no avail. I have done the iPhone reboot method, and the phone will be identified as "iPhone" but not recognised as mine. iTunes states this phone is in recovery mode and I have tried numerous times to restore it.
    Windows doesn't detect the phone while this is happening. It will not restore and the error is still popping up. I have followed as many threads to rectify this but nothing seems to be working.
    I can resore it on my iMac but the reset date for the iPhone on this computer is six months old.
    Any suggestions?

    When you say you uninstalled iTunes and reinstalled it, did you follow the directions in this Apple support document exactly? http://support.apple.com/kb/HT1923
    That will make a difference on Windows computers. After that, try and reconnect and restore.

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