TS3988 Cannot unlink old e-mail account from iCloud

I am trying to update my iCloud e-mail address to reflect my new e-mail, however there is no way on my iPad to do this -- it refuses to take my old password and even though I have reset my password with Apple AND provided both my old and new e-mail addresses and entered all of the correct verification questions it persists in asking me for the password for my old e-mail account. This is an AMAZINGLY FRUSTRATING process Apple has set it -- it has virtually no comparison to any other security system online -- my bank, my brokerage account, my access to my health records are ALL SIGNIFICANTLY EASIER TO ACCESS and to manage security for. You guys HAVE to make this easier and more intuitive. It's 100% a broken system right now -- what's the point of having verification questions and asking for both old and new e-mail accounts if this does NOTHING but put you back in the same inescapable loop? For the amount of money you guys make off your devices and digital sales you'd think you could hire someone to solve issues like this gracefully. PLEASE help resolve this. I am highly technically literate...I cannot imagine what it might be like for your users who are less so.

This is the forum where you do not address apple, but help is provided by users like you. Surprise, I know.
Go back to appleid site and change your new apple id back to old one for one minute. That will trick Apple server into thinking that old id exists, allowing just enough time to delete account. Change it back when done and verify.

Similar Messages

  • TS4020 "cannot get mail" The connection to the server failed. My mail account from Icloud will work if I only disconnect my wifi in my iphone and use internet plan from carrier. Anybody else with this proble??

    My mail account from icloud will work if I only disconnect my wifi in my iphone and only use internet plan from my carrier. Anybody else with this problem??

    I've been having the same problem since iCloud appeared and complicated an otherwise trouble-free system. Doubling frustrating is that iCloud duplicates my .Mac account so I get two of everything in my Inbox. I turned off iCloud and now mail at least goes out but I can't delete the duplicate account.

  • How do I delete an old e-mail account from my Apple ID?

    When I purchased my iPad, I registered with an old y-mail account and a backup e-mail to my girlfriend's e-mail address, Now I have a g-mail account and need to delete the y-mail account and change the backup e-mail account. I cannot find information that will help me accomplish this.

    Try here...
    I no longer have an email address that was also my Apple ID. Can I still use the email address as my Apple ID?
    Apple recommends you change your Apple ID to your current, working email address. This will not create another Apple ID, it will only change it to your working email address. See Changing the name you use for your Apple ID if you'd like more information.
    Note: @mac.com and @me.com Apple IDs can not be renamed.  If you no longer use the .mac or .me email address be sure to add your valid email address as an additional email address.
    From here  >  http://support.apple.com/kb/HT5622
    If necessary, Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • How can I erase the old e-mail accounts from the BB

    I just got a BB 8300 and I registered my account, but the previous owner´s e mail accounts still show in he screen. How can I get rid of them.
    Thx
    Solved!
    Go to Solution.

    mayer wrote:
    I just got a BB 8300 and I registered my account, but the previous owner´s e mail accounts still show in he screen. How can I get rid of them.
    Thx
    Just wipe the device.  That's the quickest way.
    John
    Stevie Ray! 1954-1990
    ** Don't forget to resolve your post with the accepted solution.

  • Deleting an old e-mail account

    I want to delete an old e-mail account from my iMac. Unfortunately, the only option I can find is to check or uncheck the "enable this account" box. Any way to completely delete an e-mail account from the mailboxes? Thanks!

    Open Mail preferences and click on the Accounts icon in the toolbar. Select the account you want to delete in the list and click on the [-] button at the bottom of the list. Note that all the mail you have in that account will also be deleted. If you want to preserve any of it then create a new folder in your active mail account and then move all the mail from the old account into the new folder. Then delete the old account.

  • All contacts gone after deleting old Outlook (exchange) mail account from iphone.  How to get contacts back?

    I deleted an old company mail account and when doing so it deleted all the contacts on the iphone.  How can I get them back?  Can I do a restore where I import ONLY the contacts?  Or does Restore just overwrite everything?
    When I connect my phone with itunes and go to the "Info" tab, it asks me if I want to "Sync Contacts with Outlook" where outlook is a choice from a dropdown menu.  The question I have is what contacts are stored on itunes, if any, and which way it will write them --->  phone to itunes or itunes to phone.  Since my phone contact folder is empty right now, I want to get these back from itunes.  I am hoping those outlook contacts are stored on itunes and can then be downloaded to my phone, but I do not want to do a complete restore as the last time the phone was synced was a long time ago and contacts will be lost.  If the sync writes an empty contacts folder onto itunes then the restore will not even be an option.  Just want to make sure I do not overwrite any contacts that are stored on itunes.
    By the way, icloud for contacts was not on so I do not have that route of recovery.
    Help.

    Exchange contacts exist only on the Exchange server, and are automatically deleted when the account is remove.  This is standard security policy of Exchange accounts.  They would not have been backed up to iCloud in any event.

  • I have an old apple id that i havent used for years. For some reason i have updates on my mac i cannot do unless i sign onto that old account. It uses an old e mail account i no longer use or have access to. How can i get to do these updates?

    I have an old apple id that i havent used for years. For some reason i have updates on my mac i cannot do unless i sign onto that old account. It uses an old e mail account i no longer use or have access to. How can i get to do these updates?

    its very specific.
    If you are seeing the old Apple ID with regard to this Mac, then it would seem that somehow you have incorporated the ID in the setup of this new Mac.
    Iphoto i use never used imovie.
    If you began using iPhoto without having Accepted it into your Apple ID, then that would explain why you are unable to update the app. If any of the iLife apps are used without Accepting them into your Apple ID, the ability to accept them will lapse and you will not be able to update them.

  • Cannot log into my yahoo mail account from my iphone4.

    I cannot log into my yahoo mail account from my iphone4.  The password does not have any special characters.  On my PC there is no problem.
    Also cannot configure Add Yahoo mail.  I woould get a message, stating "Verification required.  Log into your Yahoo! account at www.yahoo.com".  when I attempt this I get "Invalid ID/Password".

    Tried eveyrhting and this was the way that fixed it for me --
    if you are having an issue adding the yahoo mail account on an iphone/ ipad / ipod.
    In the app store download the yahoo mail app for iphone (it works on ipads and ipods as well.. but there's only an iphone version).  After downloading it - open and sign in.  It's likely it will say that your yahoo account is 'locked' due to suspicious activity - follow the prompts to unlock it.
    Now add the yahoo account under the ipad mail settings.
    It should work in the regular ipad, iphone, ipod mail application now.
    Hope this helps

  • Cannot access my mail account from last 2-3 days

    I am having problem in  accessing my mail accounts from last 2-3 days

    ->Force Quit, select Mail

  • How do I remove an e-mail account from my Nokia e-...

    On my Nokia 5230 I'm using the Nokia e-mail client: http://store.ovi.com/content/8794 . This works fine for me. Yesterday I encountered a little proplem which I cannot resolve so far. I want to remove an e-mail account from my account list and I cannot find a option to do that. Within the menu I can find an option where I can change the settings for the different e-mail accounts, but there is no menu option "remove account". If someone knows a solution please feel free to share it with me.
    The workaround mentiond in this topic: /t5/Messaging-Email-and-Browsing/How-can-i-delete-​my-email-account-from-5230/td-p/685163 does not work sinc it would not find any mailboxes........

    /t5/Messaging-Email-and-Browsing/deleting-yahoo-ac​count/td-p/1112213
    try this was just asked earlier
    If  i have helped at all a click on the white star below would be nice thanks.
    Now using the Lumia 1520

  • I cannot access old e-mails via Time machine since installing Mountain Lion at the beginning of August.

    I cannot access old e-mails via Time machine since installing Mountain Lion at the beginning of August. I can access those received and sent since the benning of August. I can access other documents prior to August.

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the page that opens.
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
    Click the Clear Display icon in the toolbar. Try the action that you're having trouble with again. Post any messages that appear in the Console window – the text, please, not a screenshot.
    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • Old e-mail account keeps showing up when I reply to e-mail sent to active account

    I deleted a hotmail e-mail account from my iPhone.  The reason that I deleted it was because sometimes when I replied to an e-mail sent to my aol or Time-Warner e-mail addresses (which were active on the phone), the e-mail would somehow show up to the recipient as having come from the old hotmail account.  Thus, when the other person replied, it went to the hotmail account instead of my aol or Time-Warner account. 
    Incredibly, even after I deleted the hotmail account from the phone, restarted it and did everything else that I could think of to be sure that it was gone, this still happens.  Here is an example:
    1.  I send an e-mail to a friend from my aol account.
    2.  The friend replies and I receive the e-mail in my aol account.
    3.  I reply back to the friend.  In the "from" box in the e-mail that my friend receives from me, it does not show the aol account, but instead the hotmail account.
    4.  When the friend replies, it goes to the hotmail account and not the account.
    5.  The only way that I become aware that the friend replied is by checking the hotmail account.
    So the question is:  how do I get this to stop?

    i already sign-out my account and sign in again but still when i update an app, wrong username will pop up..
    "settings, itunes&app store, sign out username, re enter username"

  • I cannot access my mobileme's account from my Ipad 2

    I cannot access my mobileme's account from my Ipad 2 because it assumes I do not have an account and need to create a new one (I can access my mobileme's account from my MacBook Pro). What can I do?

    What are you trying to look up on your mobile me account?  You should be syncing mobile me e mails, contacts, ect.  You have to set them up.

  • Delete old e-mail account icon

    The Icons at the bottom on main screen are Messages, E-Mail (new account), E-Mail (old account), SMS and MMS, Contacts, and Calendar. I want the icon for the old E-Mail account deleted, permanently off my phone. Completely gone everywhere from the phone. Any info on this subject will be greatly appreciated.
    Thanks
    Jeff 
    Solved!
    Go to Solution.

    Nevermind, I figured it out.

  • I need to change my iCloud e-mail to my new e-mail because my old e-mail account has been deleted and i haven't been using it for a while.

    i need to change my iCloud e-mail to my new e-mail because my old e-mail account has been deleted and i haven't been using it for a while.
    my new e-mail is my apple ID but my iCloud one wont change over.

    If the old ID ("email address") is an earlier version of your current ID, try temporarily recreating the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

Maybe you are looking for