TS3716 i cant sync with my i-tunes anymore...!!! it comes up i tunes requires a newer version of Apple mobile device support. can anyone help :(

i cant sync with my i-tunes anymore...!!! it comes up i tunes requires a newer version of Apple mobile device support. can anyone help

Hi Markynewman,
If you're unable to sync with iTunes any more and the error states you need a newer version of Apple Mobile Device Support, I would check out this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
The first section has you troubleshoot your device, which is always a good idea but you might be able to skip since the error mentions Apple Mobile Device Support as the culprit.  The second section is for troubleshooting iTunes and Apple Mobile Device Support.
Cheers,
- Ari

Similar Messages

  • Uninstall msg - receiving msg when I attach iPhone to computer, with iTunes open. "iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support

    I don't know how to uninstall, then reinstall. Is this to be done on my computer or my phone? seems strange that there isn't just an update.  If I "uninstall", does this lose what I have in iTunes? (I assume not, but have to ask.) This iTunes account is shared by three people in my household. Do they have to do something too?   If you can help, please let me know. Thanks.
    Marianne

    Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
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    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
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    Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
    (If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
    Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
    If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

  • When I connect my iPod touch it tells me that I need a new version of Apple Mobile Device Support and to uninstall iTunes and then re-install it, I've done that twice with the newest version of iTunes and it still doesn't work?

    When I connect my iPod touch it tells me that I need a new version of Apple Mobile Device Support and to uninstall iTunes and then re-install it, I've done that twice with the newest version of iTunes and it still doesn't work?

    Try:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • ITunes wont sync devices,says I need newer version of Apple Mobile Device Support what does that mean?

    I have the newest version of iTunes and when I sync it with my iPhone 4s with iOS7 or my 4th generation iPod touch is comes up with a pop up that says I need to uninstall the Apple Mobile Device Support and iTunes and get newer versions of both. However, I cant find Apple Mobile Device Support anywhere. Help would be greatly appreciated!! - Thanks

    Thank you both. I suppose I should have prefaced my question with the concern that I've read a number of other posts from people who have had a similar issue and when they tried to follow the directions, they ran into a multitude of other problems. As you might imagine, I'm hoping to avoid the creation of new problems as I try to solve this one. Thanks again.

  • IPod Nano 6g not syncing - Apple Mobile Device Support can't install

    i recently got iTunes working again on my computer. my grandfather wanted me to sync his old iPod Nano, so i did that and it worked fine. i then tried to sync my own iPod Nano 6g, and it gave me the error:
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    i tried reconnecting the iPod, of course, and then tried reinstalling iTunes, but the same error kept coming up. if i closed iTunes, then connected the iPod, i could find it in My Computer, but after opening iTunes it would give me the error and eject itself. i then tried all the stuff outlined here:
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    but that didn't help. i tried plugging the iPod into the USB ports at the back of the computer, but nope.
    i soon discovered that Apple Mobile Device Support wasn't running or installed on the computer, and that that may be the source of the problem. however, i looked in my C:\Program Files\Common Files\Apple folder and there was a Apple Mobile Device folder. it didn't appear complete, though, as there wasn't the 'bin' folder needed to run AMDS properly. i renamed this Apple Mobile Device folder, adding an 'OLD' at the end, so as to not interrupt any times i would try to install AMDS in this folder properly.
    i first tried a simple complete uninstall then reinstall of iTunes, but i noticed during the install that when the installer got to the stage of installing Apple Mobile Device Support, it would stop and then say 'rolling back action' and the loading bar would move backwards, before installing the rest of iTunes as normal. hence, AMDS was still uninstalled and my iPod still wasn't being recognized by iTunes.
    i tried extracting the iTunesSetup.exe file, and then running the AppleMobileDeviceSupport.msi file separately, but it would give me the same rolling back action thing and it would end in 'installation interrupted, system was not modified, please try again later'. tried disabling my anti-virus then installing iTunes, then disabling my anti-virus and running the AppleMobileDeviceSupport.msi separately but nothing was different.
    please help. why is Apple Mobile Device Support not installing? and is this actually the reason why my iPod is not syncing with iTunes? any insight would be appreciated. thanks.

    i first tried a simple complete uninstall then reinstall of iTunes, but i noticed during the install that when the installer got to the stage of installing Apple Mobile Device Support, it would stop and then say 'rolling back action' and the loading bar would move backwards, before installing the rest of iTunes as normal. hence, AMDS was still uninstalled and my iPod still wasn't being recognized by iTunes.
    On rare occasions on Windows XP systems, I've seen that effect produced when there are old files/folders for the netaapl.sys and usbaapl.sys drivers stuck down in your Windows Operating system folders. If that's afoot, the following (somewhat involved) procedure may be of some assistance:
    http://discussions.apple.com/thread.jspa?messageID=11493765&#11493765

  • Why do my Ipod Touch cannot sync with my Itouch? Itunes pops a window saying "This iPod cannot be used because Apple Mobile Device service is not started"

    Help please. i am having trouble. i have not changed any setting of my Ipod Touch neither my Itunes, that's why i wonder why this prompt came out and i cannot sync my ipod because i want my downloaded apps (from appstore) be synchronized to my Itouch. thanks for help....

    Did you try to restart AMDS again?
    iPhone and iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

  • Apple Mobile Device Support Problem 7.7 with XP - PLEASE HELP!

    Very frustrating problem...
    I get the following message:
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    "A later version of Apple Mobile Device Support is already installed. Installation of this version cannot continue."
    Go into your Add/Remove programs control panel, and uninstall "Apple Mobile Device Support".
    If you were able to uninstall Apple Mobile Device Support, restart the PC and try another iTunes install.
    If Add/Remove won't let you uninstall Apple Mobile Device Support, or there no entries the for Apple Mobile Device Support there, or even after apparently successfully uninstalling AMDS, an iTunes install still won't go through (throwing the same message at you), download and install the Windows Installer CleanUp utility:
    Description of the Windows Installer CleanUp Utility
    Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any entries called "Apple Mobile Device Support" in the list of programs in CleanUp, select those entries, and click “remove”.
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    Does an itunes install go through properly after that?

  • TS3704 Trying to delete I Tunes because of missing MSVCR80.dll followed instructions from Apple to delete - Apple Mobile Device support keeps coming up its being used I have gone to program files deleted what I can from folder but left with 3 files

    I have been getting the MSVCR80.dll missing message.
    Been on the Apple site and following instruction.
    Going down the list has instructed I have Deleted I Tunes.
    Deleted Apple Software Update
    But when I try to delete Apple Mobile device it wouldn't delete so went into program files has the instructions say by going to Program Files\common Files\Apple\Apple Mobile Device Support Folder.
    It still wouldn't delete saying it was being used. 
    I opened the file and highlighted all the folders and pressed delete, most of them have disapeared into my recycle bin but the folder still holds AppleMobileService, AppleMobileDeviceService_main.dll and MobileDevice.dll. 
    Message when I right click the first file is AppleMobileService I am told this action can't be completed because file is open in Apple Mobile Device. Close and Try again. 
    When I click the next file AppleMobileDeviceService_main dll it says  It comes up with This action cannot be completed and File description Apple Mobile Device Service. Company Apple Inc. File Version 17.323.0.9 Date Created 7/9/2013. Try again...... and finally  MobileDevice.dll come up with same message but file version 710.0.0.4 Date Created 7/9/2013 Size 902KB Both say Try Again but the same thing just recurred.
    I have left my lap top on hoping that I a swift reply.
    I am certainly no computer wizard and simply trying to follow the instructions to get rid of the box which keep coming up everytime I switch the lap top on saying APS Daemon.exe-System Error. The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem.  I had looked at the internet and there appears to be warnings not to click on the button.
    I have had an apdate from Apple for the I Tunes but it wouldn't update. I thought that may have sorted it so whilst I had a few hours I thought I would go through the process that is advised on Apple's website. 
    I hope I have not ruined my computer. I haven't even tried deleting Bonjour or Apple Application Support (I Tunes 9 or later) has these are supposed to come after the step I am on.
    Please HELP!!!!!

    Sorry I missed your post. Anyone else with the same issue should find useful resources at Troubleshooting issues with iTunes for Windows updates.
    tt2

  • After syncing with iTunes, Apple Mobile Device Support uses 83-99% of CPU

    After syncing with iTunes 10.4.0.80, everything becomes very slow on my XP Home PC with 2G RAM.  Apple Mobile Device is reported as using 83-99% of the CPU cycles.  Shutting down and restarting Apple Mobile Device solves the problem and reduces CPU cycles to 0%.  (I have written a small batch program to stop and restart the Apple Mobile Device to achieve this.)  Does anyone have any thoughts about why the Apple Mobile Device process won't release when the sync is finished? 

    i deleted itunes and mobile support and now when i reinstall itunes the mobile support does not come back with it as when it tries to install that it just says rolling back after it is almost done
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    First, go into "My Computer". Go "Tools > Folder Options". Go to the view tab.
    Make sure "Show hidden files and folders" is selected.
    Make sure "Hide extensions for known filetypes" is unchecked.
    Make sure "Hide protected operating system files (Recommended)" is unchecked.
    Click OK.
    Now in "My Computer", open "Local Disk C:" or whichever drive your Operating System is installed on.
    Open the "Windows" folder.
    Open the "system32" folder.
    Open the "DRVSTORE" folder.
    In there look to see if you have either of the following two folders:
    netaapl_(LongStringOfNumbers)
    usbaapl_(LongStringOfNumbers)
    If you find either of them, drag them out onto the desktop. (Don't touch any other files or folders you see in there.)
    Now go back into the "system32" directory.
    Open the "Drivers" directory.
    Look for either of the following two files:
    netaapl.sys
    usbaapl.sys
    If you see either of them in there, drag them out onto the desktop. (Again, don't touch any other files or folders you see in there.)
    Now restart the PC. Uninstall iTunes again, and then try reinstalling it again. Does Apple Mobile Device Support install this time?

  • I have a problem with my apple mobile device support file

    Hey guys!
    i'm really having a problem with my apple mobile device..
    whenever i connect my cable to my computer WITHOUT the apple mobile device support file/program..my ITOUCH can sync and it WORKS!
    but ITUNES doesnt sync in with my itouch because ITUNES doesn't work without the apple mobile device support program.. SO...
    i reinstalled my ITUNES
    i reinstalled my mobile device support file/program
    i even  changing it to AUTO (what they said about control panal, program, service, thingy)
    I RESTARTED everything.. i think i did almost everything there is in apple support!
    with NO LUCK! was it able to connect my computer.. UNLESS i take the apple mobile device support program OUT! @.@
    i really need your help guys D:
    P.S i dont have a Virus! i have a really good computer that is stable, so i'm certain i dont have a virus doing this.. but do you happened to know why it's causing this? Also how can i fix it?
    BTW.. IT IS A CODE 52 i don't know what that means..
    PLEASE AND THANKS YOU GUYS~ <3

    All I can suggeset is:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    or
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    Have you looked at the AMDS topic of:
    iOS: Device not recognized in iTunes for Windows
    Do you have han image capture programs linstalled like for a camers or scanner?

  • I have tried to install Creative Cloud but I just get a blank white screen with a black Creative Cloud bar at the top.  There are no options to choose 'Apps' etc.  Can anyone help?

    I have tried to install Creative Cloud but I just get a blank white screen with a black Creative Cloud bar at the top.  There are no options to choose 'Apps' etc.  Can anyone help?

    What happened yesterday may have been caused by the SOPA protest action that was joined by a lot of sites yesterday and such an action won't happen that often.
    * http://en.wikipedia.org/wiki/Wikipedia:SOPA_initiative/Learn_more
    *http://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache

  • Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....

    Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....I hit retry and it came up again. I hit ignore and it prompted me to hit finish so Itunes can open.   I looked thru alot of these posts on here to try and resolve this problem myself but it's not working too well...I downloaded Itunes to my desktop so I can right click it with the program i downloaded called WinRAR. I extracted it and then went into the folder called Itunes64setup. I saw the file called AppleMobileDeviceSupport64 in there so I began to try and download it on it's own. Well that didn't work as I planned and got this error message:
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    Hi Iss9243,
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    You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue.  Hope it helps ....
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Cheers,
    - Judy

  • Apple Mobile Device Support Doesnt Seem To Be Installing With Itunes

    Title says it all really, i have been doing troubleshooting on installing itunes on my computer which is running windows 7 ultimate (64bit) once i got it installed finally and plugged my ipod (touch) in it came up with the message "this ipod cannot be used because the required software is not installed" (i have reinstalled many times) & from previous troubleshooting i figure i should be re-installing mobile device support or something, but it is not located in my add or remove programs, which suggests that for some reason it is not installing with itunes and i desperately want to update my ipod.
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    Huh. Well, might be a bit stumped here. Here's one last thing to try.
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    HKEYLOCALMACHINE\SOFTWARE\Apple Inc.\Apple Mobile Device Support
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    For general advice see Troubleshooting issues with iTunes for Windows updates.
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