TS3694 when restoring my iphone i get an error code of 1015 , why is this and how do i restore my phone as now its stuck in recovery mode ?
when restoring my iphone i get an error code of 1015 , why is this and how do i restore my phone as now its stuck in recovery mode ?
Errors related to downgrading iOS
The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version is not supported.
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
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The following articles can help get iTunes back to burning.
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Errors related to third-party security software
Error 2, 4 (or -4), 6, 40, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
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hello i got problem. iphone doesnt restore even using itunes.its stuck in recovery mode and i cannt do anything with it.error 1015 is there any way to reinstall software even if itunes cannot deal with it ?
Usually this error occurs when trying to downgrade the iOS or in a previously jailbroken phone. In this case, you cannot get help here. The internet and Google are your best friends.
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Hello Rick,
Thank you for using Apple Support Communities.
There are a couple of things that could be affecting your ability to connect to the iTunes Store. Take a look at the section on Troubleshooting issues on an iPhone, iPad or iPod touch in the following article:
Can't connect to the iTunes Store - Apple Support
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Jeff D. -
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