TS3694 When I try to download an app I get "an unknown error has occurred"

An unknown error has occurred.

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.

Similar Messages

  • Trying to download Maverick, and keep getting "an unknown error has occurred'

    Trying to install maverick, keep getting 'an unknown error has occured' message when I try to login to my apple account

    Just saw the post from makras.
    There are always a few problems with a new OS. Apple can't police every maker of crapware that's on the planet.
    If you have a WD external drive, I would transfer (not clone) the files from it to another non-WD external drive that doesn't have crapware on it, and then erase the WD drive, and then never ever again buy a WD drive.
    You will find many posts on the Apple Discussions from disgruntled narcissists (a few borderlines too) who blame Mavericks for their computer problems.
    Mavericks is excellent (at least for me).
    Every new OS has some incompatibilities with older software. That's why if someone is an early adopter, they should understand this, and if they have a low tolerance for frustration, or are uncomfortable with basic mac maintenance and troubleshooting, they should not be an early adopter.
    Seems like the vast majority of problems that people complain about on the forums are related to crapware they have acquired on their computers from previous installations and promiscuous downloading habits.

  • When i try to purchase an app i get an 'unknown error' message.  How can I get this corrected.  i can't purchase anything or update any of my apps

    get an unknown error message when i try to make purchases with my apple ID.  How can I fix this?

    Try resetting your iPad and see if that fixes this situation for you.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • I cant download from appstore. I made my apple Id but when I try to download from app store it says this id has not yet been used in itunes. what should I do?

    I cant download from appstore. I made my apple Id but when I try to download from app store it says this id has not yet been used in itunes. what should I do?

    Follow the on screen instructions to set up an iTunes account using your Apple ID.

  • HT1977 When I try and download an app, I get a message "MZCommerce.CreditBalanceMismatch.Mobile_message". This is even for free apps, and I do have plenty of credit. Can anyone help please?

    When I try and download an app, I get a message "MZCommerce.CreditBalanceMismatch.Mobile_message". This is even for free apps, and I do have plenty of credit. Can anyone help please?

    With a standard account you need a valid payment method even for free apps.
    From the message it sound like there is something wrong with your account or some of the information you entered in the account is not correct.. Verify that the information is correct and then if still problem contact iTunes.
    Contact iTunes

  • After a trip to Brazil, the App Store apparently thinks my iPad 2 is still there. When I try to download an app, I get a message that I can't get that app from the Brazilian store and have to switch to the U.S. store. The general settings are correct.

    After a trip to Brazil, the App Store apparently thinks my iPad 2 is still there. When I try to download an app, I get a message that I can't get that app from the Brazilian store and have to switch to the U.S. store. The general settings are correct. I apparently need to switch locations manually, specifically for the App Store. Help?

    Open the App Store app, go to the Featured pane, swipe to the bottom, tap your Apple ID and sign out. Tap again and sign back in. The App Store will automatically change to the store from which your account is authorized to make purchases.

  • When i try to download an app, i get a message that says my applied has been disabled

    when i try to download an app, i get a message that says my applied has been disabled, what can i do, i already reset my password??

    Use this link to reset your Password (after answering some security questions)
    https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa/iforgot?language=N Z-EN&app_id=93&s=523-523

  • HT1414 I used to have 'sky at night' app but it got deleted in error, now when I try to download the app I get 'this app is incompatible with this phone' ' this app requires a gyroscope'...why ? whats changed ? how do I resolve the issue ?  thanks CB

    I used to have 'sky at night' app but it got deleted in error, now when I try to download the app I get 'this app is incompatible with this phone' ' this app requires a gyroscope'...why ? whats changed ? how do I resolve the issue ?  thanks CB

    I used to have 'sky at night' app but it got deleted in error, now when I try to download the app I get 'this app is incompatible with this phone' ' this app requires a gyroscope'...why ? whats changed ? how do I resolve the issue ?  thanks CB

  • When i try and download an app i get an error message saying 'error 1004 please try again later' what is this, and what shall i do?

    When i try and download an app i get an error message saying 'error 1004 please try again later' what is this, and what shall i do?

    That's what I found about error 1004 in this article: http://support.apple.com/kb/TS1275
    Error 1004 and 1013: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to default on Windows. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • I am getting "an unknown error has occurred" when trying to download any free apps from my brand new 4GS iPhone

    I am getting "an unknown error has occurred" when trying to download any free apps from my brand new 4S iPhone.
    Please Help!!

    I had the exact same problem.  Worked fine for a couple days then suddenly getting this error.  I fixed it, however. 
    Do this:
    Open the App Store app on your phone.
    Go to the "Featured" section.
    Scroll to the very bottom of the page and click on your Apple ID.
    Screen pops up. Choose "Sign out".
    Scroll to the bottom of the "Featured" section again.
    Sign back in.
    Try your download again.
    This worked for me.  Good luck!

  • After I tried to update my ipod to iOS 5, my ipod screen turned to the screen of the cherger cord pointing to the iTunes symbol. when I try to restore it, it says that the 3014 error has occured. I went to check for support on iTunes  and i did download t

    After I tried to update my iPod 4 to iOS 5, my screen turned to the USB cord pointing to the iTunes symbol. When I try to restore it, it says that the 3014 error has occured. I went to check for support on iTunes and I did download the latest version of iTunes (11.1.1). I tried to restore it again and the same error occured. I dont understand half of the instructions for the resolution of the 3014 error code so I did the instructions that I understood and nothing has changed. Please tell me how I can fix it.

    Just what do you not understand?
    Did you try:
    Try to restore from another known-good computer and network.
    Error 3014
    This error occurs when iTunes can't reach gs.apple.com in a timely fashion. Follow the steps below to contact the iOS software update server gs.apple.com.
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.
    The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • I cannot log in to the apps store.  When I try to log in I get "An unknown error has occurred."

    I cannot log in to the apps store.  When I try to log in I get, "An unknown error has occurred."

    So this is on your iPhone 5?

  • I have the iphone 5 and when I try and get new apps it says an unknown error has occurred.  The password is correct

    I have the iphone 5 and when i try and get new apps it says an unknown error has occured.  The password is correct.  A couple of times i have seen a little glitch in small lines of pixels across the screen.  Started happening about the same time.....????

    Did you read my response in your first post? Look here.
    https://discussions.apple.com/thread/4912178

  • Getting "an unknown error has occurred" when trying to update apps or download books

    I keep getting "an unknown error has occurred" when trying to update apps   Also get same message trying to purchase an iBook

    Same here.
    I did restart the iPad which had no effect. Adding an app through iTunes still worked this morning.

  • Why im i getting "an unknown error has occurred" message when i sign into the app store

    Im getting "an unknown error has occurred" message when i sign into the app store. I don't have a problem signing into anything else. What could the problem be?

    Were you able to find a solution to this issue? I am also getting the 'an error has occurred' message when trying to download or update any apps on my iPhone. Restarted, updated, re-booted, etc etc, nothing has worked.

Maybe you are looking for

  • How do I delete/hide songs from iTunes Match? (More info inside)

    How do I delete/hide songs from iTunes Match? When I mark them, and delete them (and yes, I mark the box where it says delete from the cloud as well), they just reappear once I sync with itunes match again. (the symbol available for download appears)

  • Battery doesn't finish

    i reported a problem earlier in a previous post about my defective battery, as i said, it used to drain by itself after shutting down, and it only lasts maybe 45mins max. Well, the problem now is the battery doesn't seem to finish, i've been using it

  • Error Message -2093

    I accidentally removed my Quicktime from my Add/Remove Programs on my Control Panel. I have tried to download it again and it says "QuickTime failed to intialize. Error # -2093. Please make sure QuickTime is properly installed on this computer." Then

  • Cant get into bios after P965 NEO MB change..pls help

    hi all, i just changed to the MSI P965 NEO, when i power up, all i get is the MSI start up utility asking me to press either "tab" or " del" , i pressed but nothing happens.. Can someone please help me out?..thanks

  • Bug: Prompt on Union Report

    Hi I am using siebel analytics. there seems to be a bug with the dashboard prompt. I have YEAR and MONTHS_BETWEEN prompt, it works with individual report but when used with union report it doesnt work as required. Is this a documented bug or am I goi