TS3771 Older media requires iTunes 32-bit mode but new requires 64-bit mode

So switching to 32-bit mode iTunes works for my older files. But then I have to switch and reopen for my newer files!
Is there a way to solve this without having to keep switching and reopening?

Ah! I found several other people with the same problem in this forum. I followed the suggestion to move iTunes 4 from the "Applications" to the desktop and launch it from there. It worked! I moved it back into the Application folder and its still okay. Thanks! This is a definitely a bug that Apple needs to address quickly.

Similar Messages

Older version of itunes cant delete from pc new version not installed

trying to installed latest version iTunes64 1115.exe but older version cannot be remove from pc
already older version downloaded and try to installed with no sucess.
pl advice

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Older iphone can't connect to store, but newer one can

I cannot connect to the itunes store with my older iphone, but I can with my new one (both from in my house and on the same wireless network

Morning kecarlini,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best of luck,
Mario

ITunes - 32 bit mode - with old video, in Yosemite?

Hi,
I'm considering upgrading to Mac OS X Yosemite from OS X 10.7.5. However, I have read online that Yosemite only supports 64 bit mode applications.
I have a large video library of iTunes content, which I began purchasing about 10 years ago. When I upgraded another Mac I own to 10.8 (from 10.6), I found that I could no longer play some of my iTunes video files. On example is Stargate SG:1. Upon attempting to play this video and others, an error message would appear reporting that "This movie requires QuickTime, which is not supported by this version of iTunes."
The solution to this problem (as described here: iTunes for Mac: Older media files may require iTunes to reopen in 32-bit mode - Apple Support) was to check the info box in iTunes to select operation in 32 bit mode. This solved the issue- I was able to play the old video files.
Now I'm considering upgrading to Yosemite. However-- if this option is no longer available (running iTunes in 32 bit mode) will I still be able to play the older video files in the update version of iTunes and Yosemite?
Thanks

Hello there, macdev3456.
I definitely commend you for looking into the compatibility of Yosemite with the needs of your content before upgrading. It seem you are already familiar with the article that references the way to address playing content that requires 32-bit mode in iTunes 12 and OS X 10.10. These steps are still relevant in all current versions:
iTunes for Mac: Older media files may require iTunes to reopen in 32-bit mode - Apple Support
iTunes 10.4 or later on OS X Lion opens by default in 64-bit mode. However, some older media files in your iTunes library may still rely on QuickTime to play, and QuickTime only runs in 32-bit mode. In order to play media that encounters this issue, you will need to open iTunes in 32-bit mode first:
In iTunes, choose Quit iTunes from the iTunes menu.
From the Finder, choose Applications from the Go menu.
Locate iTunes in the window that opens.
Click the iTunes icon to select it. Then, choose File > Get Info.
Enable the option to "Open in 32-bit mode."
Reopen iTunes.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Have ipod touch vers 4.2.1...using itunes 64-bit vers....error when connecting...Required software not installed...asks me to install 64-bit vers. Done everything possible

I am using an older ipod touch with version 4.2.1 software (newest available). I am using itunes 64-bit version 10.7 (newest). when trying to connect i get this error message...."This ipod cannot be used because the proper software is not installed. Install 64-bit itunes software." As mentioned 64 bit IS installed. Everything was working just fine a couple weeks ago.....no idea what happened! I have run all the troubleshooting guides mentioned by apple....uninstall, reinstall, reset ipod, etc.
No clue what is going on.....any possibility there is a "hidden" file within itunes that is causing this problem?
Thanks in advance to all who help!!
Kevin

Yes...have done this numerous times.....even found some files that normal uninstall does not delete (.itl type).
This really weird because I have several other computers in the house that all work just fine. ALL run Windows 7, ALL have iTunes vers 10.7, ALL sync just fine.

I would like to download an older version of iTunes for a 32-bit operating system, how can I do this?

I would like to download an older version of iTunes for Windows Vista which has a 32-bit operating system. Any suggestions on how I can do this?

Hi JNPhillips1,
Thanks for visiting Apple Support Communities.
Visit the main iTunes download page from your computer, and you should see the 32-bit download "iTunes 11.0.5 for Windows XP, Vista or Windows 7:"
http://www.apple.com/itunes/download/
Best Regards,
Jeremy

My iphone not connected to my computer,it shows the message "this iphone can't be used.because the required software is not installed".but i already installed itunes 64 bit...help me

My iphone not connected to my computer,it shows the message "this iphone can't be used.because the required software is not installed".but i already installed itunes 64 bit...help me

does it show up in explore as a camera ?

Help Installing an older version of iTunes

I recently installed iOS 7 on my iPhone 4s and -- because I was running iTunes 10.6 -- was required to install iTunes 11.1
With iTunes 11.1, I can't access the iTunes Store. Whenever I try, the progress bar gets almost to the end and then iTunes crashes.
So far, I've been unable to diagnose/fix the problem. It works in Windows Safe Mode, but not otherwise. For the things I've tried, see https://discussions.apple.com/message/23143406#23143406
I'd like to try an older version of iTunes, but there are two problems. First, iTunes 10.6 wouldn't permit the upgrade to iOS 7, so I assume that iTunes 10.6 will be incompatible with my iPhone now, and AFAIK, there is no going back in the phone itself. So ... which versions of iTunes work with iOS 7?
Assuming that iTunes 11.0 will be compatible with iOS 7, there's still the problem that my iTunes library is now no longer compatible with iTunes 11.0 -- at least that's what it said after I uninstalled iTunes 11.1 and tried to install iTunes 11.0.
To summarize: 3 Questions
Will iTunes 10.6 work with my iOS 7 iPhone?
Will iTunes 11.0 work with my iOS 7 iPhone?
Assuming the answer to 1 or 2 is yes, what do I have to do to get my iTunes library to be compatible with these older versions of iTunes? If absolutely necessary, I can use a backup from before all this began, but perhaps there's a simpler solution.
Windows 7 Pro x64

SOLVED:
Added
;C:\program files (x86)\common files\apple\apple application support\
to the end of the system Path as explained here: https://discussions.apple.com/thread/5252101?start=0&tstart=0

I just got the Itunes update. So frustrating. I will be trying methods on this forum to save my library and re-install the older version of ITunes. What was Apple thinking when they developed and released this mess?

I just got the Itunes update. So frustrating. I will be trying methods on this forum to save my library and re-install the older version of ITunes. What was Apple thinking when they developed and released this mess?

Apple is more likely to see your comments if you send feedback via:
http://www.apple.com/feedback/itunesapp.html
=Downgrading from iTunes 11 to iTunes 10.7=
You may be able to go back with Time Machine but this may involve restoring other items too (https://discussions.apple.com/message/20441404). Alternatively:
Back up your computer first, in case the unexpected happens.
Quit iTunes.
Get iTunes 10.7 from http://support.apple.com/kb/DL1576 or the direct download link at: http://appldnld.apple.com/iTunes10/041-7195.20120912.d3uzQ/iTunes10.7.dmg
Do a few preparatory steps by making sure all iTunes components are not running and cleaning old files.   See https://discussions.apple.com/message/20475394. Do steps 3 and 4. Steps 6-8 may be also useful but I don't know if they are essential. Some of the other steps are not necessary, duplicate steps listed later in my post or are perhaps even unhelpful in the process.
Replace the iTunes 11 application with iTunes 10.7. Simply dragging the application to the trash may not work. Lion (OSX 10.7) and newer systems have iTunes integrated into the operating system and deleting is a bit more involved. Two ways to do this are:
1. Use the shareware Pacifist utility (http://www.charlessoft.com/) to install iTunes 10.7 including all associated system files. Details at http://forums.macrumors.com/showpost.php?p=16400819&postcount=6
2. Check this reference on how to delete the iTunes application itself:
    Delete iTunes in Mac OS X 10.7 Lion - http://osxdaily.com/2011/09/13/delete-itunes-in-mac-os-x-10-7-lion/
    After deleting the application there may be other files that need downgrading too. See the note about error -42408 at the end of this post. You may want to tuck these away somewhere safe until you have completed the installation of iTunes 10.7. I have not tested this but ideally if newer versions are not found then the installer will put in the old versions. This may include these files in /System/Library/PrivateFrameworks/ which apparently get updated by iTunes 11:
AirTrafficHost.framework
CoreFP.framework
DeviceLink.framework
iTunesAccess.framework
MobileDevice.framework
After doing one of the two procedures above you will have to rescue the most recent old iTunes library from your iTunes > Previous Libraries folder. Rename it "iTunes Library.itl" and replace the existing one in the iTunes folder. A newer version of iTunes irreversibly updates your library file so you have to replace it with the old one or you will get an error message. Note, this will revert your library to the version at the time of the upgrade and you will have to update any changes made since. See:
https://discussions.apple.com/message/20401436 - turingtest2 11/2012 post on rebuilding empty/corrupt library from previous iTunes library file after upgrade/crash.
iTunes: How to re-create your iTunes library and playlists - http://support.apple.com/kb/ht1451
Other issues:
- https://discussions.apple.com/message/20432309 - solution to mobile devices saying they need to be restored after downgrading
- If you encounter error -42408:
iTunes: Advanced iTunes Store troubleshooting - http://support.apple.com/kb/TS3297 > Specific Conditions and Alert Messages: (Mac OS X / Windows) - including specific error codes.
Alternatively, check https://discussions.apple.com/message/20441424 which requires you have a Time Machine backup (though possibly if you remove the newer version of these files old ones may be installed with the iTunes 10.7 installer - untested). A variant of this is at: https://discussions.apple.com/message/20448184
- Persistent "Show in iTunes Store" arrows after downgrade - https://discussions.apple.com/thread/4567064

How to transfer songs from Windows Media to iTunes

I cannot transfer songs from Windows Media into ITunes....Can you help?

Do it for free on a PC running iTunes.
Do it for free on an older Mac capable of running Audion.
Conversion software (mostly commercial):
Switch (free basic version) - http://www.nch.com.au/switch/index.html - I'm not sure if this will do WMA
All2MP3 - http://download.cnet.com/All2MP3/3000-2140_4-190407.html - mixed success with WMA
Flip4mac - need the intermediate payware version which lets you convert. Use with Quicktime player. Flip4Mac - http://dynamic.telestream.net/downloads/download-flip4macwmv.asp?prodid=flip4mac wmv - The free version will let Quicktime play but not convert Windows Media files.
After installation a new Flip4Mac pane will appear in System Preferences. Make sure you set the boxes to ensure that it will play WMV files in Quicktime.
VLC - not really a converter but will do some in the export menu but may be slow and a bit of a learning curve.
Explore online converters where you upload a file in one format and download in another.

Itunes always showing my brand new ipod nano as in recovery mode

I just got a new ipod nano (not the latest model the one thats taller than it is wide - model number A1320). I downloaded itunes for the first time and connected my ipod via USB to my laptop. A popup appears telling me that an ipod in recovery mode has been connected. I restore the ipod to factory settings like it tells me to but when it resarts and pops up in itunes it still says it is in recovery mode.
I plug the ipod into my friends laptop and it works fine (he has an older version of itunes)
The device sync test diagnostic report is:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
TOSHIBA Satellite Pro S300
iTunes 10.1.1.4
QuickTime 7.6.9
FairPlay 1.10.14
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.0.69
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 220838404B238AB6
Current user is an administrator.
The current local date and time is 2011-01-04 12:45:36.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Mobile Intel(R) 4 Series Express Chipset Family
Mobile Intel(R) 4 Series Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
iPodService 10.1.1.4 is currently running.
iTunesHelper 10.1.1.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Device Sync Tests **
No iPod, iPhone or iPad found.

This isn't my thing, but the following link suggests changing the drive letter if you go on getting recovery mode message:
http://support.apple.com/kb/TS1456?viewlocale=en_US

The older version of itunes cannot be removed. contact your technical support group.

need help with itunes 12.1
my itunes was working just fine on my windows 7 pro PC.
Update 12.1 popped up and I clicked download and install and now all of my itunes is gone.
I uninstalled all Apple software packages, and also pain stakingly went thru my registry line by line and deleted all references to itunes, apple, quicktime, etc., then downloaded fresh downloads of the installer and each time I get just about to the end of the installer and a window pops up and says
"the older version of itunes cannot be removed. contact your technical support.
So, I tried downloading the previous version 11.4 and 10.7 64bit installers and then the system won't even get started doing an install when the system responds...
"a newer version of itunes is already installed", and the installer quits.
I have cleaned my registry now about 5 times, I ran all of the apps to clean my PC of all of the apple and itune files. I am an administrator on my PC. I also went as far as creating a second administrator and switching under that account and still get the same responses.
I have removed any attached external drives and tried the installer.
I have tried to install itunes under a different folder location instead of the default C:\Program Files directory.
I have tried to install via the Apple Software Upgrade utility as well as direct downloads of the installers.
All of my music is gone.
When I run the installer now, all of the other apple software files install ok, with the exception of itunes. It gets nearly complete when the "older version" error comes up then I notice it backs off the installation and no files or directories are created.
There is nothing in the Control Panel 'Add/Remove Programs' as far as iTunes, their are no directories or files, yet it still sees a old version of itunes referenced in some file on the pc.
I ran a couple of utilities such as CCleaner, Everything, Revo Uninstaller and Registry Reviver, as well as going thru regedit line by line for hours to remove references to apple and itunes - all still with the same results.
Either I get a 'the older version cannot be removed' or 'a newer version of itunes is already installed'
very frustrated.
anyone have a installer that will complete ignoring any errors?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
tt2

I have an older version of itunes on my L drive. Everytime I try to download the newest version I get the error itunes.resources is not a valid short file name. Now I obtained an iphone and cannot sync the phone to my account because it wants me to upda

I have an older version of itunes on a separate drive. Everytime that there has been an update to itunes it will not let me update. Now I purchased an iphone and I hooked the phone up to the computer and it tells me I need to install the latest version of itunes. I downloaded to try it, but I keep getting an error message that says itunes.Resources is not a valid short file name. What can I do from here?

That is a new one on me.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

Can not update iTunes because I have iMac with 10.5.8 . How I will sync my iphone 6.0 with an older version of iTunes on my iMac???? There is no update for the software of my iMac and no update for the iTunes.... So how can I sync????

Can not update iTunes because I have iMac with 10.5.8 . How I will sync my iphone 6.0 with an older version of iTunes on my iMac???? There is no update for the software of my iMac and no update for the iTunes.... So how can I sync????

Requirements for iPhone 5:
Syncing with iTunes on a Mac or PC requires:
Mac: OS X v10.6.8 or later
PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
iTunes 10.7 or later
The highest version of iTunes you can install is 10.6.3 which will not sync with the iPhone 5.
Roger Wilmut1 wrote:
It's always a good idea to check the requirements before purchasing.
The person I spoke with at 1-800-MY-APPLE gave me totally different info...she said the iPhone 5 would in fact sync with the older version of iTunes and that I could restore from my previous iPhone 4 backup and also bring in my music that way. Hmmm....
I'm inclined to go by the published specs, but now I have to jump thru a bunch of hoops I wasn't expecting to.

What is the best older version of iTunes for Front Row?

Can anyone share some opinions please on which older version of itunes I should download that has the least amount of bugs when using "front row" (I currently have 9.0.3 and Mac OS X 10.5.8)? . Also, should I download the regular version or the 64-bit version? What's the difference/advantage between the two?
Many-many thanks in advance.

I am right up there with iTunes biggest proponents, and try and to recruit anyone who will listen...
I've got about 75 "complete season" Television DVDs, and it was really time consuming to decide which series and episode I wanted to watch by pulling out a box, reading each episode summary that came with the DVD, then take it out of the box, insert it, view it, put it back etc. etc....all for one episode!
Then I heard about adding video files to iTunes and viewing them via Front Row (or iTunes)...couldn't wait to try it. Was totally won over by Front Row's little opening fanfare and the look of the table of contents/episode screen etc. Every feature worked fine.
Since downloading 9.0.3 (from either 9.0 or 9.1) however, I inherited that scrolling issue were it skips and jumps to the last TV Show played or occasionally a random episode, and keeps reverting to that one as well. With my previous version, that scrolling issue appeared, but only several times in about a 3 month daily viewing period then stopped doing that altogether. With that version of iTunes, it seemed to stop after I held the up and down buttons on the remote and let it rapidly scroll up and down (from top to bottom) throughout that particular series. That doesn't work now, and even scrolling up and down/back and fourth, full speed ahead, I can see it semi-pause for a split second on a specific episode. This now became constant problem.
Now a newer problem. I had some misc. TV shows that were catalogued in iTunes as Misc., which front row correctly displayed as such and were properly filed in it's own iTunes folder. I tried to rename that folder, and since then, the iTunes window displays the new name correctly, but Front Row doesn't. I tried dragging that folder to the desktop, creating a new one in the iTunes folder, then dragging those desktop files (sans folder) into the new one and it's still back to square one! I've got about 840 TV shows, with 145 GB of free space remaining.
Again, thanks all for your help.

TS3771 Older media requires iTunes 32-bit mode but new requires 64-bit mode

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