TS3694 What is Unknown error 6 when updating iOS?

There is no information about "Unknown error 6" when trying to update to iOS 6.0.1  Any help would be appreciated.

Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.

Similar Messages

  • TS3694 what is 1015 error when updating an iPhone?

    what does error 1015 means? I'm updating my iphone when this error came up. please help. thanks

    here you go:  http://lmgtfy.com/?q=iphone+error+1015

  • "Unknown error" when updating an iPhone 4 from 5.1 to 5.1.1 and "This device isn't eligible for the requested build" when restoring

    OTA update says there have been an error updating. When I try to update or restore to 6.0b4 (iPhone3,1_6.0_10A5376e_Restore.ipsw) - the device is registered in iOS Provisioning Portal - I still get the same errors. What am I doing wrong?

    "Unknown error 14"

  • TS3694 what is unknown error 3194

    Whilst trying to restore my 3GS the message 'unknown error 3194 occurred'. What does this mean?

    It sounds like security software may be interferring.  I would try to disable or uninstall any 3rd party security software installed.
    http://support.apple.com/kb/TS3694#error3194
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • Unknown error when updating iphone

    I just tried installing the 7.0.3 update for my iPhone 4 and it came back with an unknown error message. Does this mean I have lost all of my pictures that I hadn't downloaded yet? I just synced my phone before I updated. It has some irreplaceable pictures I took of my kids.
    Thanks.

    Here:
    The folder where your backup data are stored varies depending on the computer's operating system. Make sure the backup folder is included in your periodic data-backup routine.
    iTunes places the backup files in the following places:
    Mac: ~/Library/Application Support/MobileSync/Backup/
    Note: The "~" represents your Home folder. If you don't see Library in your home folder, Option-click the Go menu.
    Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
    Note: To quickly access the Application Data folder, click Start, and choose Run. Type %appdata% and click OK.
    Windows Vista, Windows 7, and Windows 8: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
    Note: To quickly access the AppData folder, click Start. In the search bar, type %appdata% and press theReturn key.
    If you find the photos, then restore.
    Or, go to iTunes>iTunes Preferences (drop down menu)>Backup> and check to see if the backup is the most recent one. If there is no back up, then the photos might be gone if they are also not on your computer from any other methods.

  • Keep on getting unknown error when updating ipod

    I keep on getting unknown error (-4) whenever i try to update songs and podcasts into my ipod video and it won't update anything at all!

    I know it does not deal with the same error number, but try this article. Also, make sure your iTunes and iPod software are up-to-date (see here for iTunes and here for iPod).

  • TS3694 What is unknown error 3 on iPhone 4S?

    Im tring to restore an iPhone 4s and I keep getting ERROR 3. Does anyone have an idea of what is causing this?

    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
    Error 1015 might happen after making unauthorized modifications to iOS, also called "jailbreaking."

  • Network error when updating ios 4 to ios 7 on ipad 2 through itunes.

    I tried using two different computers in two different houses. However both houses have same ISP.
    I have tried restore and then update again.

    Error 2
    ASR does not exist on ramdisk or is corrupt/not signed.
    you might be downloading the wrong version of iOS 7.0 or downloaded file might be corrupted , try to download again the correct and complete file and retry restoring manually ...
    while in itunes press shift and restore button you will be asked to provide the iOS which you wan to update select and see if this works for you.

  • Getting Unknown error when updating apps

    Has anyone seen this when trying to update apps on iPad 1?

    Sign out of your account, restart the iPad and then sign in again.
    Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Go back to Settings>iTunes & App Store>Sign in and then try to update again.
    NOTE - in iOS 5 go to Settings>Store>Tap your ID and sign out.

  • Ipod has unknown eror when updating ios

    After comferming with apple or while doing the a unkown eror comes up i have reset all the things on a ipod without deleting the media what should i do i need help fast
    thank you

    Try to put the iPod into Disk Mode if it fails to appear on the desktop
    http://docs.info.apple.com/article.html?artnum=93651
    and then do a restore with it ...

  • Hi, my iphone 5 encountered an unknown error while updating to iOS 7 via itunes and is now stuck in recovery mode and prompts me to restore the phone when I connect it to itunes but then I would lose all my data. Any suggestions please?

    Hi, my iphone 5 encountered an unknown error while updating to iOS 7 via itunes and is now stuck in recovery mode and prompts me to restore the phone when I connect it to itunes but then I would lose all my data. I DO NOT have any back ups on itunes. Is there anyway to get out of recovery mode without restoring or recover data after a restore?
    Or any other suggestions please? Thanks

    As pdroth said, you should have gotten a backup made when you started the update of iOS. If you cannot find a backup, and the phone is in recovery mode, there are no futher suggestions to make. To get the phone working again you have to restore. You cannot force a backup at this time since it is already in recovery mode. It will not allow anything else but a restore at this point.

  • HT201210 Keep getting error 9006 when updating iOS system for iPOD and iPHONE and not sure what to do, any solutions

    Keep getting error 9006 when updating iOS system for iPOD and iPHONE and not sure what to do, any solutions?

    Errors related to third-party security software
    Error 2, 4 (or -4), 6, 1000, and 9006
    Follow the steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. An incorrectly set default packet size can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    Verify that access to ports 80 and 443 are allowed on your network.
    Verify that communication to albert.apple.com or phobos.apple.com isn't blocked by a firewall or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under "Advanced steps > Rename, move, or delete the iOS software file (.ipsw)" below for file locations.
    Restore your device while connected to a different network.
    Restore using a different computer.
    Errors related to downgrading iOS

  • HT201210 what is unknown error(1) !!! it appears every time i tried to update and install iphone soft ware!!! Further, that error appears once the firmware installation is in process !!!

    what is unknown error(1) !!! it appears every time i tried to update and install iphone soft ware!!! Further, that error appears once the firmware installation is in process !!!

    Usually occurs on devices that have either been jailbroken or attempts have been made to downgrade the iOS.  You can try putting it in DFU mode to restore but you may not be able to fix it.  If you phone has been jailbroken we can't support you in these forums as it is against the terms of use.

  • "unknown error" when I try to update my ipad

    I get an "unknown error" when I try to update my ipad... no problem signing on at the website from a desktop, but can't update any programs or purchase any new ones in the apple store.

    Go to Settings>Store >Apple ID, tap your ID and sign out. Then reboot the iPad, Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    Then go back to Settings>Store>Sign in and sign in again and see if the apps will update.

  • Why is my iphone saying "unknown error" when I try to download or update an app?

    Why is my iphone saying "unknown error" when I try to download or update an app?

    For answers, look to the right in the "More Like This" box.  You'll find your issue has already been addressed.

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