TS3938 Can no longer scan with my MP800 Canon printer
I've seen lots of posts on this, and it is extremely frustrating that I'm starting to think it's just assumed that the owners of MP800 Canon printer/scanners will just toss out a perfectly good, little-used piece of hardware and buy something new. I've tried going to the HP site, loading the new drivers, etc. I've also tried changing from MP Navigator to Image Capture, but nothing happens when I open the Scanner, except for an empty screen that turns completely white when I click on Show Details.
I am REALLY disappointed in Apple OS update. In the PC world (which I bought a mac to get away from) I would just uninstall the entire printer, then re-install it and count on the correct drivers etc. to be loaded. I've tried to find a way to do this on the forums, but no luck. Is there any way to un-install the printer/scanner completely? And then re-install it to pick up the new drivers/software or whatever, that would work?
Uninstalling and reinstalling the drivers should resolve this issue. Please perform the following to remove the currently installed drivers: (If any items are not listed, move on to the next step.)
1. Open Finder
2. Open the 'Library' folder.
3. Open the 'Printers' folder.
4. Open the 'Canon' folder.
5. Send the 'BJ Printer' folder to the trash.
6. Return to the 'Library' folder.
7. Open the 'Receipts' folder.
8. Locate any items related to your printer and send them to the trash.
Leave the 'Canon Printer Drivers.pkg' file in the folder if it happens to be listed.
9. Return to the 'Library' folder.
10. Open 'Image Capture'.
11. Open the 'Twain Data Sources' folder.
12. Send any Canon files related to your printer to the trash.
13. Open the Applications folder.
14. Open the Canon Utilities folder.
15. Send the MP Navigator to the trash.
16. Restart your computer.
To get your MP800 Canon printer operating , please follow these steps:
Download the following drivers:
mcpd-mac-mp800-10_51_2-ea11.dmg
msd_-mac-mp800-12_13_3-ej7.dmg
mpnosx207ej7.dmg
Once the downloads are completed, open each installer package to begin setup.
Once this process is completed, try scanning and printing with your MP800 Canon printer.
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Which model Epsons are they?
I'm assuming you're using Yosemite (OS X 10.10), and that the problem developed when you upgraded from a previous OS.
(Your profile says 10.6.7 BTW).
Maybe the scanning function is not compatible with Yosemite.
You could try a few things:
reset your wifi system:
power down everything: modem, router, computer, printer/scanners.
wait a minute.
power them all up again, in that order: modem, router, computer, printers. Let each power up completely before going on to the next.
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If the printer will not make copies, the unit may have a "Scanner Failure", unfortunately, and resetting the router, or computer troubleshooting would not make a difference.
You can try a power reset on the printer, to see if that will help:
Power reset the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
You can also try using a different wall outlet to see if this makes a difference.
If the problem continues, contact HP's Technical Support directly to discuss your printer replacement options, as you would require a new printer if there is a Scanner Failure.
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck to you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution! -
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Hello,
I have not had luck with Canon so hoping my Apple community can come through for me Here is my problem. I have a Canon MG5220 "all-in-one" that I am able to print to just fine. I was able to scan a year ago but something has changed and I am no longer able to scan. I have all the Canon software and the error I get is as follows when using MP Navigator 4.0 EX:
"Error 2.10 - Cannot communicate with scanner. Cable may be disconnected or scanner is turned off. Check status."
I have deleted and re-added my printer several times but that has not done anything. I believe there was a time in the past when it was scanning properly that I had a separate printer icon under "Printers" on left of "Print and Scan" sscreen for the scanner but not sure (can someone confirm?). Regardless, I only have one now.
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Any help would be much appreciated.
Thanks,
epieOpen Finder and navigate to Applications > Canon Utilities > IJ Network Scanner Selector EX and open the Canon IJ Network Scanner Selector EX utility. This utility will search your local network for the MG5220 and if found, should show something like below.
If the MG5220 is found, ensure that it is selected - as opposed to "Do Not Use" - and then press the OK button.
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From the Preferences window, with the General tab selected, ensure you have the MP5200 Series Network set as shown below (which is for my wireless MG6250).
If it is set, press the OK button to close the Preferences window and then see if you can scan. -
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https://discussions.apple.com/message/19168365#19168365
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