TS3899 I "cannot Get Mail The connection to the server failed". Have tried deleting my e mail account and adding my account again but same result. Grateful for any suggestions.

I "Cannot Get Mail. The connection to the server failed." Have tried deleting my mail account and then adding again but still no mail. Grateful for any suggestions to remedy this?

I have this problem too. Anyone know why?

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HT2480 hi i am getting message that CANNOT GET MAIL THE CONNECTION TO THE SERVER FAILED when trying to add official mail to Exchange in IPHONE 5

hi i am getting message that CANNOT GET MAIL THE CONNECTION TO THE SERVER FAILED when trying to add official mail to Exchange in IPHONE 5

Talk to your IT department...
Or if you're at University, talk to the computer team.
Most Uni's are using outlook.com as the server connection not mail.youruniversity.edu

I cannot get my iPod Touch to charge. I have tried 3 different connections.

I cannot get my iPod Touch to charge. I have tried 3 different connections.
Also, my youngest grandson cannot remember his password. Is there a way to find it?

Not charging is one of the symptoms covered here:
iPod touch: Hardware troubleshooting
To recover from a loss screen passcode, connect the iPod to its syncing computer and restore the iPod from backup via iTunes on the computer. If iTunes asks for the unknown passcode, place the iPod in recovery mode and then restore the iPod. For recovery mode see:
iPhone and iPod touch: Unable to update or restore

We cannot get our Ipad Air to charge. We have tried the wall plug and the computer plug in. It just gives us a message saying it's not charging.

We cannot get our iPad Air to charge. We have tried the wall plug and the computer plug in. It just gives a message saying it's not charging.

Could be the charger, cable or iPad. Plug the USB cable into your computer. It may say "Not Charging", however, it is charging slowly and will verify that the cable is good.
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
The quickest way (and really the only way) to charge your iPad is with the included 10W or 12W (5W on Mini) USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (2.5W, most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
How to Calibrate Your Mac, iPhone, or iPad Battery
http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/
At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
Also, if you have a 3rd generation iPad, look at
Apple: iPad Battery Nothing to Get Charged Up About
http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
New iPad Takes Much Longer to Charge Than iPad 2
http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
Apple Batteries - iPad http://www.apple.com/batteries/ipad.html
iPhone: Hardware troubleshooting (Power/Battery section also applies to iPad)
http://support.apple.com/kb/TS2802
Extend iPad Battery Life (Look at pjl123 comment)
https://discussions.apple.com/thread/3921324?tstart=30
iOS 7 Battery Life Draining Too Fast? It’s Easy to Fix
http://osxdaily.com/2013/09/19/ios-7-battery-life-fix/
New iPad Slow to Recharge, Barely Charges During Use
http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
iPad: Charging the battery
http://support.apple.com/kb/HT4060
Best Practices for iPad Battery Charging
http://www.ilounge.com/index.php/articles/comments/best-practices-for-ipad-batte ry-charging/
How to Save and Prolong the battery life of your new ipad
https://discussions.apple.com/thread/4480944?tstart=0
Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
iPhone, iPod, Using the iPad Charger
http://support.apple.com/kb/HT4327
Install and use Battery Doctor HD
http://itunes.apple.com/tw/app/battery-doctor-hd/id459702901?mt=8
To Extend a Device’s Battery Life, Get to Know It Better
http://tinyurl.com/b67c7xz
iPad Battery Replacement
http://www.apple.com/batteries/replacements.html
In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
 Cheers, Tom

I deleted the playlists on my iPhone and when I now try to synchronize with my iTunes account to put the music back, nothing happens and I do not get the music back on my iPhone. Anyone who knows why that could be? Grateful for any suggestions!

I deleted the playlists on my iPhone and when I now try to synchronize with my iTunes account to put the music back, nothing happens and I do not get the music back on my iPhone. Anyone who knows why that could be? Grateful for any suggestions!

I know it sounds weird, and that is the reason I posted my question. Because my case is not like all the ones I've found online and it's confusing. I added a screen capture of my itunes with my old iphone (the one that houses my playlists) connected to it.
My playlists "ARE" in my iphone 4s. They are still there even though they do not show up when I plug in to itunes in my computer.
When connecting my phone to itunes on my macbook, the playlists do not appear anywhere in itunes. I have found my connected iphone icon, I have clicked on the arrow next to it and it does pull up the standard lists that come with the iphone/itunes: Music, Movies, TV shows, books. That's it! below that is "Genius" and below "Geniuns" is "PLAYLISTS" but the only playlist of mine that shows there is one that I created several years back titled "90's music" and that one I created it on my computer, not my phone. Under "90's music" there are also other standard playlists that itunes automatically adds.
Does anyone else have this issue or know how to get around this. I am starting to think that I am going to have to recreate these lists on my computer

TS3694 my phone has switched off for the second time this week, however when connecting to itunes the restore process wont complete. the error is 2006 however i have tried a number of USB cords, and none seem to be working.

my phone has switched off for the second time this week, however when connecting to itunes the restore process wont complete. the error is 2006 however i have tried a number of USB cords, and none seem to be working.
I am in the noerthern [parts of australia and accessing an apple store is not possiable for another month. this is my only soucrce or telecommunication. please help

This is what it says about error 2006
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.

IPad stops responding, showing the Apple logo only,i tried to place into recovery mode and attempted to restore again but brings error in downloading s/w message.can anyone help please.Thanks

iPad stops responding, showing the Apple logo only,i tried to place into recovery mode and attempted to restore again but after downloading the software, it brings error in downloading s/w message.can anyone help please.Thanks

http://support.apple.com/kb/TS3694#error14
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.

My ipod won't let me connect to wi-fi, won't let me restore or reset it, and it keeps telling me i knew a passcode for any one and I never set a password up. How do I fix this?

My ipod won't let me connect to wi-fi, won't let me restore or reset it, and it keeps telling me i knew a passcode for any one and I never set a password up. How do I fix this? Says try again in 6180146 min. my passcode setting is off, but restrictions are on. Very frustrated. please help

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

I tried updating iphone 6 to 8.1.3 But the phone went dead. I have tried using restore options - both update and erase, but the process stops when it tries to update Iphone firmware.

I tried updating iphone 6 to 8.1.3 But the phone went dead. I have tried using restore options - both update and erase, but the process stops when it tries to update Iphone firmware.

Put your phone in DFU mode,
Hold the Power Button (3 secs)
Continue holding the power button and also hold the home button (15 secs)
Release the power button while continuing to hold the home button (10 secs)
Your device should prompt with the "Connect to iTunes Screen"
Restore.

I am not able to install apps from the Appstore in Iphone 5c. I tried to switch off my phone and switch it on again. But it still doesnt work

I am not able to install apps from the Appstore in Iphone 5c. I tried to switch off my phone and switch it on again. But it still doesnt work

Hello stuti1200
Check out the troubleshooting article below for issues with access to the iTunes Store. Also there was a small amount of outage accessing the iTunes Store this past Wednesday.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Apple Services, Stores, and iCloud
http://www.apple.com/support/systemstatus/
Thanks for using Apple Support Communities.
Regards,
-Norm G.

When reading my downloaded paper the Safari page sometimes comes up and I have to press the Home button and start all over again but same thing happens. I even made sure the the paper download was the first thing I did on my Ipad

When reading my downloaded paper the Safari page sometimes comes up and I have to press the Home button and start all over again but same thing happens. I even made sure the paper download was the first thing I did on my Ipad and that no other apps were open.

Have you tried a Reset (No Data will be Lost)
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430

I have about 14 gbs of Other on my iPad. After searching, I notice that it is mostly photos. Years and years of photos. However, when I sync, I only sync the last 6 months. I have tried deleting all photos and syncing again. No luck. Any suggestions?

I have about 14 gbs of Other on my iPad. After searching, I notice that it is mostly photos. Years and years of photos. However, when I sync thru iTunes on my iMac, I only sync the last 6 months. I have tried deleting all photos and syncing again. No luck. Any suggestions?

Read the User Tip that razmee209 linked for you in the post above. If nothing in there works, there May be something on your iPad that is corrupt. Backup the iPad, restore to factory settings, and them restore the backup. If that doesn't fix it, restore as new and download all of your purchased content again.
Use iTunes to restore your iOS device to factory settings - Apple Support

TS3899 My email inbox doesn't update properly. Specifically, it currently only downloads emails dated through 1/20/14 and today is 2/20/14. I deleted the email account and added it back again, I rebooted my iPhone and I turned Airplane Mode on and off.

My iPhone 4S currently only downloads emails dated through 1/20/14 and today is 2/20/14. I deleted the email account and added it again, I reset my iPhone and I turned Airplane Mode on and off, but nothing seems to work. Any suggestions?

Are you saying it's not getting any email from AFTER 1/20/14, or are you saying you're only seeing mail FROM 1/20/14 to now?

I keep getting a message saying my protection engine has corrupted and that i should try re-installing live update. What is live update and how do i run it? - be grateful for any help

Hi,
I turn my i mac on and when it has loaded onto the home screen I get a message popping up saying my protection engine has corrupted and that i should try reinstalling live update and my computer will no longer be protected until I do so. Would anyone be able to tell me what live update is and how I would run/reinstall it? - be grateful for any help!!!
Thankyou

It would be a great idea to uninstall Norton - you don't need it and it has a pretty poor reputation for mucking up otherwise healthy Macs.
Have a look at this User Tip from klaus1: https://discussions.apple.com/docs/DOC-2435
To uninstall Norton:
https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN_En dUserProfile_en_us
Edit: To see whether you actually have Norton installed launch Activity Monitor in the Utilities folder. If it's installed you'll likely see some Norton entries there.
Also, in System Preferences>Users & Groups or Accounts, depending on OS)>Login Items, it might be listed.

When i try to open week cal it loads and then closes after a few seconds...I have checked for updates, turned the phone off then on, closed out of the app and then opened it again...nothing works! Any suggestions?

When i try to open week cal it loads and then closes after a few seconds...I have checked for updates, turned the phone off then on, closed out of the app and then opened it again...nothing works! I have thought about deleting the app from my phone and then reloading it again but I worry that it will delete all my calendar info??? Any suggestions?

To reset, press and hold the Home and power buttons until the silver apple appears.
I would delete the app, reset the phone and then download the app again. Your calendar information should be stored on the phone as Week Cal uses the Calendar app information.
Best of luck.

TS3899 I "cannot Get Mail The connection to the server failed". Have tried deleting my e mail account and adding my account again but same result. Grateful for any suggestions.

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