TS3824 My MacBook Pro freezes with a white screen after I log in.

MacBook Pro freezes with a white screen after I log in, support says to download an update, but if it
s frozen, how do I update?

Thanks for posting back your solution. It will help others w/the same problem.

Similar Messages

My MacBook pro is stuck on white screen after shut down. Now, neither this is turn on nor turn off. I had to do

My MacBook pro is stuck on white screen after shut down. Now, neither this is turn on nor turn off.

You should be able to turn off your MBP by pressing the power button down continously for about 5-10 sec. When you reboot it you are going to want to enter into a terminal screen. Hopefully the following YouTube video helps: http://www.youtube.com/watch?v=qKOX72xNmbo

Macbook pro-Freezes with black screen at start up.

Macbook pro-Freezes with black screen at start up. I've tried inserting the Mac OS X install disc to run the hardware test(Restart and hold down D), But it still does nothing. Just the black screen. Now I can't get the disc out. I've tried holding down the track pad key upon start up but that doesn't work neither.
What do I do??? Please help.

Remove the battery to find your serial number in the battery bay. Then you can look your MBP up on EveryMac.com:
http://www.everymac.com/ultimate-mac-lookup/
That will give you all the information on your Mac.
This is assuming that you have the MBP with the removable battery and not the unibody. The unibody has different graphic chips.
Good luck!
Message was edited by: S.U.

Macbook pro freezes for no reason even after installing 10.8 on a brand new hard drive

Macbook pro freezes for no reason even after installing 10.8 on a brand new hard drive.
Tried to reset pram, smc, nvram.
Tried installing new RAM.
Tried installing new hard drive.
You should know that my internal drive is installed in a cheap external case and plugged in a USB 2.0 port because i am waiting for a new hard drive cable.all
Yep all good things happened to me...i don't know if all these problems are linked, ahh and also my trackpad is behaving very erraticaly sometimes, it's like it is possessed by a ghost. My computer is not under warranty anymore so i'd like to avoid a trip to the Apple store but i'm close to doing just that.
Any help appreciated...

It's diagnostic software. It's supposed to help you find problems. I don't think anyone is making any software yet that fixes hardware problems.
That said, the two comments:
Le husky wrote:
Macbook pro freezes for no reason even after installing 10.8 on a brand new hard drive....
.....also my trackpad is behaving very erraticaly sometimes, it's like it is possessed by a ghost....
would lead me to think it's the logic board. On older MacBook Pro's both the USB I/O ports and the keyboard/trackpad are fed out of an integrated USB controller integrated into the South Bridge I/O controller. On newer models, the USB ports come out of an integrated North/South bridge controller and the keyboard/trackpad are handled by an SMC controller, which itself interfaces with the I/O controller. All of these items are on the logic board, and they're all unrepairable.
...unless of course the "internal drive [that] is installed in a cheap external case" is itself causing the problems. Another thing to try might be a different USB port, if you haven't done so already.
I didn't know the price for Scannerz went up. I could have sworn I only paid 30-some bucks for it. Maybe it was on sale at the time. I don't remember.
In any case, good luck.

Why won't my MacBook Pro start up? White screen and flashing question mark.

Hi,
I've had my MacBook Pro for almost 2 years now and I installed OS X 10.8 about 4 months ago.
Today I turned the MacBook Pro on and a white screen with a flashing question mark appeared. I tried then getting the startup manager up: turning on the laptop and immediately holding in alt (option). But nothing appeared for about 25 seconds until a rotating Earth labelled 'Internet recovery' appeared that gave me options to join wireless connections. However, my internet wasn't in the options and when I tried typing in the information required to join my internet the laptop would just load and never find it.
I then tried putting in my Mac OS X install DVD (10.6.7) and help in C until the apple logo appeared on the screen and the little rotating loading circle appeared. That then disappeared and a cicle with a cross through it appeared (similar to a no entry sign). Then after about 30 seconds a blue screen followed by a grey screen appeared until eventually the disc ran properly. I then went into Disk Utility but there was no option called Macintosh HD, only the discs content. It wouldn't let me first aid, erase or repair anything.
I'm totally stumped and have 4 exams at university within the next 2 weeks. I'd really appreciate it if anyone could help me out here?
Thanks,
Best wishes,
Connor

The support article linked below is somewhat outdated. Where it refers to starting up from an installation disc, you should instead start up in Recovery by holding down the key combination command-R at the chime. Release the keys when you see a gray screen with a spinning dial.
If you don't have a current backup of all the data on the startup volume, and you want to preserve that data, then you must try to back up before you do anything else. Ask for instructions if you need them.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to reinstall OS X from Recovery, if necessary. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
A flashing question mark appears when you start your Mac

Can I use MacBook pro A1211 with external monitor, screen has died but

CCan I use MacBook pro A1211 with external monitor, screen has died but computer seems fine

Hmm seems like this model has DVI out. You could just plug a standard DVI monitor into that. Or use the DVI connector (VGA supported with included adapter; S-video and composite video supported with optional adapters) adapter that came w/ your machine.

Macbook Air starts with a white screen and permanent "poing"-sound...

Macbook Air starts with a white screen and permanent "poing"-sound...
Tried SMU, PRAM, MMU resets, but nothing helps...
Thank you for your support.

You need to take it in for service, it may be a stuck key or component failure.

My early 2008 Macbook Pro is suffering from black screen after Yosemite update

My early 2008 Macbook Pro is suffering from black screen after Yosemite update. It ran beta 5 great but failed on restart after beta 6 install. There is no cursor but I can hear the HDD spooling up. I have tried booting in safe mode, PRAM reset and SMC reset but nothing works. After the first 5 days of every now and then trying to start it, it started fine. I used the machine all day with no problems, it had rolled back the install and was back on beta 5. I decided to try the update again, the same thing happened and it has stayed black for over a week now. It wont work with a monitor either. Help!

Hello Adam,
I would try instead of installing the beta software, to install the official build of OS X Yosemite from the Mac App Store to see if that gets you passed the no video issue when updating the beta software.
How to install OS X Yosemite on your Mac
http://support.apple.com/en-us/HT6412
Regards,
-Norm G.

How will an external Hard drive designed for the macbook Pro work with my White Macbook? My white macbook has a Firewire 400 and the G-Tech HD has a 800 to 400 compatible cable for the firewire.

I am asking this because I want the G-Tech Hard drive says that it is designed for the macbook pro. Yet, I want to back up faster with by using my firewire 400 which is not an option on the one designed for the white macbook that does not have a firewire (only a USB port.) The G-Tech Hard drive comes with the 800 to 400 compatible cable and has 5400 RPM with 750 GB. Also, I've heard that laptops with low battery (mine all the time) won't have the power for a bus powered Hard drive (as in no ac plug in adaptor.) Can I just plug in my laptop? Any one know the answers from experience with this hard drive?

As far as I know, if a harddrive works with a Macpro, it should work with the Macbook: if your Macbook is low on power, plug in the AC adapter
If your Macbook has a firewire port, then it should be fine. BUt i would do somemore research first.

MacBook Pro freezing with external monitor?

I recently got an external monitor to use with my MBP (early 09). So it seems that if I have my monitor hooked up (and maybe also when my power cable is plugged in) and my computer goes into sleep mode, the whole thing freezes and i have to hard restart my MBP. Is there a reason it is doing this? Also, if i close my MBP, instead of the computer going to sleep, it makes it go into mirror display mode and keeps it running on my external monitor (and sometimes it doesnt even go into sleep mode...). i found this thread - https://discussions.apple.com/thread/3190417?start=165&tstart=0 and it say to use the line:
"sudo nvram boot-args="iog=0x0""
in the terminal to make lion/ML work like SL, but any clue what else that will change?

Hi sgibson,
I'm sorry to hear you are having issues with the external display on your MacBook Pro. I also apologize, I'm a bit unclear on the exact nature or scope of the issue you are describing. Are you using the display in extended desktop or mirroring mode? If you are using it in extended desktop mode, is the issue limited to the external display, or does it also freeze the primary display as well? Does the same thing happen if the display is directly connected to the MacBook Pro (i.e. without the dock)? If you continue having issues, you may find the troubleshooting steps outlined in the following article helpful in isolating the cause:
Apple computers: Troubleshooting issues with video on internal or external displays - Apple Support
Regards,
- Brenden

Macbook Pro Freezes with Screen Distortion and other problems...

So I've had my 13' Macbook Pro for about 9 months and I am encountering problems with it. My Macbook would sometimes freeze at random and the screen would distort as well, also, the screen would react whenever I would move the laptop around by either reverting back to a normal screen (still frozen) or more distortion which leads me to believe that it might have something to do with the hardware. But all this is temporarily solved when I force shut off my laptop (hold the power button for 3 seconds) and restart it. It can start up again with no problem, but this happens again, more early than usual and becomes more consatnt. However this is lessened whenever I don't use my laptop for an extended amount of time, but it does happens again whenever I do use it for some time.
Another problem I've been encountering is that, at times after I force shut off the laptop, my computer would not turn back on. Instead, the laptop beeps 3 times, pause, then beep 3 times again. I have looked into this and discovered that this means that I have "No Good Banks"..........I have no idea what this means but I guess it means that I might have faulty RAM.
What I ask is that if anyone has had similar problems and if they know what to do or what exactly what the problem is so that I might be able to do something about it.
Info about Macbook:
Processor 2.5 GHz Intel Core i5
Memory: 4GB 1600 Mhz DDR3

Bump. Anyone have any ideas on this?
I "shut it off" last night, but when I turned it on again tomorrow, it turned out it didn't quite shut down?
It booted to the grey log-in screen, basically.
I've also come to the realisation that my charger isn't registered (the LED isn't orange/green like it usually is), and I can't get a "battery status" (I'm sure it has another name, I just don't know what it is) when I click on the little button on the left hand side of the laptop. Usually, it would show green dots/LEDS to tell me how far along it's charged, but now I get nothing.
I get the distinct feeling something's up with my battery, and maybe my RAM (because of the repeated triple beep after shutting down last night).

MacBook Pro Freezing with Multiple Displays

Hi guys,
I've been having a bit of an issue with my MacBook Pro and its handling of multiple displays. I recently bought a third-party adapter off Amazon (that was highly rated and Prime eligible, so it wasn't some completely unknown, 1 dollar adapter). I'm driving two displays: a 1600x900 display over HDMI, and a 1920x1080 display over DVI via the aforementioned adapter.
Whenever I use the adapter with any of these displays, I get intermittent freezes. The computer will freeze for about 10 seconds every so often, and everything besides audio will halt. Audio continues to play back just fine, just any animations/video will freeze. If I have the iTunes visualizer up, it'll freeze. If I have a video up, same thing.
I initially thought it was the adapter, but upon taking it to another retina MacBook Pro (15"), it works just fine, no freezes. Furthermore, if I do something as nuts as taking said adapter, and throwing an HDMI-to-DVI adapter onto the Thunderbolt-to-DVI adapter, the freezes magically go away. Not sure what's making that work, but its impractical since I already have an HDMI port on my MBP.
Here's a list of what I've tried to suss out the problem:
1. Reset SMC. No dice.
2. Zapped PRAM. No dice.
3. Watched Activity Monitor and Console when freeze occurs. Nothing out of the ordinary appears.
4. Swapped display configurations around. Not much changed.
5. Tried seeing if the freezes persist in safe boot: Yes, they do.
6. Tried seeing if the freezes persist in recovery: Yes, they do.
7. Tried combining the two adapter I have on hand (DVI-HDMI and TB-DVI) and running one display over HDMI from the combined adapter: Freezes have gone away for whatever reason.
Anyone have any idea what might be going on? If there's any conclusion I can draw from this, it's that either pure DVI output is broken on my machine, or somehow it's still the adapter I bought causing the freezes. I'm not sure what to do, and while I want to take this machine into the Genius Bar and let them poke at it, trying to reproduce this problem might be really hard in that environment. :/

Hello, exactly the same as mine (MBP early '08) now after nearly 3 year, confronted with the same.
Unfortunately, my first MBP late '07 went through the same problem (no flickering the screen just freeze out of nothing, and 2 logic board, memory replacment didn't help, maybe even 3 logic boards - it's a while ;)) Anyway I got this as replacement. And it just worked fine until yesterday.
Bad now, my AppleCare startet with the first MBP and so its not longer valid. Have my Genius appointment on Saturday and hope it will not be to frustrating.
As 3 years ago I have been reading through the forums and later followd partly these Nvidia discussion, seems to me there is more behind and the root cause never was found. And since Apple has changed the model entirely, I guess rc will never be found.
I will let you know the outcome of the talk on Saturday.

MacBook Pro freezes with external monitor

Hardware: A mid 2010 MacBook Pro, 2.4 GHz Intel, OSX 10.10.1, 8 GB RAM, connected to 23-inch Dell monitor via VGA through a Targus dock.
The external monitor frequently (four times today) freezes for no apparent reason. The cursor moves around the screen, but won't respond to clicks. The only way to clear the problem is to force a power down and reboot.
What's up?

Hi sgibson,
I'm sorry to hear you are having issues with the external display on your MacBook Pro. I also apologize, I'm a bit unclear on the exact nature or scope of the issue you are describing. Are you using the display in extended desktop or mirroring mode? If you are using it in extended desktop mode, is the issue limited to the external display, or does it also freeze the primary display as well? Does the same thing happen if the display is directly connected to the MacBook Pro (i.e. without the dock)? If you continue having issues, you may find the troubleshooting steps outlined in the following article helpful in isolating the cause:
Apple computers: Troubleshooting issues with video on internal or external displays - Apple Support
Regards,
- Brenden

Macbook pro freezes with grayed screen

MacBook Pro 5,5; OSX 10.6.8
Repeatedly crashes with a translucent gray veil that moves down the screen, and a message box in the middle of the page saying you have to turn off the computer by holding down the power button and then restart.
I think this happens almost always in Safari or Thunderbird - the programs most used.
Here is the text of the report sent to Apple following the last incident:
Interval Since Last Panic Report: 159767 sec
Panics Since Last Report:          4
Anonymous UUID:                    53BBF2EA-8F1B-449D-B186-254D4ED2B53D
Wed Dec 12 09:23:14 2012
panic(cpu 1 caller 0x2abf6a): Kernel trap at 0x01790207, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x390b3d54, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x09827804, ECX: 0x08a1a020, EDX: 0x00000004
CR2: 0x390b3d54, EBP: 0x590b3df8$ ESI: 0x08a1a004, EDI: 0x0889e004
EFL: 0x00010202, EIP: 0x01790207, CS: 0x00000008, DS: 0x00810010
Error code: 0x00000002
Backtrace (CPU 1), FRame : Return Address (4 potential args on stack)
0x590b3b08 : 0x21b837 (0x5dd7fc 0x590b3b3c 0x223ce1 0x0)
0x590b3b58 : 0x2abf6a (0x59e3d0 0x1790207 0xe 0x59e59a)
0x590b3c38 : 0x2a1a78 (0x590b3c50 0x843a96c 0x590b3df8 0x1790207)
0x590b3c48 : 0x1790207 (0xe 0x6a0048 0x590b0010 0x2a0010)
0x590b3df8 : 0xb0e258 (0x8a1a004 0x889e004 0x0 0x0)
0x590b3e38 : 0x9dde2b (0x8a1a004 0x889e004 0x0 0x0)
0x590b3ed8 : 0x553ec7 (0x0 0x9afa880 0x1 0x6)
0x590b3f28 : 0x552ea6 (0x9afa880 0x0 0x97f64b0 0x0)
0x590b3f88 : 0x552eea (0x8de2100 0x8de2100 0x0 0x52b2d000)
0x590b3fc8 : 0x2a179c (0x8de2100 0x0 0x10 0x8b41684)
      Kernel Extensions in backtrace (with dependencies):
         com.apple.nvidia.nv50hal(6.3.6)@0x1664000->0x1a78fff
            dependency: com.apple.NVDAResman(6.3.6)@0x96e000
         com.apple.NVDAResman(6.3.6)@0x96e000->0xc5bfff
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
            depdndency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; boot:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro5,5 (Mac-F2268AC8)
System uptime in nanoseconds: 142110528626
unloaded kexts:
(none)
loaded kexts:
com.seagate.driver.PowSecLeafDriver_10_5          5.2.3
com.seagate.driver.PowSecLeafDriver_10_4          5.2.3
com.seagate.driver.PowSecDriverCore          5.2.3
com.apple.driver.AppleHWSensor          1.9.3d0 - last loaded 51020409549
com.apple.filesystems.autofs          2.1.0
com.apple.driver.AppleTyMCEDriver          1.0.2d2
com.apple.driver.AGPM          100.12.31
com.apple.driver.AppleMikeyHIDDriver          1.2.0
com.apple.driver.InternalModemSupport          2.6.2
com.apple.driver.AppleHDA          2.0.5f14
com.apple.driver.AppleUpstreamUserClient          3.5.7
com.apple.driver.AppleMCCSControl          1.0.20
com.apple.driver.AppleMikeyDriver          2.0.5f14
com.apple.driver.AudioAUUC          1.57
com.apple.driver.SMCMotionSensor          3.0.1d2
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AudioIPCDriver          1.1.6
com.apple.driver.AppleIntelYonahProfile          14
com.apple.driver.AppleIntelPenrynProfile          17
com.apple.driver.AppleIntelNehalemProfile          11
com.apple.driver.AppleIntelMeromProfile          19
com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0a1
com.apple.GeForce          6.3.6
com.apple.driver.AppleLPC          1.5.1
com.apple.driver.AppleGraphicsControl          2.10.6
com.apple.driver.AppleBacklight          170.0.46
com.apple.kext.AppleSMCLMU          1.5.2d10
com.apple.driver.AppleUSBTCButtons          201.6
com.apple.driver.AppleUSBTCKeyEventDriver          201.6
com.apple.driver.AppleUSBTCKeyboard          201.6
com.apple.driver.AppleIRController          303.8
com.apple.iokit.SCSITaskUserClient          2.6.8
com.apple.driver.AppleUSBCardReader          2.6.1
com.apple.iokit.IOAHCIBlockStorage          1.6.4
com.apple.BootCache          31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.driver.AppleSmartBatteryManager          160.0.0
com.apple.driver.AppleFWOHCI          4.7.3
com.apple.driver.AirPortBrcm43xx          423.91.27
com.apple.driver.AirPortBrcm43224          428.42.4
com.apple.driver.AppleAHCIPort          2.1.7
com.apple.nvenet          2.0.17
com.apple.driver.AppleUSBHub          4.2.4
com.apple.driver.AppleUSBEHCI          4.2.4
com.apple.driver.AppleEFINVRAM          1.4.0
com.apple.driver.AppleRTC          1.3.1
com.apple.driver.AppleHPET          1.5
com.apple.driver.AppleUSBOHCI          4.2.0
com.apple.driver.AppleACPIButtons          1.3.6
com.apple.driver.AppleSMBIOS          1.7
com.apple.driver.AppleACPIEC          1.3.6
com.apple.driver.AppleAPIC          1.4
com.apple.driver.AppleIntelCPUPowerManagementClient          142.6.0
com.apple.security.sandbox          1
com.apple.security.quarantine          0
com.apple.nke.applicationfirewall          2.1.14
com.apple.driver.AppleIntelCPUPowerManagement          142.6.0
com.apple.driver.AppleHDAHardwareConfigDriver          2.0.5f14
com.apple.driver.DspFuncLib          2.0.5f14
com.apple.driver.AppleProfileReadCounterAction          17
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.driver.AppleProfileTimestampAction          10
com.apple.driver.AppleProfileThreadInfoAction          14
com.apple.driver.AppleProfileRegisterStateAction          10
com.apple.driver.AppleProfileKEventAction          10
com.apple.driver.AppleProfileCallstackAction          20
com.apple.iokit.IOFireWireIP          2.0.3
com.apple.iokit.IOSurface          74.2
com.apple.iokit.IOBluetoothSerialManager          2.4.5f3
com.apple.iokit.IOSerialFamily          10.0.3
com.apple.iokit.IOAudioFamily          1.8.3fc2
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.AppleHDAController          2.0.5f14
com.apple.iokit.IOHDAFamily          2.0.5f14
com.apple.iokit.AppleProfileFamily          41
com.apple.driver.IOPlatformPluginFamily          4.7.0a1
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.nvidia.nv50hal          6.3.6
com.apple.NVDAResman          6.3.6
com.apple.driver.AppleBacklightExpert          1.0.1
com.apple.iokit.IONDRVSupport          2.2.1
com.apple.driver.AppleSMC          3.1.0d5
com.apple.iokit.IOGraphicsFamily          2.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController          2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController          2.4.5f3
com.apple.iokit.IOBluetoothFamily          2.4.5f3
com.apple.driver.AppleUSBMultitouch          207.7
com.apple.iokit.IOUSBHIDDriver          4.2.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice          2.6.8
com.apple.iokit.IOBDStorageFamily          1.6
com.apple.iokit.IODVDStorageFamily          1.6
com.apple.iokit.IOCDStorageFamily          1.6.1
com.apple.iokit.IOUSBMassStorageClass          2.6.7
com.apple.driver.AppleUSBMergeNub          4.2.4
com.apple.driver.AppleUSBComposite          3.9.0
com.apple.iokit.IOAHCISerialATAPI          1.2.6
com.apple.driver.XsanFilter          402.1
com.apple.iokit.IOFireWireSerialBusProtocolTransport          2.1.0
com.apple.iokit.IOFireWireSBP2          4.0.6
com.apple.iokit.IOSCSIBlockCommandsDevice          2.6.8
com.apple.iokit.IOSCSIArchitectureModelFamily          2.6.8
com.apple.driver.AppleFileSystemDriver          2.0
com.apple.iokit.IOFireWireFamily          4.2.6
com.apple.iokit.IO80211Family          320.1
com.apple.iokit.IOAHCIFamily          2.0.6
com.apple.iokit.IONetworkingFamily          1.10
com.apple.iokit.IOUSBUserClient          4.2.4
com.apple.driver.NVSMU          2.2.7
com.apple.driver.AppleEFIRuntime          1.4.0
com.apple.iokit.IOUSBFamily          4.2.4
com.apple.iokit.IOHIDFamily          1.6.6
com.apple.iokit.IOSMBusFamily          1.1
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          6
com.apple.driver.DiskImages          289
com.apple.iokit.IOStorageFamily          1.6.3
com.apple.driver.AppleACPIPlatform          1.3.6
com.apple.iokit.IOPCIFamily          2.6.5
com.apple.iokit.IOACPIFamily          1.3.0
I hope someone has a suggestion about fixing the problem!

Remove the battery to find your serial number in the battery bay. Then you can look your MBP up on EveryMac.com:
http://www.everymac.com/ultimate-mac-lookup/
That will give you all the information on your Mac.
This is assuming that you have the MBP with the removable battery and not the unibody. The unibody has different graphic chips.
Good luck!
Message was edited by: S.U.

HT1270 Anyone have a MacBook Pro freeze with a beeping alarm sound. What caused this.

Just wondering what caused my MacBook Pro to freeze and have a loud alarm sound. I just installed new memory.

Reinstall the old memory and see if it goes away
If it does then the new memory is bad

TS3824 My MacBook Pro freezes with a white screen after I log in.

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