TS3694 what is error code 1015 trying to restore but keeps coming up with this code

what is error code 1015 trying to restore phone keeps saying in recovery but keeps coming up with this error code help please

Are you trying to downgrade your iPhone?
Errors related to downgrading iOS
The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed.   Installing an older version of iOS over a newer version is not supported.
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
(from iTunes: Specific update-and-restore error messages and advanced troubleshooting)
If not, try to move or delete the IPSW file and let iTunes download it again.
Rename, move, or delete the iOS software file (.ipsw)
iTunes uses "ipsw" files to restore your device. If those  files  are unusable, then try deleting them, renaming them, or moving the file  to a different directory. This will cause  iTunes to  download a new copy of the IPSW.    When a restore issue is specific to a  user, it is likely due to an unusable .ipsw file. If removing the .ipsw file does not resolve a user-specific restore issue, then the issue is caused by other user-specific security software settings or iTunes preferences. Creating a new user  will also cause new .ipsw restore files to be downloaded in the new  user. You can find the ".ipsw" files in these locations:
Mac OS X
iPhone
~/Library/iTunes/iPhone Software Updates
iPad
~/Library/iTunes/iPad Software Updates
iPod touch
~/Library/iTunes/iPod Software Updates
Note: The tilde "~" represents your Home directory.
Windows XP
iPhone
C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPhone Software Updates
iPad
C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPad Software Updates
iPod touch
C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates
Note: To quickly access the Application Data folder, click Start, and then choose Run. Type %appdata% and click OK.
Windows 7 and Vista
iPhone
C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates
iPad
C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPad Software Updates
iPod touch
C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates
Note: To quickly access the AppData folder, click Start, and then in the search bar type %appdata% and press the Return key.

Similar Messages

  • HT201210 once again my iphone not working. i have a usb sign pointing to an itune icon on the screen. this is been on for over 24 hours. tried to restore but keeps coming up with era can anyone help please

    once again my iphone not working. i have a usb sign pointing to an itune icon on the screen. this is been on for over 24 hours. tried to restore but keeps coming up with era can anyone help please

    What is the error that is occurring?  We are not mind readers.

  • TS3694 what is error 3194 when trying to restore iphone 4s? i can not turn the phone on and i can not restore it either.

    Hi, i need help with my iphone 4S, it will not turn on, it has the apple id when it is charging, i have tried connecting it to the computer to complete restore. However it keeps coming up with error 3194, I can not see what this message refers to........ can any one help??? is it fixable????? thanks

    Hello there, FRBETS.
    It seems that in all the list of errors on the Knowledge Base you were referred to us from, you may have missed your error and help to resolve:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Specifically this applies to your error:
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • HT201210 what is error (1618) when trying to restore an iphone 5

    what is error (1618) when trying to restore an iphone 5???

    Try uninstalling iTunes, restart your computer and re-install iTunes.

  • HT1414 I have bought a 3gs on ebay but it still has the password. I have tried to restore but keep getting a 3914 error on restore. Can anybody help?

    I have bought a 3gs on ebay but it still has the password. I have tried to restore but keep getting a 3914 error on restore. Can anybody help?

    See the error descriptions fro error 3914 here: http://support.apple.com/kb/ts3694
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.
    Errors 3000-3999 (3004, 3013, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    Test restoring while connected to a known-good network.
    Error 3194: You may not have the latest version of iTunes installed Update to the latest version of iTunes. If the issue persists, follow the steps above in "Unable to contact the iOS software update server gs.apple.com".

  • I have plugged my iphone 5s into windows computer, the computer picks up that its there and starts charging but keeps coming up with error message when i try connect to itunes... HELP!!!

    I have plugged my iphone 5s into windows computer, the computer picks up that its there and starts charging but keeps coming up with error message when i try connect to itunes... HELP!!!

    What does the error message say? (Precise text, please.)

  • TS3694 i am getting error :1621 while trying to restore it. any one know wat this is error about?

    i am getting error :1621 while trying to restore iphone 3gs it. any one know wat this is error about?

    1621: Are you thinking of a different error? Or is the iTunes screen definitely saying 1621?

  • I have an ipad 2, 16GB 3G WiFi, black screen, will not reset, restore or turn-on, keeps prompting error 1600 when trying to restore, but when other ipad 2 plugged in itunes works fine. Any idea's on how to resolve?

    I have an ipad 2, 16GB 3G WiFi, worked perfectly, but now black screen, will not reset, restore or turn-on, keeps prompting error 1600 when trying to restore from recovery mode, but when other ipad 2 plugged in itunes works fine. Any idea's on how to resolve?
    I have tried multiple laptops with both units, re-installed Itunes, same error message on one of the units but ok on the other. Thinking I have a defective Ipad 2, any ideas on what to do is greatly appreciated.

    Tried Google?  iPad error 1600

  • Had my iphone 4 stolen and now have iphone 3g but it wont restore and keeps coming up with error 1015! My laptop has the latest updated version of Itunes? Please help

    I had my iphone 4 stolen and have been lent an iphone 3G, I have tried to restore the phone but its coming up with error 1015 and wont restore. I have the current Itunes software on my computer and there are no further updates to be done.  Please help

    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.  Very rarely this error is caused by a hardware issue and requires service.
    From here > iOS: Resolving update and restore alert messages

  • TS3694 Ipad keeps saying conect to itunes, on computer after doing that its says requires restore so done that but keeps coming up with unknow error ??

    updated to iso 7 on my ipad then it asked to connet to itunes done that then it asked to restore ipad done that but it keeps coming up with error code and wont restore or restart now ?/
    Thanks Scott

    If you get an error that says can't backup, try moving the existing backup file to a safe location and thry again. again. You can find the location of the backup file here:
    iPhone and iPod touch: About backups

  • My ipad keeps showing the apple logo and nothing else and it wont restore it keeps coming up with error 19

    I have an iPad 2nd generation and all it does is show the apple logo continuously and  nothing else. I cannot get into the iPad and I have tried to restore it numerous times but it comes up with error 19 or error 14. Or it restores but after it has it just comes back up with the apple logo once again and nothing changes or it flashes a few times. does anyone know how to fix this?
    Cheers Meg

    You need to put your iPad into Recovery Mode. Follow the instructions in this Apple support document very carefully. It might take several attempts to get it to work.
    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

  • HT201210 need to restore my ipad 2 but keeps coming up with error 16???

    updated my ipad to iso7 since doing so it comes up telling me to connect to itunes by my laptop. once connected it says restore and update which i do but gets so far then stop and says error code 16.... can anybody help me resolve this issue?? many thanks speno

    Hello there, spenosbaby.
    The following Knowledge Base article offers up steps for restoring your iOS device:
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Please help, I am trying to download itunes onto my windows 7 32bit desktop, but keeps coming up with error message:This installation package could not be opened. Verify that the package exists. Any ideas on what im doing wrong

    Please help
    I am trying to download itunes on windows 7 32 bit, everytime I go to open download it comes up with a green screen then a error message.
    This installation package could not be opened. Verify that the package exist.
    Please help Me

    Hi gump68,
    Thanks for visiting Apple Support Communities.
    You may find the steps in this article helpful if iTunes is not installing on your PC:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    All the best,
    Jeremy

  • TS3694 I get error-1 when trying to restore iPad 4. Anyone please... i have tried the support pages

    someone please help me resolve error -1 on iPad 4, tried the support guidlines in vain

    The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar
    Also see:
    -1 error
    -1 error too

  • HT1414 what is error -3 when trying to restore iphone

    I Get an unknown error -3 when I try to restore my iPhone does anyone have anyideas helpppp please...

    iPhone Error 3:  http://lmgtfy.com/?q=iphone+error+3

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