TS3694 what is error 3194 when trying to restore iphone 4s? i can not turn the phone on and i can not restore it either.
Hi, i need help with my iphone 4S, it will not turn on, it has the apple id when it is charging, i have tried connecting it to the computer to complete restore. However it keeps coming up with error 3194, I can not see what this message refers to........ can any one help??? is it fixable????? thanks
Hello there, FRBETS.
It seems that in all the list of errors on the Knowledge Base you were referred to us from, you may have missed your error and help to resolve:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Specifically this applies to your error:
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.
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