TS3694 why won't my iTunes connect to the iTunes store ? (error code 310)

I have a laptop with windows 7. i uninstalled and reinstalled iTunes 4 times already and I keep getting the same error message that I can't connect to the itunes store (error code 310) and there is nothing on here that helps me. I tried everythimg and it still doesn't work.

Hi, Darron32.
Thank you for visiting Apple Support Communities.
Below, you will find the best troubleshooting articles for issues connecting to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Regards,
Jason H.

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Why won't my iPad connect to the iTunes Store?

I have tried to download both music and movies on my new iPad3 wifi/3g and keep getting the message that it cannot connect to the iTunes Store. I tried creating another apple ID to see if that would help but still having the same issue when trying to buy music or download movies from iTunes store. Can anyone give me any answers to rectify this.?

You may want to reset all settings
Settings>General>Reset>Reset All Settings
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Why won't my iPad connect to the iTunes Store? Internet is fine - able to search web.

My iPad will not connect to the iTunes server. Some of my games quit working. My aps will not update. What would cause this? My music plays and some of my games still work. I can search the internet and browse to my hearts content.

You may want to reset all settings
Settings>General>Reset>Reset All Settings
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Hi there,
There is likely something wrong with your network connection. I have posted a link below, with some steps which I reccomend you take.
iOS: Network Troubleshooting
Any other questions, just ask,
Nathan

Why won't iTunes connect to the iTunes store?

My iTunes software won't connect with the online store. When I click 'Help' from iTunes sw it says I'm not connected to the internet. How to correct?

Dave,
Just got back into town. Obliged for your help. Here is what diagnostics said:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 560
iTunes 10.5.1.42
QuickTime not available
FairPlay 1.13.36
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0014B2D4033CBBC0
Current user is not an administrator.
The current local date and time is 2011-11-28 16:06:48.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) G45/G43 Express Chipset
Intel Corporation, Intel(R) G45/G43 Express Chipset
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {F0D8E208-9CF1-4678-B24A-51FBBA85B85B}
Description:    Realtek PCIe GBE Family Controller
IP Address:    192.168.1.100
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.1.1
DHCP Enabled:    Yes
DHCP Server:    192.168.1.1
Lease Obtained:    Mon Nov 28 15:58:32 2011
Lease Expires:    Tue Nov 29 15:58:32 2011
DNS Servers:    209.18.47.61
        209.18.47.62
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
SSL 3.0 Support:    Enabled
TLS 1.0 Support:    Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-28 16:00:27.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
D: TSSTcorp DVD+-RW TS-H653G, Rev DW10
Audio CD in drive.
Found 12 songs on CD, playing time 51:11 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:24:66
Track 3, start time 08:05:65
Track 4, start time 12:09:33
Track 5, start time 15:20:72
Track 6, start time 19:49:63
Track 7, start time 24:49:18
Track 8, start time 27:57:57
Track 9, start time 32:50:42
Track 10, start time 39:10:24
Track 11, start time 43:21:01
Track 12, start time 47:49:39
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are:   4 8 16 24 32 40 48.
The drive CDRW speeds are:   4.
The drive DVDR speeds are:   4.
The drive DVDRW speeds are:   4.
**** Device Connectivity Tests ****
iPodService 10.5.1.42 (x64) is currently running.
iTunesHelper 10.5.1.42 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH10 Family USB Universal Host Controller - 3A34. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A35. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A36. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A37. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A38. Device is working properly.
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A. Device is working properly.
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod shuffle (2nd Generation) running firmware version 1.0.4
Serial Number:    4H750VLTYX6
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

Just upgraded my itunes & now it won't let me connect to the itunes store

this has happened to me before, the last time I upgraded.
I think it had something to do with my quicktime programs.
i'm not sure.
any assistance would be lovely.
Windows XP

Can't connect to the iTunes Store
What happens when you try to delete apps?
You can't delete the apps that came with the iOS

Apple ID won't let me connect to the iTunes Store

When i try signing in with my Apple ID to the iTunes Store, the iTunes Store becomes temporarily unavailable. My old Apple ID works but my new one wont allow me to sign in. Any Suggestions?

Hello, TonyanAsia.
Thank you for visiting Apple Support Communities.
Here are the steps that I would recommend going through when experiencing this issue.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jason H.

"iTunes could not connect to the Music Store" Error Message

Hello all,
I finally got my script running correctly and I can see the front page of my iTunesU site(Yay!). But I am getting an irritating error message, and what is unusual are the circumstances under which I see the error message and the circumstances under which I do NOT see the error message. Allow me to elaborate.
Scenario #1
I have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as the "Music Store" page on iTunes gives way to the front page of my iTunesU site. Perfection! This is the behavior I want!
Scenario #2
I DO NOT have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as iTunes begins to open and then spits out this error message:
"iTunes could not connect to the Music Store. An unknown error occurred. Make sure your network connection is active and try again."
There is also an error number attached to the error message but it changes from time to time with no explanation. Here is the strange part. If I just hit "OK" on the error message my iTunesU site opens fine.
I've tried this on my home and work computers and a friend's computer and the behavior is the same. Moreover I surfed over to the Stanford iTunesU login page: http://itunes.stanford.edu/ and I get the same behavior(which pretty much rules out in my mind that it is a problem with my script).
I guess it isn't a huge deal. Worse comes to worse we can tell the students and faculty, if you see an error message from iTunes just hit "OK". But I'm rolling out this slick new iTunesU site and this error message is like a scratch in the paint job. Plus my boss is looking over my shoulder like "what's that error?" and it is starting to detract from the computer whiz kid image I've worked so hard to cultivate
My possible suspects are:
iTunes - (Went over to the iTunes discussion board and a lot of people report similar error messages when trying to get into the Music Store but I couldn't find anyone who said hitting "OK" made it possible to proceed)
My script -(seems unlikely since Stanford has the same problem)
The configuration on the computers I've tested it on - (But I've tested it on three different computers!)
iTunesU - If this is the problem I'm hoping you people can help me.
So has anyone else experienced this?
Try to login into your iTunesU page with and without iTunes already open. See any error messages or weird behavior?
Try the same thing on Stanford's site: http://itunes.stanford.edu/
If you can repeat my result then post it here so Apple will know this is an issue. If you can't repeat my result then post it here so that I might know I need to look elsewhere for the problem.
Thank you for your kind attention.

I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
"iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
Ken Newquist
Lafayette College

Why won't my iphone connect to my itunes when it is plugged in

I have tried multiple times to plug my iPhone 4s into my computer and the device is not showing on my itunes, I have updated all new software on my computer and phone and I am still not having any luck.

you need to unstall the iTunes program, then uninstall Quick Time, and then reinstall them.

Why won't my ipad connect to the wifi after I updated it to ios 7.1.2

Never have I ever been so upset at an electronic device
If I had know my iPad would cause such distress after this update I wouldn't have attempted it.
Because of this bloody update a plethora of problems have appeared and I have no clue how to fix it.
Firstly at around 4 this morning the wifi connection was spotty so I had to keep on reconnecting, but that was fixed by getting closer to the router. I thought "problem solved no biggie right?" WRONG! I left my house and came back expecting the wifi to connect again, but that was a fail.
SOOOOO I figured I needed to forget the network and log back in. That didnt work. I should not have done that. I should not have done that.
I got the *Unable to join the network. Dismiss* crap over and over and over again!
So now I figured I'd look up some help! Why not give it a go! So i got that whole (general- reset- reset network) with or without turning on airplane mode bs. Didnt work. Trust me I tried both.Twice.
Since that didnt work I figured a reboot would. No. I turned my iPad off so many times I probably gave the poor thing whiplash
Now this has been going on all day and I finally gave in an hour ago and decided if I restore it to the ios 7.1.1 it'll work again.
Well it must be my freakin birthday cause guess what? You have to turn off your icloud's "find my ipad"to restore and to do that you need a........ wait for it................. internet connection!!!! Brilliant. Just. Brilliant. -_-
Do you FEEL my struggle yet????
all my problems...... they all lead to that dang wifi connection. Fml.
Any of you magical smarty pants have any help for this poor unfortunate soul.
it would be much appreciated.
Amnesty

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at
http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.hmL
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Signal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Why won't my devices connect to the new WiFi airport?

New Wireless network has been set up via AirPort Extreme. no problem with linksys system with connections.. why won't my devices now connect wirelessly?

Well, is the iMac also seeing the internet?
Power-cycle both the router and your modem.

Why won't my iPad connect to the wifi when my iPhone is right next to it, and my phone gets perfect wifi connection?

I am currently having a problem with my iPad 2. It won't connect to my home wifi as well as my iPhone 4s. I have them both sitting right next to me and my phone has perfect wifi connection while my ipad can't even find the wifi. I've been having this problem for a while now. I've resetted it numerous times, had it looked at at the Apple store, and much more to try to fix this problem. I don't know what to do. Thanks for your time.

Hi there Flesch,
You may find the troubleshooting steps in the article below helpful.
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
-Griff W.

TS3694 why won't my iTunes connect to the iTunes store ? (error code 310)

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