TS3899 my phone has stopped sending emails

Question

my i phone 5 has stopped sending emails,it has been playing up since 7.02 update

Answer 1

appyammers wrote:
my i phone 5 has stopped sending emails,it has been playing up since 7.02 update
A single email account has 2 different servers, one for receiving and one for sending. BOTH have to be set up separately. I sounds like your outgoing server has "forgotten" your user ID and password.
Sometimes the two servers have the same URL, sometimes different, but even if they are the same URL they use different ports (which essentially makes them different servers) and must still be set up separately.
When you set up the account, after entering your user ID and password for receiving, you must tap the Outgoing (SMTP*) server settings, and enter the server address and your user ID and password a second time for the outgoing server. I know it says "optional", but that is only optional from the phone's perspective; it is not optional from the server's perspective, except in very rare situations where the outgoing server can only be accessed over a private network, and not over the Internet (cwmx.com is an example of an exception; it is AT&T's cellular network SMTP server). The reason it won't automatically use your incoming user ID and password is because there is no requirement that they be the same; for example, you can use Google's SMTP server for sending and a different ISP's server for receiving.
*SMTP - Simple Mail Transfer Protocol