TS3694 What is error 1004?

What is error1004?

Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
From the above, I would check your anti-virus / firewall settings and make sure communication to gs.apple.com is not being blocked.

Similar Messages

TS3694 what is error 3194 when trying to restore iphone 4s? i can not turn the phone on and i can not restore it either.

Hi, i need help with my iphone 4S, it will not turn on, it has the apple id when it is charging, i have tried connecting it to the computer to complete restore. However it keeps coming up with error 3194, I can not see what this message refers to........ can any one help??? is it fixable????? thanks

Hello there, FRBETS.
It seems that in all the list of errors on the Knowledge Base you were referred to us from, you may have missed your error and help to resolve:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Specifically this applies to your error:
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

TS3694 what is error 3194

Can anyone help please what is error 3194 tried to restore i phone and error occured

Hi, Louisa mv.
Thank you for visiting Apple Support Communities.
Here is the best resource to reference when troubleshooting error 3194.
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshootingsteps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Cheers,
Jason H.

HT1414 What is error 1004?

When I updated apps I got the message error 1004. What does this mean?

See if this helps.
Go to Settings>Safari>Clear History, Cookies and Data. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
If that doesn't help, try here.
http://support.apple.com/kb/TS3694#error1004

TS1702 What is error 1004?

What is. Error 1004 and how do I fix it ?

Error 1004 and 1013: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to default on Windows. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
Above from
http://support.apple.com/kb/TS3694#error1004

TS3694 what is error cod 80000084 can't restore i phone

I am trying to restore my i phone so we can use it as a i pod since my kiddo doesn't need this great of technology. I went to a guyto fix it and now my i phone wont sync it says I can't restore it and it wont find a wi fi network.

Hello there, FRBETS.
It seems that in all the list of errors on the Knowledge Base you were referred to us from, you may have missed your error and help to resolve:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Specifically this applies to your error:
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

TS3694 What is error 3194 and how do I fix it?!

What is error 3194 and how do I fix it?!

Check out this article: http://support.apple.com/kb/TS3694
See "This device is not eligible for the requested build".

TS3694 App store error 1004

What the error means and how can I solve this issue ?
Thank you.

http://support.apple.com/kb/TS3694?viewlocale=pt_PT#error1004

What's error 1004 when downloading an app?

How can you fix app error message 1004?

Error 1004 and 1013: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to default on Windows. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service
Above from:
http://support.apple.com/kb/TS3694#error1004

TS3694 what is error code 40?

What does error code 40 mean ? What do I have to do to fix my phone? it will not restore and I keep getting error code 40

Everything we know about it is in the knowledge base article you were reading when you posted the question.
http://support.apple.com/kb/TS3694#error40
Basically, it says that your antivirus or firewall is preventing iTunes from updating your phone. Try disabling them. It may also be necessary to delete the possibly corrupt .ipsw file. That's described under Advanced Steps in TS3694.

What is error 1004

what is error 1004

The alert message in iTunes may include one of the following numbers (or the message may include a number not listed here):
1, -1, 2, 4, 6, 9, 13, 14, 20, 21, 23, 26, 28, 29, 34, 35, 36, 37, 40, -48, -50, 1000, 1002, 1004, 1011, 1013, 1014, 1015, 1479, 1600, 1601, 1602, 1603, 1604, 1611, 1631, 1638, 1639, 2001, 2002, 2005, 2006, 2009, 3002, 3004, 3013, 3014, 3015, 3194, 3200, 9006, 9807, -9808, 9844, 4026xxxxx.
Click the link for the error code you have. If it's not listed here, check the error messages below, and then if necessary follow the advanced steps below to resolve the issue.
Resolution
Specific error messages and resolutions
Collapse All | Expand All
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Update to the latest version of iTunes. Mac OS X 10.5.8 (Leopard) users may need to download iTunes 10.6.3.
Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Error 3014
This error occurs when iTunes is unable to reach gs.apple.com in a timely fashion. Follow the steps below in Unable to contact the iOS software update server gs.apple.com.
Error 9
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service. If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Error 1600, 1601, 1602
Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1603
Follow the steps listed above for Error 1604. Also, discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations. If you do not want to remove the IPSW in the original user, try restoring in a new administrator user. If the issue remains, Eliminate third-party security software conflicts.
Error 1611
This error typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, this error may be a hardware issue. If the errors persist on another computer, the device may need service.
Error 13, 14, 35 and 50 (or -50)These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
There was a problem downloading the software for the iPhone (or another iOS device)
See the steps below for error codes 3000-3999.
iTunes cannot connect to the iPhone because an invalid response received from the device
This error occurs when there are problems communicating through USB. This may be resolved by following the steps for errors 13 or 14 above.
Unknown Error containing "0xE" when restoring
To resolve this issue, follow the steps in iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting. If you have a Windows computer with an Intel® 5 series/3400 series chipset, you may need updates for your chipset drivers. See iTunes for Windows: Issues syncing iOS devices with P55 and related Intel Chipsets for more information.
Hang during restore process

TS3694 What is error code 1667?

What is error code 1667?

The TS3694 article you attached explains:
Check USB connections
Related errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you checked your connections and are still seeing the error message, check for hardware issues.
UPDATE - Sorry, 1667 is not included there. Sorry.
Message was edited by: sberman

TS3694 what is error code 1015 trying to restore but keeps coming up with this code

what is error code 1015 trying to restore phone keeps saying in recovery but keeps coming up with this error code help please

Are you trying to downgrade your iPhone?
Errors related to downgrading iOS
The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version is not supported.
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
(from iTunes: Specific update-and-restore error messages and advanced troubleshooting)
If not, try to move or delete the IPSW file and let iTunes download it again.
Rename, move, or delete the iOS software file (.ipsw)
iTunes uses "ipsw" files to restore your device. If those files are unusable, then try deleting them, renaming them, or moving the file to a different directory. This will cause iTunes to download a new copy of the IPSW. When a restore issue is specific to a user, it is likely due to an unusable .ipsw file. If removing the .ipsw file does not resolve a user-specific restore issue, then the issue is caused by other user-specific security software settings or iTunes preferences. Creating a new user will also cause new .ipsw restore files to be downloaded in the new user. You can find the ".ipsw" files in these locations:
Mac OS X
iPhone
~/Library/iTunes/iPhone Software Updates
iPad
~/Library/iTunes/iPad Software Updates
iPod touch
~/Library/iTunes/iPod Software Updates
Note: The tilde "~" represents your Home directory.
Windows XP
iPhone
C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPhone Software Updates
iPad
C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPad Software Updates
iPod touch
C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates
Note: To quickly access the Application Data folder, click Start, and then choose Run. Type %appdata% and click OK.
Windows 7 and Vista
iPhone
C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates
iPad
C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPad Software Updates
iPod touch
C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates
Note: To quickly access the AppData folder, click Start, and then in the search bar type %appdata% and press the Return key.

TS3694 what is error 1015 and do i fixed it?

Got this error when restoring phone - error 1015
what is error 1015 and do i fixed it?

Error 1015 means your phone is jailbroken. We cannot help you here.
You'll need to look elsewhere on the internet for help.

TS3694 what is error 1 it does not have it on this page with error codes.

I have had a error on my i pnone 4 because it needs re storing so what does error code 1 mean.

You can do a search (error 1) on the top right of the forum. Look for the thread with the green check mark. this has been brought up numerous time in numerous threads.

TS3694 What is error 1004?

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