TS3694 What is error 3004

I am trying to restore my phone but keep getting this error code.  There is no index of what the error is.

Just what it says in the article you attached:
Errors 3000-3999 (3004, 3013, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes can't contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software isn't interfering with ports 80 or 443 or with the server gs.apple.com.
Follow these steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (go to "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you're using a proxy, try again without using a proxy.
Test restoring while connected to a known-good network.

Similar Messages

  • HT201442 hi What is error 3004 and how do I fix it?

    hi What is error 3004 and how do I fix it?

    Hello, Meysam321. 
    Thank you for the question.  Here are the steps that I would recommend going through when receiving error 3004.
    Resolve communication issues
    Check the hosts file or TCP/IP filtering, which might cause communication issues between iTunes, ports, and servers.
    Common errors: 1004, 1013, 1638, 3014, 3194, or 3000-3999. These alerts refer to gs.apple.com, say "There was a problem downloading the software", or say the "device isn't eligible for the requested build".
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/ts3694
    Cheers,
    Jason H. 

  • HT1430 what is error 3004?

    I pad 2 , 16 gb , Wifi model version 7.1.2. when i restore my ipad it shows error 3004?
    How to solve it?
    Regards,
    P.Kannapiran

    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    If you can’t update or restore your iOS device
    http://support.apple.com/kb/ht1808
    iPad Stuck in Recovery Mode after Update
    http://www.transfer-iphone-recovery.com/ipad-stuck-in-recovery-mode-after-update .html
     Cheers, Tom

  • TS3694 What is error 3194 and how do I fix it?!

    What is error 3194 and how do I fix it?!

    Check out this article: http://support.apple.com/kb/TS3694
    See "This device is not eligible for the requested build".

  • TS3694 What is error 3014?

    I'm trying to update my iPod Touch, and I get error 3014.  Does anyone know what this error is?  Thanks.
    Nevermind.  I didn't click far enough on the error posting to "find" it.

    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    Test restoring while connected to a known-good network.
    HT4061 error message 3014.: Apple Support Communities

  • TS3694 what is error code 40?

    What does error code 40 mean ? What do I have to do to fix my phone? it will not restore and I keep getting error code 40

    Everything we know about it is in the knowledge base article you were reading when you posted the question.
    http://support.apple.com/kb/TS3694#error40
    Basically, it says that your antivirus or firewall is preventing iTunes from updating your phone. Try disabling them. It may also be necessary to delete the possibly corrupt .ipsw file. That's described under Advanced Steps in TS3694.

  • TS3694 What is error code 1667?

    What is error code 1667? 

    The TS3694 article you attached explains:
    Check USB connections
    Related errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
    To narrow down the issue, you can also change up your hardware:
    Use another USB cable.
    Plug your cable into a different USB port on your computer.
    Try a different dock connector (or no dock).
    Add (or remove) a USB hub between your device and computer.
    Connect your computer directly to your Internet source, with no routers, hubs, or switches.
    If you checked your connections and are still seeing the error message, check for hardware issues.
    UPDATE - Sorry, 1667 is not included there.  Sorry.
    Message was edited by: sberman

  • TS3694 what is error 3194

    Can anyone help please what is error 3194 tried to restore i phone and error occured

    Hi, Louisa mv. 
    Thank you for visiting Apple Support Communities.
    Here is the best resource to reference when troubleshooting error 3194.
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshootingsteps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Cheers,
    Jason H.

  • TS3694 what is error code 1015 trying to restore but keeps coming up with this code

    what is error code 1015 trying to restore phone keeps saying in recovery but keeps coming up with this error code help please

    Are you trying to downgrade your iPhone?
    Errors related to downgrading iOS
    The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed.   Installing an older version of iOS over a newer version is not supported.
    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
    (from iTunes: Specific update-and-restore error messages and advanced troubleshooting)
    If not, try to move or delete the IPSW file and let iTunes download it again.
    Rename, move, or delete the iOS software file (.ipsw)
    iTunes uses "ipsw" files to restore your device. If those  files  are unusable, then try deleting them, renaming them, or moving the file  to a different directory. This will cause  iTunes to  download a new copy of the IPSW.    When a restore issue is specific to a  user, it is likely due to an unusable .ipsw file. If removing the .ipsw file does not resolve a user-specific restore issue, then the issue is caused by other user-specific security software settings or iTunes preferences. Creating a new user  will also cause new .ipsw restore files to be downloaded in the new  user. You can find the ".ipsw" files in these locations:
    Mac OS X
    iPhone
    ~/Library/iTunes/iPhone Software Updates
    iPad
    ~/Library/iTunes/iPad Software Updates
    iPod touch
    ~/Library/iTunes/iPod Software Updates
    Note: The tilde "~" represents your Home directory.
    Windows XP
    iPhone
    C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPhone Software Updates
    iPad
    C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPad Software Updates
    iPod touch
    C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates
    Note: To quickly access the Application Data folder, click Start, and then choose Run. Type %appdata% and click OK.
    Windows 7 and Vista
    iPhone
    C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates
    iPad
    C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPad Software Updates
    iPod touch
    C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates
    Note: To quickly access the AppData folder, click Start, and then in the search bar type %appdata% and press the Return key.

  • TS3694 what is error 1015 and do i fixed it?

    Got this error when restoring phone - error 1015
    what is error 1015 and do i fixed it?

    Error 1015 means your phone is jailbroken.  We cannot help you here.
    You'll need to look elsewhere on the internet for help.

  • TS3694 what is error 1 it does not have it on this page with error codes.

    I have had a error on my i pnone 4 because it needs re storing so what does error code 1 mean.

    You can do a search (error 1) on the top right of the forum. Look for the thread with the green check mark.  this has been brought up numerous time in numerous threads.

  • TS3694 Keep getting error 3004, every peice of information on this webstie about the error code is absolutly useless.

    Keep getting error 3004, every peice of information on this webstie about the error code is absolutly useless.

    Have you tried on another computer connected to a different network?

  • TS3694 what is error 1015 please

    what is error 1015 please

    That means the phone is jailbroken. You can not get help here for a jailbroken phone.

  • TS3694 what is error 1015 inrestoring my iphone software

    what is error 1015 in
    restoring my iphone software

    ninolykha2000 wrote:
    what is error 1015 in
    restoring my iphone software
    It usually means that your phone is hacked or jailbroken.

  • TS3694 what is error 3014.It is listest in the apple error directory but with no **** solution provided by apple!!

    whatis this **** error and how do we overcome it? Apple does not provide a solution!

    Create a new profile as a test to check if your current profile is causing the problems.
    See [[Basic Troubleshooting#Make_a_new_profile|Basic Troubleshooting: Make a new profile]]
    If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)
    See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

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