TS3694 Updating ipod software and received this error message. "An unknown error occurred (-1)."

I have tried troubleshooting it with apple help and it is not working.  Any suggestions?  I am unable to use the ipod at the point and cannot download any apps as well.

Did y try on another computer
Also see:
-1 error
-1 error too
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
  Apple Retail Store - Genius Bar

Similar Messages

  • When I attempt to connect to iTunes Store, I receive the following error message: An unknown error has occurred (0x80090318).  Any help appreciated!

    When I attempt to connect to iTunes Store, I receive the following error message: An unknown error has occurred (0x80090318).  Any help appreciated!

    Hey there Dan256162,
    I understand that you are receiving a specific error code when attempting to connect to the iTunes Store, error 0x80090318. I have an article for you that references this code and links you to another article for troubleshooting to address this issue. Here is the article that references the error code:
    iTunes: Possible iTunes Store errors - Apple Support
    http://support.apple.com/en-us/HT203174
    And here is the linked troubleshooting article that will help you resolve the issue:
    Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
    http://support.apple.com/en-us/TS4123
    Take care, and thanks for visiting the Apple Support Communities.
    Cheers,
    Braden

  • My purchases show partially downloaded. When I attempt to resume the download I recieve an error message " an unknown error occurred -50" Itunes has charged for the download and sent a reciept however the shows wont play?

    My Purchases show partially downloaded. When I attempt to resume the download I recieve an error message: "an unknown error occurred -50". I tunes has charged for the download and sent a reciept however the shows wont play?

    I had the same problem so (assuming under the Purchased items in the Store you have a song stuck at 'Downloading'):
    I went to Music, then Artists.
    From there I chose the album.
    The song that failed to download had the cloud symbol next to it.
    I clicked the cloud symbol and the song completed the download for me.
    (Please note this was in iTunes for Windows - I expect it to be similar in iTunes for Apple)
    Message was edited by: UbergeekRFC - parenthetical note added
    Message was edited by: UbergeekRFC - added note about song stuck as downloading

  • Okay so my phone crashes approximately every 30 seconds. I have tried resetting it by DPU as well as on the phone itself.  Once in awhile i get an error message about unknown error 1.  If i look at the diagnosis or if runs on itunes i get the following i

    Okay so my phone crashes approximately every 30 seconds. I have tried resetting it by DPU as well as on the phone itself.  Once in awhile i get an error message about unknown error 1.  If i look at the diagnosis or if runs on itunes i get the following.  When I called the support at AT&T they think the phone is shot and it is a hardware thing but i have a hard time believing that when it happened when I sync'd it to my computer.  It did get progressively worse though, at first it crashed not that often and then got worse.  So restores are failing, recovery, everything.  Anyone run into this? 
    11-11-16 18:20:36.319 [2232:16dc]: amai: tss_submit_job: HttpQueryInfo returned 200
    2011-11-16 18:20:38.350 [2232:1c50]: <DFU Device 0F128BE0>: production fused device
    2011-11-16 18:20:38.350 [2232:1c50]: unable to open device_map.txt: No such file or directory
    2011-11-16 18:20:38.350 [2232:1c50]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1bfe4c4c
    2011-11-16 18:20:39.132 [2232:1c50]: WinDFU::UploadData: EOF, cbRead: 553
    2011-11-16 18:20:39.147 [2232:1c50]: WinDFU::UploadData: ZLP
    2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
    2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
    2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
    2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
    2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
    2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
    2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::ResetDevice: resetting...
    2011-11-16 18:21:02.210 [2232:1c50]: WinDFU::FinalizeDfuUpdate: success
    2011-11-16 18:21:03.491 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2011-11-16 18:21:03.507 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
    2011-11-16 18:21:03.757 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2011-11-16 18:21:04.554 [2232:1b88]: amai: tss_submit_job: HttpQueryInfo returned 200
    2011-11-16 18:21:10.882 [2232:1b88]: <DFU Device 0F198478>: production fused device
    2011-11-16 18:21:10.882 [2232:1b88]: unable to open device_map.txt: No such file or directory
    2011-11-16 18:21:10.882 [2232:1b88]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#cfe11997
    2011-11-16 18:21:12.788 [2232:1b88]: WinDFU::UploadData: EOF, cbRead: 1321
    2011-11-16 18:21:12.804 [2232:1b88]: WinDFU::UploadData: ZLP
    2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
    2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
    2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
    2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
    2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
    2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
    2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::ResetDevice: resetting...
    2011-11-16 18:21:20.866 [2232:1b88]: WinDFU::FinalizeDfuUpdate: success
    2011-11-16 18:21:21.835 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2011-11-16 18:21:21.835 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
    2011-11-16 18:21:21.897 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2011-11-16 18:21:22.054 [2232:1838]: AMDeviceIoControl: GetOverlappedResult failed
    2011-11-16 18:21:22.054 [2232:1838]: AMDeviceIoControl: pipe stall
    2011-11-16 18:21:22.054 [2232:1838]: USBControlTransfer: error 31, usbd status c0000004
    2011-11-16 18:21:22.054 [2232:1838]: command device request for 'getenv radio-error' failed: 2008
    2011-11-16 18:21:22.054 [2232:1838]: unable to open device_map.txt: No such file or directory
    2011-11-16 18:21:22.054 [2232:1838]: <Recovery Mode Device 0F2A7768>: production fused device
    2011-11-16 18:21:24.007 [2232:1838]: AMDeviceIoControl: GetOverlappedResult failed
    2011-11-16 18:21:24.007 [2232:1838]: AMDeviceIoControl: pipe stall
    2011-11-16 18:21:24.007 [2232:1838]: USBControlTransfer: error 31, usbd status c0000004
    2011-11-16 18:21:24.007 [2232:1838]: command device request for 'getenv ramdisk-delay' failed: 2008
    2011-11-16 18:21:38.319 [2232:1344]: fixed TcpWindowSize (64512) can cause restore failure if too large
    2011-11-16 18:21:38.335 [2232:1344]: unable to open device_map.txt: No such file or directory
    2011-11-16 19:21:54.475 [2232:1344]: amai: AMAuthInstallBasebandHandleUpdaterStatus: outputDict is NULL
    2011-11-16 19:21:54.538 [2232:1344]: <Restore Device 0ED73918>: Restore failed (result = 1)
    2011-11-16 19:21:54.647 [2232:8ec]: iTunes: Restore error 1
    2011-11-16 19:22:09.100 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2011-11-16 19:22:09.100 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
    2011-11-16 19:22:09.163 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2011-11-16 19:37:25.319 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2011-11-16 19:37:25.335 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
    2011-11-16 19:37:25.382 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2011-11-16 19:52:41.679 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2011-11-16 19:52:41.679 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
    2011-11-16 19:52:42.163 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    I also get a system crash reporter key of c392e98c929aa0b351037af00d75d08aeadc843c    bug type 110
    incident identifier  8ff84a87

    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    Test restoring while connected to a known-good network.

  • When opening I-Tunes i get the following error message: an unknown error occured (-42032). What shall i do?

    When opening I-Tunes i get the following error message: an unknown error occurred (-42032). What shall i do?

    Hi,
    Try here:  http://forums.techarena.in/portable-devices/1394350.htm. 
    Hope this helps! 
    ---likeabird---

  • Icloud 'Buy More Storage error message 'an unknown error has occurred."

    I'm getting this error message, "an unknown error has occurred." when trying to buy extra storage space from my iPad. I have money on my itunes account. What am I doing wrong??

    You must have a valid credit or debit card account to purchase iCloud storage.
    Can't be done with a gift card.

  • TS1436 I cannot burn a CD, it cancels and gives me a message saying unknown error 4310.

    Everytime I try to burn a CD it gives me a message saying unknown error 4310, this has just started happening. I have burned several CD's fairly recently on the same type of disks and it worked fine. So my question is, what is going on and how do I fix it?

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • Updated iPod software, and noe I have a "not enough free space" warning...

    Sooooooo...
    Last night iTunes prompted me that I needed to updated my 4gb nano (2nd G), and after the software loaded, i got an error message about the file being corrupt. After that point, I can load playlists onto it, but it will not load songs checked in "My Library" that are not on playlists. I even went so far to uncheck everything but one song, and it still says "not enough free space"...I tried 4 restores, went through windows explorer and deleted to update file so it could be reinstalled, and still I got nothing...what am i missing??? I also need to mention that I did not add any music before or after the software update, and I was just a little over half full on the meter..I have pooped around with this for 5 hours, and I am utterly stumpped. My iPod is starting to look like a football on a tee if you know what I mean...
    HP Pavilion mx50   Windows XP  

    Have you seen these?:
    iTunes Displays a Corrupt File Message
    Very Good Corrupt File Thread
    I hope this helps!

  • I'm trying to update some apps and it gives me an error message saying " unknown error has occurred".  What does this mean

    I'm trying to update my apps and purchase a movie from itunes and it keeps saying "an unknown error has occurred."  How do I fix this?

    Trying to do both at the same time? Try updating the apps first. Maybe one at a time. Then try buying the movie.
    First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

  • New Problem w/updated iPod software and Alpine Integration (4th Gen)

    I have been happily using my 4th gen iPod with my Alpine head unit and Alpine iPod adapter.
    A few weeks ago, I updated my iPod software to the latest version. Now the iPod sometimes behaves strangley. I encounter the following problems:
    1) Sometimes when I turn the car off, the iPod now won't automatically go into pause and then turn off. It will just keep running with the car off and ultimately wear down the battery.
    2) Sometimes the iPod does go into pause mode and turn off when I turn the car off, but then it won't wake from its slumber. The only way to get it working again is to perform a reset.
    These problems seem most persistent when listening to Podcasts. Although I have not yet narrowed it down to exactly that. Also, I do not get problem #2 when the iPod is NOT connected to the Alpine unit.
    Any help of info would be appreciated. I am not sure it's the new iPod software, but that's the only thing that has changed and it's been working perfectly up until now.
    PS: I have done the 5 R's.

    Anyone?

  • Error message 'An unknown error occurred (-50)' It repeats this message when I plug my iPhone

    When I open iTunes, I get the error message 'unknown error has occurred (-50)' It repeat this message when I plug my iPhone in and it will not let me sync!! Please help, I think this began after an update of iTunes, but it has not resolved after trying to revert to the earlier version.

    Hi, Hoofin22. 
    Thank you for visiting Apple Support Communities. 
    Here are a couple articles that provide some helpful troubleshooting steps for error -50.  Also make sure the most current version of iTunes is installed. 
    iTunes Store: "Error (-50)" when downloading purchased content
    http://support.apple.com/kb/TS1583
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Error 13, 14, 35 and 50 (or -50)
    These errors are typically resolved by performing one or more of the steps listed below:
    Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
    Put a USB 2.0 hub between the device and the computer.
    Try a different Dock Connector or Lightning Connector to USB cable.
    Eliminate third-party security software conflicts.
    There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. An incorrectly set default packet size can cause this error. Contact the software manufacturer that installed the packet-size modification for assistance. Or, follow this article by Microsoft to reset the packet size back to the default for Windows:How to reset Internet Protocol (TCP/IP).
    Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
    Try to restore from another known-good computer and network.
    Hope that helps,
    Jason H. 

  • I downloaded an album from iTunes and some of the songs downloaded but others didn't there was an error message 8003 Unknown error occurred. While I downloaded the album to my phone, it wouldn't download to my mac, what am I doing wrong???

    I purchased an album on ITunes store, while the items downloaded to my phone, it didn't download to my mac. Some of the songs downloaded but not the majority, when I try to download the songs, it gives me an error 8003 Unknown error occured. What am I doing wrong? If I can't download this album, how do I get a credit??

    Hello mercdw,
    Once the music has been downloaded to your iPhone, you can transfer purchases from your device to iTunes.
    iTunes Store: Transferring purchases from your iOS device or iPod to a computer
    http://support.apple.com/kb/HT1848
    Alternatively, the following article provides further information regarding this error and steps that can help resolve the issue.
    "Error -50," "-5000," "8003," "8008," or "-42023"
    These alerts occur due to timeouts or conflicts trying to write a file during download.
    If you encounter this issue while accessing iTunes Store:
    See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
    If you encounter this issue while while downloading something from the iTunes Store:
    Delete your iTunes Downloads folder, located in:
    Mac OS X:
  ~/Music/iTunes/iTunes Media/Downloads   Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
    Windows Vista:
  \Users\username\Music\iTunes\iTunes Media\Downloads\
    Windows 7:
  \Users\username\My Music\iTunes\iTunes Media\Downloads\
    Windows XP:
  \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
    After locating your iTunes Downloads folder:
    Quit iTunes.
    Delete the Downloads folder on your computer.
    Open iTunes.
    Choose Store > Check for Available Downloads.
    Enter your account name and password.
    If you encounter this issue while while downloading Digital Copies using Windows:
    Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
    If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
    You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
    If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Cheers,
    Allen

  • I receive an error message "An unknown error occurred (-3212)"

    I receive an error message that "iTunes could not connect to the iTunes store.  An unknown error occurred (-3212)"  I have re-installed the new iTunes and still get the error message.  It thinks I'm not connected to the internet.  But I downloaded the software from the internet.  Doesn't make sense.

    Try this discussion from the  More Like This  on the right...
    https://discussions.apple.com/message/18892773#18892773

  • I've synced ok till recently but an now having problems syncing myipod touch on windows platform - seems to start ok but then get the error message "an unknown error has occurred 13019" and the sync stops at that point so new music is not added - help!

    Hi
    I've been able to sync in the past but recently get an unknown error 13019 and the sync is stopped - so new music i've loaded up and other stuff doesn't go across - my ipod classic syncs ok as usual - but my ipod touch has the error.
    Please let me have any ideas to fix
    thanks
    Bill

    Have you seen this support article related to your error message?
    http://support.apple.com/kb/TS2830
    Or see this older thread with a number of other potential solutions.
    https://discussions.apple.com/thread/2046768?start=0&tstart=0
    B-rock

  • TS1372 After trying all the above mentioned solutions im still getting the error message"An unknown error has occurred" followed by the error number 1439" Any more solutions or is my Ipod screwed?

    After trying all the solutions suggested by the the people at apple on their web site regarding the error message The ipod"ipod" could not be restored. An unknown error has occured (1439). After try all 9 of the resolutions provived i'm still getting the same message and am no nearer to restoring my ipod? Any suggestions or is my Ipod screwed?

    [email protected] wrote:
    I'm reluctant to post apple ID's in a public support forum, and would prefer to deal with this by private email.  or phone.
    Then contact Apple directly.
    This is a user to user technical support forum.  No one here has access to manage Apple ID's other than their own.
    There is no Apple presence here.

Maybe you are looking for