TS3694 Troubles updating and restoring iOS
Is missing to me file 1015 and its making an error and i can't restore the iOS to my iphone
Howdy mehde,
There is an article that explains what to do in this situation that I found while researching the issue. It is called iOS: Unable to update or restore found here: http://support.apple.com/kb/HT1808.
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Note: If you see the screen pictured below, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen.
If necessary, open iTunes. You should see the following "recovery mode" alert:
Use iTunes to restore the device.
Cheers,
Sterling
Similar Messages
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My ipod gives code 3194 when trying to update and restore on my home computer. My daughter's ipod doesn't have a problem. We are doing family share, but I can't even apply free game aps because it says I need ios 4.1 and when I try to do that it hasn't worked. What do I do?
3194
See the actions for that error here:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
iPhone Error 3194 - How to Fix iTunes Error 3194?
Fix Error 3194 from iTunes during iPhone restore -
please help me to update and restore my iphone 5? beacause after updating to iOS 7, i can no longer updater and restore my phone. it always comes in error
I'm having the identical problem on my iPhone 4 after upgrading to IOS 7--no ability to update apps or download new apps. Here is what Apple tech support emailed to me:
I understand that you are unable to download or update applications after updating iOS7 on your iTunes. I know you must be eager to get this resolved and I will be happy to help you today.
... to help you better with this issue I would request you to please try this steps given below to resolve your issue.
Please follow this steps:
1) Double tap the home button
2) Hold down on an icon
3) Tap the red "X" on iTunes, and the App Store.
4) Tap Settings > Store > Tap your Apple ID, and choose sign out
5) Tap Settings
6) Tap General
7) Tap Reset
8) Tap Network Settings
Once it has been closed with multi-tasking, and you have rebooted the device in the network settings reset, please sign in, and try again.
Howevr, if you are facing the same issue than for this issue, you may need to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support. The technical Advisor can also assist you in determining what option might be most helpful to you in this case.
Mildly amusing that the instructions for force-closing a program are the IOS 6 instructions, which do not work on IOS 7.
Otherwise I'm having a little success with this. Some apps (not all) are updating. It seems that a few more apps update each time I go through the process (close everything, sign out, and either reset or reboot, then go to the app store, sign in and try to update all). So far it has been a very lengthy, iterative process. -
Can;t update and restore my iPad to iOS 7.0.6
Can;t update and restore my iPad to iOS 7.0.6
That's too bad.
What exactly does this have to do with iPhones? -
TS3694 how to do update and restore iphone 3g?
how to do update and restore iphone 3g?
Connect to computer with iTunes on it and use iTunes
to update your 3G. How did you get iOS 4.3 on an iPhone 3g? -
I feel this way because i have an ipad. It had a passcode and now i seem to have forgotten it. I wanted to restore it but it wants me to update to IOS 7.0.4 and i dont like IOS 7.0.4 so i have IOS 6.1.3 and i like it cause IOS 7.0.4 is very bright i cant seem to be able to see in it proper. when i turn the brightness low i cant see anything it becomes too dark. Can you give itunes the capability of asking us if we want to update and restore or just restore but keep the firmware/IOS you are on.
You seem to think you are talking to Omnifocus here. The odds of actually reaching them here are practically 0%, I would guess.
I suggest you go to the omnigroup forums and present your suggestions in the omnifocus forum.
http://forums.omnigroup.com -
Unable to update and restore my iphone to itunes, unknown error 1015 pops up and my iphone has frozen and unable to reset.
https://discussions.apple.com/message/15021399#15021399
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I recently updated and restored my Iphone on a Mac. My music was erased, therefore, I am trying to sync all of the music from my computer into the iPhone, but it says that I need to use the original computer/itunes in order to sync, but it is the same computer and iTunes account. The error reads: The iPhone, "Name" is synced with another iTunes library. Do you want to erase this iPhone and a sync with this iTunes library? If I click "Erase and Sync," will it delete my contacts, apps, etc?
The following may help: iOS: Device not recognized in iTunes for Windows
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I have done a back up, update and restore. It's no better. Just a black screen with a fuzz line through it. I have an appointment with apple tomorrow, but hoped I could fix this issue myself.
Hello Jdhk5253,
Thank you for the details of the issue you are experiencing with the YouTube app on your iPad mini. I recommend the steps in the article below. You can skip the step to install another app from the App Store and any other steps you have already taken:
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/ts1702
Thank you for using Apple Support Communities.
Best,
Sheila M. -
IPhone 5 stuck in recovery mode and can't update and restore
Hi everyone,
I need a little advice.
I was updating my iPhone 5 to iOS 7 yesterday and during the installation/updating process something went wrong (I have no idea what!) But now it is stuck in recovery mode. I have tried and failed to get it out of recovery mode. So I decided, I'll just take the loss and restore it, losing whatever I haven't backed up.
However, when updating and restoring my device I get the some error message each time: Can't restore iphone: error 3194.
I've tried updating iTunes, even trying using iTunes on my other computer, no luck.
So I decided to book a genius bar appointment.
Will they be fit to fix it? Also if not fixable can I get a replacement phone even though it's out of warrenty? And what help or charges occur when out of warrenty?
I would really appriciate any responces!
Thank you!Stephen_S_274 wrote:
... Can't restore iphone: error 3194.
3194 = http://support.apple.com/kb/ts4451
If that Article does not resolve it... then you have a problem.
Perhaps a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required..
Be sure to make an appointment first...
Note:
That error message may be indicative of the Device being Hacked / jailbroken.... If this is the case then you are on your own.
Unauthorized modification of iOS > http://support.apple.com/kb/HT3743 -
i have a problem when ı want to update and restore my ipad for ios5 : an error occurred while restoring this ipad (-10), what can i do??
Error -1 is not mentioned in this article about error messages during a restore process: http://support.apple.com/kb/TS3694
This one comes close:
The device could not be restored. An internal error occurred, or Error 3200: This indicates a network-connectivity or traffic issue. If you see this error, wait an hour or more and try again.
You may also check your security software settings, to make sure that iTunes can contact Apple servers during this process: iTunes for Windows: Troubleshooting security software issues -
HT201210 Unable to activate, backup, update or restore iOS device or iPods using iTunes
Help! I just got an Ipod Touch Generation 3 and am unable to activate, backup, update or restore iOS device or iPods using iTunes.
Read this.
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My ipod has been disabled as I cant remember the passcode . When doing a restore on I Tunes it will only update and restore , the update doesnt work as the phone is locked and I need a passcode. I have tried the other way which is to hold the sleep/wake key and home key together for 10 seconds but as soon as you plug it inot the pc the ipod boots up so this method doesnt work either . Very close to usin it as a brick , any suggestions ?? Thank you
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
Dry another cable
Next try on another computer.
Last
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
I have ipod touch 4(8gb),iTunes said to update and restore(didn't know it had to be turned off),followed the steps and iTunes said it cant restore and error 2009.now ipod only shows connect to iTunes and wont do anything else,not even power off,please help.
Try the troubleshooting for that error code on this page : Resolve iOS update and restore errors.
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cannot update and download ios 5 to iphone 4 or ipad...everytime i try i get half way through a 2 hour download for it to say "network connection timed out" what do i do to download
When you get anything that says your network connection timed out it either means you lost internet connection or there is something blocking the connection between the computer and the servers that it is trying to connect to.
If you have a solid internet connection and can browse to websites fine it's either an anti-virus program or a firewall on the computer OR a firewall in the router's settings that you use to connect to the internet.
Reconfigure any security software to allow Apple's servers to pass.
Useful information for configuring your security software:
IMPORTANT: iTunes must be allowed to contact Apple using the following ports and servers:
▪ port 80
▪ port 443
▪ phobos.apple.com, deimos3.apple.com, albert.apple.com, gs.apple.com, itunes.apple.com, ax.itunes.apple.com, ax.init.itunes.apple.com, ax.phobos.apple.com.edgesuite.net
iTunes uses well known ports and these ports may need to be opened for iTunes: 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999.
iTunes also contacts VeriSign servers during an iPhone restore and activation:
▪ evintl-ocsp.verisign.com
▪ evsecure-ocsp.verisign.com
For more information see Update and restore alert messages on iPhone and iPod touch
Temporarily disable or uninstall your security software
If the current available version of your security software is incompatible with iTunes, you can disable the security software and test if it is the source of the issue. It might also be necessary to temporarily uninstall security software after making sure you can reinstall it and note any required licenses. A temporary deinstallation might be required because parts of some security software remain active in the background though they appear to be deactivated.
To reduce any security risks that security software is designed to prevent, consider making sure all files needed to reinstall it are available and disconnect network connections before uninstalling security software. Should this not be possible, such as if a download without active security software is required, that required step should be the only process completed without security software. For assistance in checking your configuration, disabling, or uninstalling your security software, please contact the manufacturer.
Once disabled or uninstalled, perform only the steps required to verify your issue has been resolved. Complete whatever update, restore, syncing, back up, activation, or other task you were troubleshooting. Once that task is complete, install and configure compatible security software to ensure your PC is protected.
If it isn't a program or software on the computer contact your Internet Service Provider and/or Router Company to configure or disable the firewall in the router settings.
To isolate the issue to this you can also try disconnecting the router and plugging your computer directly in to the modem but this does not help for troubleshooting time-out issues directly on any apple mobile devices only if you are syncing or going through iTunes on the computer.
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