TS3926 Unable to reinstall Mac OSX Lion after internet recovery

Sequence of Events on My Macbook Air
1. I saw a flashing question mark in the morning on starting my macbook air
2. I then tried the internet recovery of my Macbook air
3. The system took me to a recovery partition where my only option was reinstall the OSX lion
4. I tried following the system till the Mac OSX lion disk selection
5. I do not see any disk to select and hence cannot proceed.
Any pointers? Is my hard disk gone for good?
Please advice Urgent!!!!

It's possible that the flash storage is damaged, but first, see if it's working properly. After starting in Internet Recovery, open Disk Utility and tell me if you see Macintosh HD in the sidebar. If so, go to Macintosh HD, open Erase tab and erase the disk. Finally, close Disk Utility and reinstall OS X.
If you don't see it, see if the flash storage appears at the top of the sidebar. If so, choose it, go to Erase tab and erase it. Then, reinstall OS X.
If you don't see the flash storage in Disk Utility or your Mac is in warranty, take it to an Apple Store or reseller

Similar Messages

Erased my Harddisk, coudnt reinstall Mac Os Lion from internet recovery as it says "Could not find installation information on this Machine"

Hi, i just got this Macbook Pro last October and recently i wanted to have a clean install of Mac Os Lion so i erased my harddisk in disc utilities, and found myself unable to install back Mac Os Lion from the internet.. It says 'Coudnt get installation information on this machine', I don't think my internet is the issue as ive tried installating it in both of my houses :/. Tried asking my friend.. he ended up screwing things up in Disc Utilities. If i recall carefully.. My Disc utilities used to look like this
500GB Toshiba Harddisk
-Macintosh HD
-Disk1
Mac OX Base System
but now its just
500gb Toshiba Harddisk
-Mac OX Base System
Sorry if i don't know what i'm talking about as i'm quite new to using a Mac and any help would be appreciated, thanks!

The fix is to use Disk Utiilty to make the Lion Partition a tiny bit smaller.
https://support.apple.com/kb/TS3926
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents

I wanna reinstall Mac OSx lion on MacBook pro, my problem is I dint purchase OSx lion with my apple Id before.so anybody can tell me how to purchase OSx with my apple Id on MacBook

I wanna reinstall Mac OSx lion on MacBook pro, my problem is I dint purchase OSx lion with my apple Id before.so anybody can tell me how to purchase OSx with my apple Id on MacBook

Nope. You can purchase a Snow Leopard DVD for $29.00 through an Apple retailer or ordering from AppleCare:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site.

HT4718 cant fint a disk to reinstall mac osx lion

After trying to restart my Mac several times, went to the internet option to recover and truing to reinstall mac OS X lion. However once I click reinstall it asks me for a destination disk but there are none showing up. Help!

Your drive is either corrupted or has failed.
Repair the Hard Drive and Permissions - Mavericks, Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
If you do not find your drive listed in the Disk Utility sidebar list, then it has failed. If you can complete the above, then restart the computer and see if you can restart properly. If you cannot, then you will need to reformat the drive and reinstall OS X:
Install or Reinstall Mavericks or Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
OS X Mavericks- Erase and reinstall OS X
OS X Mountain Lion- Erase and reinstall OS X
OS X Lion- Erase and reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.

Wanted to restore macbook but cannot reinstall mac osx lion, any help?

tried to reinstall mac os x lion after buying a 2009 macbook air from someone. just wanted to reset the machine to factory settings, but everytime i try the screen says it is temporarily unavailable. anyway to help this problem?

Hi tonysaez,
I apologize, I'm a bit unclear exactly when or in what context you are seeing the "temporarily unavailable" message. If you are having issues restoring your Mac to factory settings, you may find the steps outlined in the following articles helpful:
OS X: About OS X Recovery - Apple Support
OS X: How to erase and install - Apple Support
What to do before selling or giving away your Mac - Apple Support
Regards,
- Brenden

Unable to reinstall Mac OSX

Hi, I recently bought a preowned Macbook. I want to reinstall the operating system but when I put in the "Mac OSX Install Disc 1" and rebooting it, it said "This software cannot be installed on this computer."
Why is this? How can I get past this?
Thanks

Hi
Check that the disks are for the Macbook as grey discs are machine-specific. The seller should've given you the discs with the computer.
I presume this is an Intel machine? If so, the black DVD (silver X) won't work on it either as it is PowerPC. This message normally means you've got the wrong kind of disc.
If you have trouble locating the seller, you could try contacting Apple & explaining the situation to them. They may be willing to send you the right discs (you will probably have to supply Macbook's serial number so they give you right ones), though there will be a charge for that.
Steve
In this thread, person has similar problem:
http://discussions.apple.com/thread.jspa?threadID=957131&tstart=0

My computer has reset it self and is asking me to reinstall mac osx lion

My mac reset and now it is asking me to reinstall the operating system and when i try to do that it say the disk is locked. So i can not do anything.

What backups do you have?

MacBook pro late 2011 i7 8GB 750GB MAC OSX Lion freezes on wake up

Hi,
My MacBook pro late 2011 i7 8GB 750GB MAC OSX Lion (up to date) 1 week old freezes on wake up.
Plugged on power or not, same issues.
No apps running.
When it goes to sleep itself i wake it up it freezes for few seconds
When i put it to sleep mode same issue.
With the lid same issue...
I already try setting up the sleep mode from 3 to 0 with terminal command it didn't work.
Can it be an hardware issue ?
Any ideas ?

Dear TheSmokeMonster, Dear all MacBook pro 13'' late 2011 users,
Here is the update.
As TheSmokeMonster mentionned (above) they asked me to reinstall MAC OSX Lion by shutting down the computer and holding cmd + R while switching it off. Then you choose the language and you are good to go for a looooonngg 4GB download (it took me 8hours yeah chinese ADSL :-/ )
Lion reinstalled itself automatically and restarted. - it did not solve the issue.
I called Apple Care again and we try to run the hardware diagnostic by restarting the computer and holding D. FYI do not try it as this command does not work on the new version of macbook pro.
Here is the intersting part! As the Apple Care already did everything they could to help me. We booked an appointment the my local Apple Store in Shanghai (a real one )
The Genius remake again the SMC and PRAM reset - same issues and he also tried to boot Lion from his own external hard drive - Same issues. So we started to think that it was a Hardware problem.
We tried another MBP 13'' late 2011 (last hardware update) in the shop to see if it works properly and it DOESN'T!
Yeah you heard me. I have been trying more than 10 MBP 13'' (2.4Ghz 4GB and 2.8Ghz 4GB) put them asleep and they all freeze on wake up!! it also does it on Mac book air 13'' it seems to be a global issue on all the new 13'' machines. A compatibility problem between Lion and the new hardware architecture of the 13'' ? just my guess.
Anyway FYI this issue doesn't occur on MBP 15 and 17"
I was just amazed by this global problem so was the genuis. We could not find any solutions cause even a replacement one will have the same problem. They told me i could change for a 15" but i had to go back to the Apple shop where i bought it which is 2000Kms away not really convenient So i file the cas and i took my MBP 13'' back with me.
They will contact me later for further explanation.
To be continued.

Pre install apps are deleted after recovering mac osx lion

Hi all,
I am new to apple product, i just got my new MacBook Pro late 2011 about 2 months ago, and recently my laptop getting slow so i decided to use mac osx lion recovery, and yesterday i do it, i reninstalled as their was brief description about how to reinstall the refresh copy of macosx lion
now all the pre installed apps like iphoto, imovie, GrageBand, etc. are not in lauch pad, perhaps deleted, please some help me i want them back, how can get it back
thankyou!

Chohan.XXX wrote:
hey this only help me to get ilife pakage, but not others..........
What Others are you referring to...
Chohan.XXX wrote:
... and is my mac warrantty affected by this,...
Why would you think your warranty would be affected after using Lion Recovery...
Chohan.XXX wrote:
... is thier any different between the pre installed mac os x lion when i bought it and and now after using recovery
Click on the Apple Icon, top right of your Screen... Click on About this Mac
Which Mac OS X does it say you have...

Reconnect Magic Mouse/keyboard after reinstalling Mac OSX

After about a week I finally managed to reinstall Mac OSX Snow Leopard...I took a RAM stick out at random and it worked...good thing there weren't any Genius bar appointments which suited me.
Anyway, now I need to connect a keyboard
I've already got my USB keyboard in it (The same size one as the wireless one...but this one's wired)
I've unplugged it, plugged it back in. I've dug out my wireless keyboard and nothing's happened (Yes, the green light blinks...)
I put my iMac to sleep, I turned it off, it still isn't working...
I could try and find a wired mouse/keyboard somewhere...but I can't believe my wired Apple keyboard isn't working with it ^_^
I'm surprised Apple think this wireless stuff is a good thing...I'm more surprised my wired keyboard won't connect...
It's an iMac 11,2 (I think - Whatever the late 2010 one was) and I'm running Snow Leopard.
Also - When's it safe to put the RAM back in? Or is it actually faulty and I need to get a replacement? How can I check?

Just to clarify, this is what I want/hope to do:
Backup my iMac using Time Machine (Complete)
Format the iMac to factory settings (Complete)
Reinstall Snow Leopard (Incomplete)
Restore some files and folders (Incomplete)
Maybe upgrade to Lion...if I'm in a good mood.
I'm mainly doing this because my hard drive stopped last week, and the hard drive fan sped up. I had to restart, went into safe mode and...I don't actually know what you're supposed to do in safe mode so I restart normally. The next day, I turned my iMac on and it had that bar below the logo as if it was booting in safe mode, the bar appeared to have stopped, so I turned the iMac off, and upon turning it back on, the bar was back, so I decided to leave it and it started fine. The next day, once again, the bar was there so I left it, but once it got to the desktop, Finder wouldn't load, I tried relaunching Finder a few times, then restarted the computer, if I remember correctly, it restarted and Finder wouldn't load again. I tried again, this time it wouldn't boot at all, I Googled it a bit and tried resetting the PRAM, SMC etc., then found that you can read what's happening when it's booting to safe mode, and many errors came up saying that some numbers were incorrect, after a few minutes, it said "Halting CPU" or something, and that's when it turned off. I then booted from the disc, and restored using the Time Machine backup. I wasn't pleased with the backup; some applications failed to load properly. I thought I might as well restore it and just copy a few files across, to save space and speed up the computer.
The many times I tried reinstalling Snow Leopard, it didn't work. I tried many things, and last night I decided to make a disc image or something to a USB stick. I don't think it was an image, because the tutorial I followed which worked didn't require that you create an image. After trying to install from the USB stick, it failed, I then removed a RAM stick, it finally worked! But my keyboard wouldn't connect...that's when I came to creatin this post, and I tried reinstalling again, it failed to reinstall, I tried removing the other RAM stick, still failed.
Last week wasn't the first time my hard drive suddenly stopped, it's happened a few times before, but the hard drive fan hasn't sped up upon the hard drive stopping, and it's also managed to start again and the computer to continue working a few seconds later. Maybe it is about time I take it to Apple...but my warranty's ran out so I'm not sure if they'll help me.

Tried unsuccessfully to restore my MBP, running the Mac OSX Lion, to factory settings. I keep getting the "can't download additional components for the Mac OSX Lion" error when reinstalling the OSX Lion. Any tips on how to resolve this problem?

Hello! Tried unsuccessfully to restore my MBP, running the Mac OSX Lion, to factory settings. I keep getting the "can't download additional components for the Mac OSX Lion" error when reinstalling the OSX Lion. Any tips on how to resolve this problem?

Hi
Given that your answer to 1. is 'pre-installed' and 3. is 'No', I think the only thing to do is to take it to an Apple store (ideally the one you bought it from) and have them reinstall it for you.
The intended solution in cases like yours is that you should be able to reboot and install even a wiped disk by using Apple's servers over the internet (you do this by restarting with 'command-r' and choosing 'reinstall Lion'). However if this isn't working for you then you need to get the store to do it. Don't let them fob you off with 'go home and try again'. Have them do it in the shop (you're still covered by Applecare warranty so it should cost you nothing save the inconvenience of the trip and possibly leaving the machine there while they fix it).
A reinstall should leave all your own personal data and programs in place.
Note for future: when you get it fixed, first thing to do is buy a cheap external drive and start keeping a backup (either Time Machine or clone with Carbon Copy Cloner).
Message was edited by: softwater

2 log-in screens after turning filevault 2 on in Mac OSX Lion?

Hi -
I turned file-vault on in Mac OSX Lion 10.7.3 and now I am presented with log-in screens 2 times whenever I reboot my mac. First log-in screen comes immediately, is a light gray screen with filevault-enabled users, so I enter my password there and after some time I am presented with a second normal log-in screen, dark gray with all users. After entering my password in this second login screen, I am able to use my mac.
I am wondering if this 2 log-in screens is the normal behavior after turning on the filevault 2 on in Mac OSX Lion?

Hi Linc -
That is indeed what I am doing now, it is still decrypting. once it is done decrypting, I will start encryption again. I am not sure why the first screen is coming, just an FYI: I do not have firmware password set in my macbook as well.
I will post back the status when I get around this, thanks for your response.

Will you please help me that when i reinstalled my mac osx lion i has changed my administrator password

will you please help me that when i reinstalled my mac osx lion i has changed my administrator password

Hey Sajeed,
Here is how to change password on Lion:
http://osxdaily.com/2011/08/24/reset-mac-os-x-10-7-lion-password/
-Aleks

Mac OSX Lion: Why does PS CS6 BETA stop responding after attempting to import pdf?

Mac OSX Lion: Why does PS CS6 BETA stop responding after attempting to import single pdf or multiple pdfs? frequently happens(2/3 times)

Can you provide any more information about the files that are causing the problems? Are these particularly large files? Many pages or images? Have you opened these files in Photoshop CS5, or other versions of Photoshop?
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InDesign CS5 crashes on startup - Mac OSX Lion

Hi Everyone,
I've reinstalled InDesign, Photoshop and Illustrator CS5 after upgrading to Mac OSX Lion,
Photoshop and Illustrator work fine but InDesign crashes on startup.
I've followed a few threads on here, one suggested creating a new adimistrator-level user on my machine - and that works, but I can't figure out what to fix in my regular user to make InDesign work in here again...
This is the error report I'm getting:
http://pastebin.com/a2LrMFdw
Help, anyone?
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I'm having a similar problem but I haven't been able to get it to work. I created a new administer level user but InDesign still won't open under that user. I've tried the other suggestions as well with no success. Please help!!!! It really doesn't help that I'm in South East Asia traveling with no fast internet to be found. :\
Here is my error log.
Process:         Adobe InDesign CS5 [577]
Path:            /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Identifier:      com.adobe.InDesign
Version:         7.0.4.553 (7040)
Code Type:       X86 (Native)
Parent Process: launchd [147]
Date/Time:       2012-07-12 21:55:35.933 +0800
OS Version:      Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report:          20606 sec
Crashes Since Last Report:           25
Per-App Interval Since Last Report: 196 sec
Per-App Crashes Since Last Report:   24
Anonymous UUID:                      58257A2C-0EFE-4E84-8072-82BBE442858B
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000034
VM Regions Near 0x34:
--> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
    __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Application Specific Information:
objc[577]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   dyld                                    0x8fe3a482 ImageLoader::isLinked() const + 6
1   dyld                                    0x8fe3886a NSLinkModule + 86
2   libdyld.dylib                           0x94a12622 NSLinkModule + 88
3   com.adobe.InDesign.Font Manager          0x10200bc8 TINglue_version + 792
4   com.adobe.InDesign.Font Manager          0x102015cf TIN_Startup + 177
5   com.adobe.InDesign.Font Manager          0x10187109 GetPlugIn + 17705
6   ObjectModelLib.dylib                    0x010511b1 0x1038000 + 102833
7   ObjectModelLib.dylib                    0x01051acb 0x1038000 + 105163
8   ObjectModelLib.dylib                    0x01060386 0x1038000 + 164742
9   ObjectModelLib.dylib                    0x01070c0d ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23101
10 ObjectModelLib.dylib                    0x0106c234 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4196
11 com.adobe.InDesign                      0x00002822 main + 82
12 com.adobe.InDesign                      0x000027a6 start + 54
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib                  0x9cf1390a kevent + 10
1   libdispatch.dylib                       0x93f54e10 _dispatch_mgr_invoke + 969
2   libdispatch.dylib                       0x93f5385f _dispatch_mgr_thread + 53
Thread 2:
0   libsystem_kernel.dylib                  0x9cf1283e __psynch_cvwait + 10
1   libsystem_c.dylib                       0x998d6e78 _pthread_cond_wait + 914
2   libsystem_c.dylib                       0x998d6f7b pthread_cond_timedwait_relative_np + 47
3   com.apple.CoreServices.CarbonCore          0x9bba23a7 TSWaitOnConditionTimedRelative + 178
4   com.apple.CoreServices.CarbonCore          0x9bc0467f MPWaitOnQueue + 200
5   PMRuntime.dylib                         0x00014130 MemUtils::GetAvailMem() + 288
6   com.apple.CoreServices.CarbonCore          0x9bc055e0 PrivateMPEntryPoint + 68
7   libsystem_c.dylib                       0x998d2ed9 _pthread_start + 335
8   libsystem_c.dylib                       0x998d66de thread_start + 34
Thread 3:
0   libsystem_kernel.dylib                  0x9cf1302e __workq_kernreturn + 10
1   libsystem_c.dylib                       0x998d4ccf _pthread_wqthread + 773
2   libsystem_c.dylib                       0x998d66fe start_wqthread + 30

TS3926 Unable to reinstall Mac OSX Lion after internet recovery

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