TS3694 was downloading up on Iph 5 & screen frozen with itunes logo & pic of cord, can't restore online, tried to power down ph, any ideas??

Does anyone know how I can get my I-phone to reset?

A lot of forums I've read said to put it into dfu mode or "connect to iTunes" to restore b
You want it in recovery mode, not DFU, which is used for hacking or on already hacked phones
What is Difference Between Recovery Mode and DFU Mode
Error 21 usually means there is hardware damage,
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
Please apple fix,
Who are you talking to?  This is a user-to-user support forum, not Apple.

Similar Messages

  • Tried updating software but now frozen with itunes logo and usb cable picture on screen help

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    - If ou can turn the iPod off, then see if manually placing the iPod in Recovery mode  will allow a restore. Next try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If it always remains on let the battery fully drain. After charging for at least an hour try a rest and restore.

  • My iPad is frozen with iTunes logo, arrow pointing to it, lock symbol and bar running to power inlet point. How do I get out of this?

    My iPad is frozen with iTunes logo, arrow pointing to it, lock symbol and image of bar running to power inlet point. How do I get out of this?

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    Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds, after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • HT4623 during update to IOS7 iphone frozen with itunes logo shown with cable?

    during update to IOS7 iphone frozen with itunes logo shown with cable?

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  • TS3274 Screen frozen with iTunes and USB cord

    Sceen is frozen. Has an iTunes logo and a USB cord on the screen.  This happened after a softwear update.  It's the latest iPad

    Frozen or unresponsive iPad
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    http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
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    http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
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  • HT4623 I installed the new update to my ipad and now it is frozen on "itunes logo plug in". Can't shut it down. What now?

    I installed the most recent update to my iPad and now it is frozen on the "itunes logo plug in" screen. It won't shut down and restart. Fixes?

    Try a Reset...
    Reset  ( No Data will be Lost )
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...
    If no joy...
    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download
    Then...
    1)  Connect to iTunes on the computer you usually Sync with and Restore
    http://support.apple.com/kb/HT1414
    2)  If necessary Place the Device into Recovery mode...
    http://support.apple.com/kb/ht4097
    Note on Recovery Mode.
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
    Once you have Recovered your Device...
    Re-Sync your Content or Restore from the most Recent Backup...
    Restore from Backup  >  http://support.apple.com/kb/ht1766

  • Phone frozen with itunes logo

    My phone was connected to my computer via USB. Now it is frozen with the Itunes logo and a picture of the USB cord. I don't want to restore the phone because I don't want to lose everything on it. I have back up to iCloud, but I am not sure if I have new info that I wish to save. Is there any way to get it going?

    Try plugging out your iPhone from your computer and hold both the power + home button until the phone power off and restarts.

  • Totally frozen with itunes logo and usb CABLE

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    What happens when you connect the iPod to your computer and try to restore via iTunes? The screen is telling your to connect the iPod to your computer with the USB cable and restore via iTunes.

  • Frozen with itunes logo

    Myy ipod touch is frozen and has the itunes logo on with the charger. I know I need to sync it but Im out of town and the computer is at home. Is there any other way to unfreeze it+

    I'm afraid there aren't many other options at this point. You could just try to let the battery fully drain.  Then connect it to an external power source, let it charge up, and see if that makes a difference.
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    B-rock

  • Screen frozen with Apple logo

    iTunes was having issues and needed to shut itself down. The iPod still had the "Do Not Disconnect" screen on, so before unplugging it from my computer, I disconnected it with the Windows USB utility, at which point the screen changed to the Apple logo. Every few seconds the screen flashes blank and then back to the Apple logo, apparently trying to reset itself, but it's stuck.
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    If you are on the Apple logo, to fix the problem, disconnect the iPod (if connected), then hold the previous and center buttons. Once you are at the main screen of iPod Diagnostics, click the next or previous buttons (depends on software version) until the arrow is pointing to "Sleep", then click the center button. Click the next/previous buttons until the arrow is pointing to "HIB Test", then click the center button, and then once the screen goes blank click the center button again.. You should be back at the Apple logo. After approx. 10 seconds, it should light up then go to the main menu of the iPod. Hope it works! Good Luck!
    Message was edited by: stefran1

  • Was updating iPod and computer shut down and now my iPod is frozen with itunes symbol and USB symbol on front of iPod???

    I was updating my iPod and computer shut down and now my iPod is frozen with iTunes logo and USB symbol on front and is unresponsive.  Any ideas?

    Have you checked the knowledge base articles
    http://support.apple.com/kb/HT1808
    http://support.apple.com/kb/TS3281

  • My ipod was updating overnight. I woke up to find the screen frozen with the itunes logo and the usb charger. I've tried hooking it up to itunes but it says I need to restore and update but I've tried to do that and it won't. What should I do?

    My ipod was updating overnight. I woke up to find the screen frozen with the itunes logo and the usb charger. I've tried hooking it up to itunes but it says I need to restore and update but I've tried to do that and it won't. What should I do?

    - Try placing the iPod in Recovery Mode and restoring via iTunes
    - Next try DFU mode and restore.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • HT4623 I thought I was updating my IPad, i selected update and came back home to the screen frozen with the Itunes symbol and a plug in cord displayed.  I can not get it to do anything.

    I thought I was updating my IPad, i selected update and came back home to the screen frozen with the Itunes symbol and a plug in cord displayed.  I can not get it to do anything.  Any suggestions?

    Your iPad has gone into recovery mode and it needs to be restored now. The instructions are in this kb article.
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  • Was reading book official appearing pop up came up asking if I wanted to upgrade-I pressed to do it and iPad is frozen with iTunes image and image of charger cord

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    Carolyn explained how to reset the iPad. You don't need a tool or clip to do this...just your fingers.
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    You are getting the connect to iTunes message and that usually means that your iPad needs to be restored.

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