TS3694 white screen continues to stay on after reset and after pressing and hold BOTH buttons (top left and mid bottom front screen bottom button)...in restoring on itunes error message "2009" shows after trying to connect to itunes...any help?

error message "2009"  and white screen reset fail...what to do??????????...please dont tell me about pressing the 2 bottons at the same time....did that n it DID NOT work in my case.

Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software.

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