TS3927 my phone connect to my computer but not to itunes

I connect my iphone 4s to my computer which it connects but does not connect to itunes i have tried reinstalling itunes and the apple device support i have also tried to restart it but nothing helps please help me.

Have you tried everything here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
Tried another computer to help determine if you have a computer or iPod problem.
Another cable?

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    Go through the troubleshooting steps here:
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    Have a look here  >  http://support.apple.com/kb/TS1363
    and here  >  http://support.apple.com/kb/TS1538

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  • TS1538 I phone 3gs wont show up in Itunes, it worked in the store, the phone is recognised as a camera by the computer, but not in  itunes. itunes recogises my ipod. I have taken every step on the troubleshooting page even the unistall and reinstall i hav

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    iOS: Device not recognized in iTunes for Windows

  • IPod will connect to computer but not to iTunes (I followed the apple website guide already)

    My iPod touch 4th gen WILL connect to my computer but not iTunes. I ran the diagnostics in iTunes and Apple mobile service is running, iTunes is updated and iTunes says everything is ok EXCEPT it says there is no iPod connected, but my computer says it is.
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    My sister also has this problem connecting to the same computer (the only computer with this problem).

    Have you tried everything here:
    iOS: Device not recognized in iTunes for Windows
    including:
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    or
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  • IPod nano recognized in MY Computer but not in iTunes

    My iPod nano is recognized under My Computer but not in iTunes.
    I formaatted the iPod nano as FAT32 using the format option when right-clicking on the drive in My Computer.
    I installed the latest version of iTunes software. I adopted the five R's approach to resolve my issue. I have wanted to restore the iPod but this option is not available in iTunes, since the iPod is not recognised by the software.
    The iPod diagnostics option in iTunes indicates the following:
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    Dell Computer Corp. Latitude L400
    iTunes 7.0.2.16
    iPodService 7.0.2.16 is currently running.
    iTunesHelper 7.0.2.16 is currently running.
    Current user is an administrator.
    Connected Storage Devices:
    IDE\DiskIC25N020ATDA04-0______________________DA3OA70A, Bus Type ATA, Bus Address [0,0]
    USBSTOR\DiskApple__iPod___________1.62, Bus Type USB
    USBSTOR\DiskWD_____2500BB_External0602, Bus Type USB
    Universal Serial Bus Controllers:
    NEC PCI to USB Open Host Controller, PCI bus 129, device 0, function 0. Device is working properly.
    NEC PCI to USB Open Host Controller, PCI bus 129, device 0, function 1. Device is working properly.
    Standard Enhanced PCI to USB Host Controller, PCI bus 129, device 0, function 2. Device is working properly.
    Intel(R) 82371AB/EB PCI to USB Universal Host Controller, PCI bus 0, device 7, function 2. Device is working properly.
    No IEEE 1394 Host Controller found.
    Connected Device Information
    ORLAITH'S I (I:\), iPod nano running firmware version 1.1.1
    Serial Number:
    Bus Speed: 61440
    The last connected iPod serial number:
    The iPod Service Logging Information:
    [SERVICE: 0x834,09:19:26 INFO] Started C:\Program Files\iPod\bin\iPodService.exe (Fri Dec 15 09:19:26 2006)
    [SERVICE: 0x834,09:19:26 INFO] ##### iPodService starting as a service, version: 7.0.2.16
    [SERVICE: 0x848,09:19:27 INFO] Got signaled to go ahead... Starting device manager!
    [SERVICE: 0x87C,09:19:27 INFO] Listener Window created
    [SERVICE: 0x87C,09:35:21 INFO] [DevNodesChanged]
    [SERVICE: 0x87C,09:35:22 INFO] [DevNodesChanged]
    [SERVICE: 0x87C,09:35:23 INFO] [DevNodesChanged]
    [SERVICE: 0x87C,09:35:23 INFO] [DevNodesChanged]
    [SERVICE: 0x87C,09:35:23 INFO] [DevNodesChanged]
    [SERVICE: 0x87C,10:15:57 INFO] [DevNodesChanged]
    [SERVICE: 0x87C,10:15:57 INFO] [DevNodesChanged]
    [SERVICE: 0x87C,10:15:57 INFO] [DevNodesChanged]
    [SERVICE: 0x87C,10:15:58 INFO] [InterfaceArrival] \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:15:58 INFO] device \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:15:58 INFO] device is an iPod
    [SERVICE: 0x87C,10:15:58 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x87C,10:15:58 INFO] [-1] set waiting to mount = 1
    [SERVICE: 0x87C,10:15:58 INFO] [1] Assigning session 0
    [SERVICE: 0x87C,10:15:58 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_objDeviceNameMap
    [SERVICE: 0x87C,10:15:58 INFO] [1] added state machine 1 to m_objDeviceIdMap
    [SERVICE: 0x87C,10:15:58 INFO] [1] added device number 2 to m_objDeviceNumberMap
    [SERVICE: 0x87C,10:15:58 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_vctDeviceInterfaces
    [SERVICE: 0x87C,10:15:58 INFO] [DevNodesChanged]
    [SERVICE: 0x87C,10:15:58 INFO] [1] input #0 from src #0
    [SERVICE: 0x87C,10:15:58 INFO] [DevNodesChanged]
    [SERVICE: 0x87C,10:15:58 INFO] [1] input #1 from src #0
    [SERVICE: 0x86C,10:15:58 INFO] [1] input #0
    [SERVICE: 0x870,10:15:58 INFO] [1] input #1
    [SERVICE: 0x86C,10:15:58 INFO] [MACHINE 1 INPUT #0] - (HDW) CheckDevNode
    [SERVICE: 0x86C,10:15:58 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x870,10:15:58 INFO] [MACHINE 1 INPUT #1] - (HDW) CheckDevNode
    [SERVICE: 0x870,10:15:58 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x87C,10:16:01 INFO] [SIMULATED VOLUME ARRIVAL] generating volume mount for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:01 INFO] [VolumeArrive] mask = 0x1FC
    [SERVICE: 0x87C,10:16:01 INFO] looking up device # for \\.\I:
    [SERVICE: 0x87C,10:16:01 INFO] type 0x7 drive 0x2 partition 0x1
    [SERVICE: 0x87C,10:16:01 INFO] iTunes device #2 found with drive letter I, mask 0x100
    [SERVICE: 0x87C,10:16:01 INFO] [1] set waiting to mount = 0
    [SERVICE: 0x87C,10:16:01 INFO] [1] input #2 from src #0
    [SERVICE: 0x87C,10:16:01 INFO] looking up device # for \\.\H:
    [SERVICE: 0x87C,10:16:01 INFO] type 0x7 drive 0x1 partition 0x3
    [SERVICE: 0x87C,10:16:01 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
    [SERVICE: 0x874,10:16:02 INFO] [1] input #2
    [SERVICE: 0x874,10:16:02 INFO] [MACHINE 1 INPUT #2] - (HDW) Volume Mount
    [SERVICE: 0x874,10:16:02 INFO] ** CItunesDevice::HandleHardwareInput()
    [SERVICE: 0x878,10:16:02 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x878,10:16:02 INFO] [First Connect] Creating connect event for device 1
    [SERVICE: 0x878,10:16:02 INFO] [1] set waiting to mount = 1
    [SERVICE: 0x878,10:16:02 INFO] [1] input #3 from src #0
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x86C,10:16:02 INFO] [1] input #3
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\G:
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x1 partition 0x2
    [SERVICE: 0x87C,10:16:02 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\F:
    [SERVICE: 0x87C,10:16:02 INFO] type 0x2 drive 0x0 partition 0xffffffff
    [SERVICE: 0x87C,10:16:02 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\E:
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x1 partition 0x1
    [SERVICE: 0x87C,10:16:02 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
    [SERVICE: 0x86C,10:16:02 INFO] [MACHINE 1 INPUT #3] - (HDW) Interface Arrival
    [SERVICE: 0x86C,10:16:02 INFO] [1] progress state is 2, Waiting to mount = 1
    [SERVICE: 0x86C,10:16:02 INFO] [1] progress is now 2
    [SERVICE: 0x86C,10:16:02 INFO] [1] progress is now 2
    [SERVICE: 0x86C,10:16:02 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
    [SERVICE: 0x86C,10:16:02 INFO] [MACHINE 1 ACTIONS] - {Connected}
    [SERVICE: 0x86C,10:16:02 INFO] [1] SCSI Inquiry attempt #0
    [SERVICE: 0x86C,10:16:02 INFO] VendorId: Apple
    [SERVICE: 0x86C,10:16:02 INFO] ProductId: iPod
    [SERVICE: 0x86C,10:16:02 INFO] revision: 1.62
    [SERVICE: 0x86C,10:16:02 INFO] vendor bytes:
    [SERVICE: 0x86C,10:16:02 INFO] 02 01 00 00 00 00 00 00 00 0C 00 06 92 00 00 00 00 00 00 00
    [SERVICE: 0x86C,10:16:02 INFO] [1] firmware version: 1.62 (0x13E)
    [SERVICE: 0x86C,10:16:02 INFO] [1] Power State: Powered
    [SERVICE: 0x86C,10:16:02 INFO] [1] Checkpoint attempt #0
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\D:
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x0 partition 0x3
    [SERVICE: 0x87C,10:16:02 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
    [SERVICE: 0x86C,10:16:02 ERROR] Did not find first letter of stage
    [SERVICE: 0x86C,10:16:02 INFO] got HotPlugState 0
    [SERVICE: 0x86C,10:16:02 INFO] [1] serial number 000A270018314842
    [SERVICE: 0x86C,10:16:02 INFO] [1] *** CONNECTED - Sending event out, device session 0.
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x87C,10:16:02 INFO] [SIMULATED VOLUME ARRIVAL] generating volume mount for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:02 INFO] [VolumeArrive] mask = 0x1FC
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\I:
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x1
    [SERVICE: 0x87C,10:16:02 INFO] iTunes device #2 found with drive letter I, mask 0x100
    [SERVICE: 0x87C,10:16:02 INFO] [1] set waiting to mount = 0
    [SERVICE: 0x87C,10:16:02 INFO] [1] input #4 from src #0
    [SERVICE: 0x870,10:16:02 INFO] [1] input #4
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\H:
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x1 partition 0x3
    [SERVICE: 0x87C,10:16:02 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\G:
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x1 partition 0x2
    [SERVICE: 0x87C,10:16:02 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
    [SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\.\F:
    [SERVICE: 0x87C,10:16:03 INFO] type 0x2 drive 0x0 partition 0xffffffff
    [SERVICE: 0x87C,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
    [SERVICE: 0x870,10:16:03 INFO] [MACHINE 1 INPUT #4] - (HDW) Volume Mount
    [SERVICE: 0x870,10:16:03 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
    [SERVICE: 0xD40,10:16:03 INFO] <0x4> Got Serial #
    [SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\.\E:
    [SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x1 partition 0x1
    [SERVICE: 0x87C,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
    [SERVICE: 0x870,10:16:03 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x870,10:16:03 INFO] [MACHINE 1 ACTIONS] - {Mounted}
    [SERVICE: 0x870,10:16:03 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0x870,10:16:03 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0xF74,10:16:03 INFO] [1] Progress state is 2, Waiting to disconnect = 0
    [SERVICE: 0xAD8,10:16:03 INFO] Mounted
    [SERVICE: 0xAD8,10:16:03 INFO] [1] already mounted!
    [SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\.\D:
    [SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x0 partition 0x3
    [SERVICE: 0x87C,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
    [SERVICE: 0x870,10:16:03 ERROR] Did not find first letter of stage
    [SERVICE: 0x870,10:16:03 INFO] got HotPlugState 0
    [SERVICE: 0x870,10:16:03 INFO] [1] OS says filesystem is FAT32
    [SERVICE: 0x870,10:16:03 INFO] File does not exist!
    [SERVICE: 0x870,10:16:03 INFO] [1] iTunes Preference file does not exist!
    [SERVICE: 0x870,10:16:03 INFO] [1] ===== iPod Nano =====
    [SERVICE: 0x870,10:16:03 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x87C,10:16:03 INFO] [VolumeArrive] mask = 0x100
    [SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\.\I:
    [SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x2 partition 0x1
    [SERVICE: 0x87C,10:16:03 INFO] iTunes device #2 found with drive letter I, mask 0x100
    [SERVICE: 0x87C,10:16:03 INFO] [1] set waiting to mount = 0
    [SERVICE: 0x87C,10:16:03 INFO] [1] input #5 from src #0
    [SERVICE: 0x878,10:16:03 INFO] [First Connect] Creating mount event for device 1
    [SERVICE: 0x878,10:16:03 INFO] [VolumeArrive] mask = 0x1FC
    [SERVICE: 0x878,10:16:03 INFO] looking up device # for \\.\I:
    [SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x2 partition 0x1
    [SERVICE: 0x878,10:16:03 INFO] iTunes device #2 found with drive letter I, mask 0x100
    [SERVICE: 0x870,10:16:03 INFO] 10:16:3, year 2006, day of yr. 348, GMT offset 0 isDST 0
    [SERVICE: 0x878,10:16:03 INFO] [1] set waiting to mount = 0
    [SERVICE: 0x878,10:16:03 INFO] [1] input #6 from src #0
    [SERVICE: 0x878,10:16:03 INFO] looking up device # for \\.\H:
    [SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x1 partition 0x3
    [SERVICE: 0x878,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
    [SERVICE: 0x870,10:16:03 INFO] [1] progress is now 0
    [SERVICE: 0x87C,10:16:03 INFO] [DevNodesChanged]
    [SERVICE: 0x87C,10:16:03 INFO] [1] input #7 from src #0
    [SERVICE: 0x878,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x878,10:16:03 INFO] looking up device # for \\.\G:
    [SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x1 partition 0x2
    [SERVICE: 0x878,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
    [SERVICE: 0x878,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x878,10:16:03 INFO] looking up device # for \\.\F:
    [SERVICE: 0x878,10:16:03 INFO] type 0x2 drive 0x0 partition 0xffffffff
    [SERVICE: 0x878,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
    [SERVICE: 0x878,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
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    [SERVICE: 0x878,10:16:03 INFO] looking up device # for \\.\E:
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    [SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x878,10:16:03 INFO] looking up device # for \\.\D:
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    [SERVICE: 0xD68,10:56:59 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xD68,10:56:59 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
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