TS3988 How do I get the email account that was in icloud?

Hello, my manager handed me his phone off to resolve it and I restored and updated the iphone without knowing who was the account that was set up iCloud, and now I can not activate the phone. How do I get the email account that was in icloud that was configured on the phone? Starting email already know who is the account

No one can give you that.  Ask your manager to contact the previous owner of the device.  They are the only one who can help you with this, either by providing the correct ID and password, or erasing the phone and removing it from their account as explained here: http://support.apple.com/kb/TS4515.

Similar Messages

  • How do you change the email address that was used to set up your ipod?

    How do you change the email address that was used to set up your ipod?

    Jus what do you want to accomplish? The Apple ID email address is used for variosu thing onthe iPod like:
    - For purchasing media. Srrings.iTunes and App stores. Sing out and sign into anoterh account
    - Settings>iCLoudl for iCloud account
    - Settings>FaceRome for Apple ID and where You can Be Reached At email address
    - Settings>Messages for Send And Receive email address.
    - Maybe for Game Center

  • TS3988 How do I change the email address relating to my iCloud account?

    How do I change the email address relating to my iCloud account (ie from a hotmail address that I plan to delete, to an outlook address)?
    Thanks in advance

    Your description doesn't make it entirely clear what you are trying to do. Your Apple ID - which you use to log in to iCloud - is a non-Apple email address and you can change this. You may also have a 'rescue' address (advisable) which is a non-Apple email address and you can change that. The @icloud.com address you set up when you opened the iCloud account can not be changed, but has nothing directly to do with Hotmail (other than that being the login).
    What you can do is add up to three 'email aliases' - these are additional addresses (not accounts) which deliver into the same inbox as the main account. (In fact it's a good idea to give out alias addresses, rather than the main address, because if they attract spam you can easily change them.) (New aliases can only be @icloud.com ones; @me.com addresses cannot now be created.)
    You should be aware before you start that once you've created an alias you cannot turn that address into a full iCloud account, move it to another account, or reactivate it if you delete it.
    More information on aliases here:
    http://help.apple.com/icloud/#mm6b1a490a

  • HT5621 how do i change the email account that is associated with icloud?

    I cannot access the email account that is associated with my icloud account because it has been hacked, and i cannot get back into it. Please helpme figure out how to change which email address is associated with icloud. Thank you

    Problem resolved!  Deleted the current account and signed in with the new one. 

  • How can I change the email account listed in my iCloud?

    The email listed in my iCloud account is no longer in use and therefore can not access a password reminder. I do not know the password therefore I cannot even delete the account and start over. What can I do to solve this so that I no longer have to keep hitting cancel when it asks for my password?

    See http://support.apple.com/kb/HT4436 and in addition, http://AppleID.apple.com and Manage Apple ID Account.

  • How do I change the email account that sends photos?

    I have 2 email accounts on my phone. Currently it sends photos from my business account. I want it to send from my personal account. Any way to switch this?

    Richard,
    You need to change which email account is the default. Go to Settings -> Mail -> Default Account and choose your personal account. This will now be the default account whenever an account is not specified; i.e. sending links from Safari, emailing photos, etc. To send an email from your Business account you'll need to enter mail, touch the business account, and then choose to create a new email.

  • I had to shut down my email account that was my icloud account. Now I can't change my icloud account?

    I recently change my nettwork company/internet supplier, and my old email account was stopped.  My old email address was also my icould account identification.  I managed to change my Apple ID to my new mail address along with a new password, but I can't for the live of me change and do the same with my icloud.  What do I do?    How do I change my icloud account/identity (has to be a complete email address)???????  This goes for my Macbook pro, ipad 2 and iphone 4
    I really hope someone can help me....

    Evidently you have two Apple IDs, one in use for iCloud and one not. You have changed the latter to be your new emails address. Having done this you cannot change the iCloud Apple ID to be the same as the other ID since this would in effect merge them, which is not possible. You will have to find another email address to change it to, such as a free Yahoo or GMail one.

  • How do you reset the email account? not the facetime or itunes account, but the email on the email app.

    ok, so i set up an email account on my ipod so i don't have to go onto my pc to access emails from that account. but recently i needed to make a new email for use with other things and want to use the new email rather than the old one. how do i erase the email account that's been set up so that i can use the new one?

    Just go to Settings>Mail..>and the accvount yu want to delete.  Scroll down the screen and there will be a big red delete account button

  • How do I change an email account that is backed up to iCloud?

    How can I change the email account that is currently being backed up to icloud?

    This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll normally be most likely to get help with general iTunes and iTunes Store issues if you ask in the general iTunes forums.
    Answering quickly, though, this is a question you probably should ask of Apple through your iTunes Connect account. These are user-to-user technical support forums, so not many content providers who might know the specifics of the process participate here.
    Regards.

  • I find how to get back your account that was hacke...

    HEY GUYS, I got My account back,  I try all stupid forms that skype ask you to fill.. so.. 
    here what you have to do.. 
    1st get a new account with an email from same domain .. in my case I have my onw domain, so I load new email account. 
    2., add as many contact as you can from your old account ., ask same peopel to add you . 
    3,. go and fill the form and feel all fileds, try to be exactr, in my case I had first skype at 2003,, so I couldnt remmber the date or email tha I sign up.. 
    4. skype will send you saying they cant do anything as your info is not correct .. dont worry , keep sending emails to the person who respont. try to show that you are the owner 
    5. in my case. I ask them to put back the email account that was befor the update, most time the hackers will update your email and password, but skype know your past emails, .. 
    6. after 5 days, I am sure if you not give up, you will get your account back, as skype will send you a request email for update the password from the past email account.. 
    so.. I think .. you can try . and dont get upsat, I get my account back. and realy all what I provide, beside my contacts was incorrect . 

    What file() did you delete?
    Only specific files or the entire Firefox profile folder?
    Do you still have the JSON backups in the bookmarkbackups folder?
    You can use this button to go to the currently used Firefox profile folder:
    *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
    *http://kb.mozillazine.org/Profile_folder_-_Firefox
    If you use the Time Machine then try to restore the file(s) from that backup.
    *http://www.apple.com/support/timemachine/
    *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile
    *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

  • I want to email photos on a different email system, gmail. How can I get the email icon of iphoto to put my photo on a gmail email?

    I want to email photos on a different email system, gmail. How can I get the email icon of iphoto to put my photo on a gmail email?

    If you have Mail setup a a client for your Gmail account set iPhoto to use Mail.  Then select one of Mail's stationary templates for photos and use it. May not be as good as the iPhoto templates but will be fancier than a plain email window.
    Click to view full size
    OT

  • How do I change the email account for icloud on my iphone only

    How do I change the email account for icloud on my iphone6 only.  I don't want to change my ipad or my husband's iphone6.  Currently all 3 devices have the same gmail account associated with them.  I have created a new & separate apple id and I want that on my phone but I can't figure out how to delete his email from my phone.

    To change iCloud accounts you have to go to Settings>iCloud, sign out, then sign back in with your other ID to create your new account.  If you want to migrate a copy of the iCloud data to the new account, start by saving any photo stream photos that you want to keep to your camera roll (unless already there) by opening your my photo stream album, tapping Select, tapping the photos, tap the share icon (box with upward facing arrow), then tapping Save Image.  If you are syncing notes with iCloud that you want to keep, you'll need to open each of your notes and email them to yourself so you can later copy and paste the text into new notes created in your new account.  Then go to Settings>iCloud, tap Sign Out, choose Keep on My iPhone and provide the password to turn off Find My iPhone when prompted.  Then sign back in with your new Apple ID to create your new account and choose Merge to upload the data to your new account.  Once you are on a separate account you can go to iCloud.com and delete your husband's data from your account (and he can do the same with yours).
    Just be aware that the current @icloud.com email address cannot be moved to the new account, nor can the current my photo stream album (which is why you need to save any my photo stream photos you want to keep to your iPhone before signing out of the existing account).

  • How can I change the email address linked to my iCloud account on iPhone 4S running iOS 7?

    How can I change the email address linked to my iCloud account for iPhone 4s?

    Welcome to the Apple Community.
    If it's your non-iCloud mail address, start here, change your country if necessary and go to manage your account
    If it is your iCloud mail address you want to change, you can't.

  • I have used the same Apple ID on my children's iPads. Both iPads are now showing as the same. How do I get the missing account back?

    I have used the same Apple ID on my children's iPads. Both iPads are now showing as the same. How do I get the missing account back?

    You can clear the iPad and start again with the other account> Settings->General->Reset->Erase all Content & Settings
    Or you can go to Settings->Itunes and App Stores->Apple ID->Sign Out,
    And Then  Sign in with the other account. You can then download the Apps with that account. Though you may block the other account for 90 days.
    Your best bet is to set it up again using the orighinal account it had, so you can get their Apps back. without affecting your account.

  • How can I change the email address associated with my iCloud account?Ask your question.

    How can I change the email address associated with my iCloud account?

    sschultz365 wrote:
    When my iPhone updated, it reloaded an old email address as my iCloud address and I don't know the password associated with that email address.  How do I delete the old account and set up a new one with my new email?
    To change the iCloud ID ("email address") you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use.  When you do this you may find that the password for your old ID isn't accepted.  If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

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