TS3694 Update problem ios 6

Hi. I get error message 3194. i have changed cables, ports but id doesnt work! please advise

Sorry still not understanding your issue.
Help me and I help you wrote:
... shall i contact apple?
seems like the way to go.
Contacting Apple World Wide for Support and Service
http://support.apple.com/kb/HE57
Apple Contact USA
http://www.apple.com/contact/

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