TS3899 Spent long hour in Mac store having them help me sync my contacts from computer mail into iphone 5. The command was turned off that kept the mail from being synced also. Now no mail comes into phone, so must be a setting that needs to be turned bac

Need help to know what settings will allow phone to receive mail again after technician forgot to reset that command

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My ipod touch died in the middle of a upgrade and now it wont come back on. When I charge it, it just goes to the apple but not the home screen. how do i fix it

my ipod touch died in the middle of a upgrade and now it wont come back on. When I charge it, it just goes to the apple but not the home screen. how do i fix it

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My fiance and i share 1 icloud account on 2 iphones, after the ios 7 update he can now see all my messages on his phone, how can i fix this?

my fiance and i share 1 icloud account on 2 iphones, after the ios 7 update he can now see all my text messages that I type on his phone, how can i fix this? I don't see any of his, just the other way around. The icloud account is in my name.
also, would this affect being able to facetime each other?
Thanks!!

we do what your doing... we use the same ID for "Icloud".
We do NOT use the same ID for: Face time and Imessage

Tried loading the latest version of itunes but the download would not complete. Now when I connect my phone to a usb i get an error stating required files are missing, reinstall itunes. I tried that but the reinstall keeps timing out?

Tried loading the latest version of itunes but the download would not complete. Now when I connect my phone to a usb i get an error stating required files are missing, reinstall itunes. I tried that but the reinstall keeps timing out?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

All my contact are being copied to my friend's iphone and i also am getting his contacts on my phone,when i delete a contact it also deletes it from his phone,we are sharing the same apple ID. How can i stop our contacts from being shared between us

All my contact are being copied to my friend's iphone and i also am getting his contacts on my phone,when i delete a contact it also deletes it from his phone,we are sharing the same apple ID. How can i stop our contacts from being shared between us

Everything that you have checked in your icloud settings will be shared between devices using the same Apple ID. If you don't want icloud to share that information, then simply turn off that process under settings > icloud

I cannot sync contacts between my iPhone 4s and MacBook Pro after I upgraded the Mac with the latest operating system software upgrade. Even the Mac Store couldn't help...

I cannot sync contacts between my iPhone 4s and MacBook Pro after I upgraded the Mac with the latest operating system software upgrade. Even the Mac Store couldn't help...

That is because that sync ability (for contacts and calendars) has been removed. Use iCloud instead.

HT4872 I have not been able to import contacts from google or my android to my new I-phone 5. This article helps to a point until error message "cannot create account" already exist is received. Please help.

I have not been able to import contacts from google or my android to my new I-phone 5. This article helps to a point until error message "cannot create account ... already exist" is received. Please help.

-Reece,
We only have 1 single domain, 1 domain forest, no subdomains, only alias. I had replied to the other post as well. But I am happy to paste it here in case anyone want to read it.
So, after a few months of testing, capture and sending logs back and forth to Apple Engineers, we found out there is a setting in AD, under User Account that prevent us to log into AD from Mountain Lion. If you would go to your AD server, open up a user account properties, then go to Account tab, the "Do not require Kerberos preauthentication" option is checked. As soon as I uncheck that option, immediately I was able to log into AD on the Mac client. Apple engineers copied all my AD settings and setup a test environment on their end and match exact mine AD environment. They was able to reproduce this issue.
The bad part about this is... our environment required the "Do not require Kerberos preauthentication" is checked in AD, in order for our users to login into some of our Unix and Linux services. Which mean that it is impossible for us to remove that check mark because most, if not all of them some way or another require to login into applications that run on Unix and Linux. Apple is working to see if they can come up with a fix. Apparently, no one has report this issue except us. I believe most of you out there don't have that check mark checked in your environment... Anyone out there have any suggestion to by pass or have a work around for this?

TS3988 My wife bought an iPad Air and synced contact from our PC (Outlook), now all our contacts in Outlook have gone and we have to go to iCloud to get them, and even then they are a bit jumbled. How do I get my data back onto my PC?

My wife bought an iPad Air and synced contact from our PC (Outlook), now all our contacts in Outlook have gone and we have to go to iCloud to get them, and even then they are a bit jumbled. How do I get my data back onto my PC?

If you can see the iCloud contacts in Outlook, you can copy them back to your PC by selecting all the contacts (click one, then press Control-A), then drag and drop the selected contacts to Contacts under My Contacts on the left sidebar of Outlook.
If you want to copy your calendar back to Outlook, select your iCloud calendar on the left sidebar of Outlook, switch to the list view (select View from the ribbon, then click Change View>List), select your events (click on a single event, then press Control-A), then control drag and drop them to Calendar under My Calendars on the left sidebar.
Then you can sign out of iCloud on the iCloud control panel and your local copies will still be there. If you want to add your iCloud email account back to iCloud, you can do this with these settings: http://support.apple.com/kb/HT4864.

TS3694 good evening i have an problem with my iphone 4 the wif and network cant on now if i tray is showing iTunes i tray to reload the ios is showing an error -1 can you help me

good evening i have an problem with my iphone 4 the wif and network cant on now if i tray is showing iTunes i tray to reload the ios is showing an error -1 can you help me

No problem, glad to help!
Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine.

I just updated the software on my iPad2 and now it's asking for my passcode but I never set one. How can I fix this?

I just updated the software on my iPad2 and now it's asking for my passcode but I never set one. How can I fix this?

I fixed it!!
While not connected to any USB cable I put the iPad in recovery mode.
To do that turn the iPad completely off. Press and hold the home button while turning the iPad on, once you see the apple logo release the home button.
Turn on your OS X mac after it boots up connect the USB from iPod to Mac. iTunes should start. If not launch itunes.
Perform the factory restore process paying attention to all of the screen message windows. Then set up the ipad like it was new.

Ok so I updated to iOS 7 on my iPod (5th) it let me update my apps but I cannot download new apps thanks to the terms and conditions. Also my iTunes won't start it just blank, I tried everything I need help

Ok so I updated to iOS 7 on my iPod (5th) it let me update my apps but I cannot download new apps thanks to the terms and conditions. Also my iTunes won't start it just blank, I tried everything I need help

Did you download the new iTunes update that was also released this afternoon? That might be the problem. The new iTunes update came out today as well as the new iOS 7 update and if you haven't downloaded the new iTunes update it may be a compatibility problem so if you didn't, first update to the new iTunes and try again.

I can't access the itunes store...help please. I have a new nano, but cant access the store. It just tells me its "accessing..." but does nothing.

Please help. I have a new nano, but I cant access the iTunes store. When I click on the store it tells me I am accessing the store, but nothing happens. When I have clicked on the help function I am told my computer is not connected to the Internet, which is not correct - I usually have other sites running at the time.
Please help.
Thanks,
Iona

Try switch off virus scanner and firewall.

I plugged my iPod touch (4th generation) into my computer and when iTunes popped up, there was a notice that read "The iPod cannot be used because the Apple Mobile Device service is not started". What does this mean and what do I do?

I plugged my 4th generation iPod touch into my computer and when iTunes popped up, there was a notice that read, "The iPod cannot be used because the Apple Mobile Device is not started". What does this mean and what do I do?

Type "Apple Mobile Device Service" into the search bar at the top of the page by Support and read the help article.

HT201407 HELLO I PURCHASED AN IPAD AIR FROM TORONTO CANADA AND NOW I AM IN AFGHANISTAN WHILE I WANT TO ACTIVATE IT IT NEEDS ITS ORIGINAL OWNERS APPLE ID AND PASSWORD I HAVE PURCHASE RECEIPT TOO WHAT SHOULD IDO??? PLEASE HELP ME

HELLO I PURCHASED AN IPAD AIR FROM TORONTO CANADA AND NOW I AM IN AFGHANISTAN WHILE I WANT TO ACTIVATE IT IT NEEDS ITS ORIGINAL OWNERS APPLE ID AND PASSWORD I HAVE PURCHASE RECEIPT TOO WHAT SHOULD I DO??? PLEASE HELP ME

This is the iphone forum, not the ipad forum. Try posting in the appropriate forum.
Please turn off your caps lock. All caps indicates shouting, is considered rude and is difficult to read.
The device is useless until the previous owner removes it from their account.

I am a new mac owner and want to purchase Office for Mac. Thought I was told it could be purchased thru the mac store for approx $80 (word, excel, powerpoint). It is priced at $150 at the mac store. Any advice?

I am a new mac owner & want to purchase Office for Mac. Thought I was told I could get it through the mac store for approx. $80 (word, excel, powerpoint). However, it looks like the cost is actually $150. Is there a better deal?

Here it is from a trusted vendor of Mac goodies for US$100:
Microsoft Office 2011 Mac: Home/Student Edition. Single User License.
I also see the Mac version offered about every other week at Staples for about the same price.
Understand that the 2011 "Home/Student" edition does not come with a mail client.MS dropped Entourage with the 2011 version.
I am running Office 2008 on a Late 2010 i7 Quad iMac and a Core 2 Duo MBP (both are at OS 10.6.8) and I have no complaints. If you want the Entourage Mail client, you can still get Office 2008 from the vendor I linked.
I wonder if someone quoted the US$80 price thinking of Apple iWorks.

TS3899 Spent long hour in Mac store having them help me sync my contacts from computer mail into iphone 5. The command was turned off that kept the mail from being synced also. Now no mail comes into phone, so must be a setting that needs to be turned bac

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