TS3988 My credit card was recently stolen. I tried switching my CC info to a new card on itunes. Now i cannot buy anything using that card on itunes - tells me to go to some support site but the site is cutoff on my ipad so i cant see the whole site. ***

My credit card that was associated with my itunes account was hacked and recently cancelled. I need to change to a new card. I added one in itunes and was able to make one purchase...now its blocking any new purchases. How do i reset this so it freaking works again?????

Contact Apple for assistance by going to https://expresslane.apple.com ; click ‘iTunes', and then 'iTunes Store', then 'Purchases, Billing & Redemption'.

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I was charged by adobe, but cannot download or use product. There is no proof of my purchase in my profile but the money is not in my account. What is going on with this situation?

I was charged by adobe, but cannot download or use product. There is no proof of my purchase in my profile but the money is not in my account. What is going on with this situation?

Hi there
Please check that you are signing in with the same Adobe ID/email address you used to make the purchase.
If you need further assistance, please message me.
Kind regards
Bev

HT1918 My visa card was stolen and now I cannot download anything new using my account because it is wanting the old access code but I can't remember it. I have been trying to reset my billing card and it keeps saying give the three digit code on the back

My visa card was stolen and now I cannot buy anything using my account. It is asking for the old three digit access code and I cannot remember it. I have tried to reset my new billing information and it keeps going back to please put in the pass code. Grrr help help!!!!

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

I cannot buy anything, even though I am in credit

I successfully redeemed an itunes gift card today, and the balance was added to my account, but now I cannot buy anything from the store, and when I did buy something, the money was taken from my bank account, not the balance....what am I doing wrong here?
Many thanks.

donnafromgloucester wrote:
...but now I cannot buy anything from the store, and when I did buy something...
I'm a bit confused. Are you or are you not able to purchase from the store?
Are you perhaps using two separate IDs?

Ive tried almost EVERYTHING and i still cant track my iPod that was recently stolen. Ive called apple been all over the website and still no way of tracking it. What are some other ways!?

Ive tried almost EVERYTHING and i still cant track my iPod that was recently stolen. Ive called apple been all over the website and still no way of tracking it. What are some other ways!?

Only the old fashioned way, like if you lost a wallet or purse.
- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it unless you had iOS 7 on the device. With iOS 7, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

Recently my pc crashed and I had to have a new profile built. now when syncing my iphone to the computer the sync gets stuck on step 8 and "syncing artwork" It never finishes syncing...just sits there for hours. How do I fix this?

Recently my pc crashed and I had to have a new profile built. Now when syncing my iphone 4s to the computer the sync gets stuck on step 8 and "syncing artwork" It never finishes syncing...just sits there for hours. Subsequently most of my music and apps are missing from my iphone because it never finishes syncing. How do I fix this?

1) ensure iTunes is authorized for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPhone but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone with it.
above works for purchases from the iTunes store. for everything else, check out this post by Zevoneer.

Itune store asked me to contact apple support to complete the transaction after I filled up my credit card information when I was buying an iphone app

itune store asked me to contact apple support to complete the transaction after I filled up my credit card information when I was buying an iphone app.
What am i gonna do?

I woould suggest contacting itunes support.

HT204266 How come my credit card says invalid security code when I put my code in at the App Store?

How come my credit card says invalid security code when I put my code in at the App Store? I have a bunch of free apps when I had my ipad 1 now I have 2 and my credit card will not be read as authentic Watson ever I tried my girls card nothing do I need to have money on it for a free download? I even bought a couple of games but why with so many free ones? Please help me I'm slow so walkit through with me thnx also my ipad 2 is brand new out da box and I accidentally updated to 6.0 without finding out first about it so some pointers to it would help ...which I think that it has something to do with it.

Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
For iOS I would expect an updated version of the manual to appear here at some point : http://support.apple.com/manuals/ipad/
In the meantime there is this : http://www.apple.com/ios/whats-new/

I did not authorize 2 in app purchases and because my credit card is at its limit, and i dont know how to reverse the in app purchases, i cannot update any app or do just about anything in the appstore or itunes store. I paid for apps, i demand my updates

I did not authorize 2 in app purchases and because my credit card is at its limit, and i dont know how to reverse the in app purchases, i cannot update any app or do just about anything in the appstore or itunes store. I dont care if i owe apple's itunes appstore a few dollars over 2 in app purchases i never meant to download in fact the whole app itself i wanted to delete...but out of the hundreds (maybe lower thousands) fof dollars in music and apps and whatever else, that i rightfully purchased over the passed couple of years....should *NOT* have the upgrades and/or previous purchased songs withheld from me over $3 in accidently purchased add ons through an existing app i deleted an disliked anyway

Same thing happened to me with my peruvian credit card in the peruvian app store, I want to buy an app, but it says that my credit card is "not supported in the Peruvian app store"

My ipad2 was recently stolen. I have since purchased an iphone4. Is there a way to retreive the apps that were on the ipad for use on my iphone or a new ipad once purchased?

My ipad2 was recently stolen. I have since purchased an iphone4. Is there a way to retreive the apps that I had on my ipad for use on my iphone or on a new ipad if purchased?
Thx.
Adam

Downloading past purchases from the App Store, iBookstore, and iTunes Store
All ipad apps are not neccessarily compatible with iphone. There are some universal apps.

My ipad was recently stolen. Is it possible to render it useless since tracking it is not an option??

My ipad was recently stolen. Is it possible to render it useless since tracking it is not an option?

If you can't locate it, then you cannot wipe it.
What To Do If Your iDevice or Computer Is Lost Or Stolen
If your Mac, iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should do in advance - before you lose it or it's stolen - and some things to do after the fact. Here are some suggestions:
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T, Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. Lost or Stolen iPhone? Here’s What to do
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on MobileMe
3. OS X Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
Third-party solutions for computers:
1. VUWER 1.5.4
2. Sneaky ******* 0.2.0
3. Undercover 4.7
4. LoJack for Laptops Premium Mac
5. STEM 2.1
6. MacPhoneHome 3.5

I want to print a calendar and some graph paper but the apps are gone

I wanted to print some graph paper but the app was gone. when I use the more app on the printer it says conniction problem. so I did the network configuration and I am connected, next I did the HP software installer and it says im up to date but I still have no apps.

Hello @jgolf ,
I would like to direct your attention to the following post by PrintApper .
HP Apps Service Retired on several printers
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

If I pre-order the iPod touch 5th generation, do I have to pay it with credit card or can i pay it when i go get it on the store? if I pre order it, can i go pick it up form 1-3 of october, or it is not available?

if I pre-order the iPod touch 5th generation, do I have to pay it with credit card or can i pay it when i go get it on the store? if I pre order it, can i go pick it up form 1-3 of october, or it is not available? and they send it to the store i want to?

Hey Sierra, You can do just what you have stated. My question, what is your "other"? If it is over 1.5 GB you most likely have corrupt files. Doing a Restore to New, Factory restore should correct it. Just make sure you make a full backup of all information on your iPod to your computer before you restore, so you don't lose your stuff, contacts, videos, pictures, non-iTunes music, etc, use the cable and connect with your computer. Then, via cable, connect to your computer, run the Restore to new, don't use your backup. Treat this iPod as if it was your first one ever. When restore is done, set up and add what info you wish to install on this iPod. The music apps etc you purchased should be on your computer, if not you should be able to retrieve purchased apps and music from iTunes. Any music, videos, apps not purchased from iTunes will be lost to you if you do not save them to your computer or the cloud first. When your done, make a current Backup and you should good to go. Hope this helps. Good luck. Cheers.

My iphone was recently stolen. Is there any way to access my purchases in itunes (without having transferred them to a computer)?

My iphone was recently stolen. Is there any way to access my purchases in itunes (without having transferred them to a computer)? Any help would be appreciated. Thanks!

Hm, good suggestion, but I've actually already done this (and I've had a friend go through the steps with me). There is just NOTHING that is showing up under any of the categories in the cloud for downloading. The thing is, I'm just not sure if I enabled cloud-sharing or not on my iphone (although I know I've backed up my data through cloud on my iphone at some point).
Any other suggestions?

My iphone recently started making me answer security questions. I do not know the answers and I was wondering if there is anything I can do. I cannot buy anything at all.

I am furious. Apple has just recently started making me answer secrurity questions. The problem is
I don't know the answers. I cannot buy anything. They said my since it was the first time purchasing on my phone that I had to. The thing is I have PURCHASED many things on my phone. Please HELP

Other people have also posted recently about being asked the questions despite it not being the first purchase on the computer or device.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

TS3988 My credit card was recently stolen. I tried switching my CC info to a new card on itunes. Now i cannot buy anything using that card on itunes - tells me to go to some support site but the site is cutoff on my ipad so i cant see the whole site. ***

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