TS3694 What is proceedure when gifted iTune song will not open and "unknown error code 1004" appea

I send songs as gifts to friend and the box appears-
How should they proceed to retrieve the song please?
Thx.

Hello yukgmn,
To troubleshoot the error 0x80090318 in the iTunes Store, please follow the steps in the article linked to below.
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
Thanks for using the Apple Support Communities!
Cheers,
Alex H.

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