TS3694 We are trying to restore my IPOD that I think we were locked out of becausewe couldn't rememer the password. Now when we try and restore it it says Error 3194. "The device is not eligle for a rebuuild". How do I get it working again?

We forgot the password on our Itouch. It is now locked and can't be charged or restored? When we tried to restore it from our computer it gave us a message -

Apple has some suggestions here that may help:
http://support.apple.com/kb/TS3694
Regards.

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I created an image in Photoshop and saved it as the PSD file. Now when I try and open it it says it is not compatible with my version. How could this be when I created it in this version?

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It sounds like you are trying to create a new icloud account, not just logging into an existing account. When you type in your Apple ID and get that error, it's because you are trying to create an account using the same ID that is already being used in another account.
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You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
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It will need to be connected to a computer to unlock it - from that first link :
If you repeatedly enter the wrong passcode, your iPhone, iPad, or iPod touch will be disabled for longer intervals before you can try again. After too many unsuccessful attempts, you won't be able to try again until you connect it to the computer with which you last synced it.
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Recovery mode is usually needed to get a disabled iPad into a state where it will be recognised by a computer - without putting the iPad into it, iTunes on the computer is likely to expect you to type in the (forgotten) passcode lock on the iPad.

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check this out if you still having trouble updating whislt hanging during the process..
https://discussions.apple.com/message/16338741#16338741
REP/Like it up!!

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HELP!!! Error 3194 "This device isn't eligible for the requested build"

HELP!!! Error 3194 "This device isn't eligible for the requested build"
my iPhone 4 cannot restore on my mac...
my iphone dead and no SHSH
i updated my itunes and my mac osx to the latest version...
i had on my firewall..
i changed the file host...
i buyed a new USB Cable...
i restored on another computer and other internet connection...
but the Error 3194 "This device isn't eligible for the requested build" still there and my phone still dead...
HELP me please...

Try a DFU restore. Plug in your phone. Hold the Sleep/wake button and the home button for 10 seconds. Release the sleep/wake button and continue to hold the home button until Itunes detects a phone in recovery mode. Now restore.

TS3694 We are trying to restore my IPOD that I think we were locked out of becausewe couldn't rememer the password. Now when we try and restore it it says Error 3194. "The device is not eligle for a rebuuild". How do I get it working again?

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