TS3988 My daughter accidentally downloaded something she didn't want. Is there a way to have it deleted from account and refunded?
Is there a way to have accidental purchase deleted and refunded
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Use this Link > Apple Support iTunes Store Contact
Similar Messages
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What if my daughter accidentally downloads something and it charges my credit card $99.00? Can I get a refund? I deleted the app!!
Further to the other points, what you might want to do is
- first, make sure your daughter does not know your password, and change it if you suspect she does;
- second, turn off in-app purchases, and set your iPhone/iPad to require a password on every purchase. See this article:
http://support.apple.com/kb/HT4213
Matt -
When downloading iTunes onto a new computer, is there any way to automatically important songs from your previous computer? I recently cracked the screen on my computer and cannot access any files. Last time I got a new computer my iTunes media files automatically appeared in my iTunes when I downloaded it, and I did not have to use my external drive. Is this still possible?
If your backup copy of the old computer was not stolen, then use it to put everything back.
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My 10 year old daughter downloaded a free game on her i Pod touch. When playing the game she did not know she was ordering apps
is there a way to have my cc and her grandma cc refunded these charges. I thought my acct was set up to not keep our CC # on file.
Please help.There are no refunds.
You can set restirctions so that it does not allow in app purchases.
You can try asking itunes support for an exception and see how it goes.
Click "Support" at the top of this page, then click the link under "Contact Us" -
My daughter accidentally purchased something from an in app purchase, I haven't got the £2.99 in my account until tuesday, and do not want the in app purchase, my account wont log in now even to download free apps. How do I get my account to log in again and function properly, I shouldn't have to wait until I have a meagre £2.99 in my account again do I because I need the app store for other apps etc and updating, even if it is only 3 days I want my account back, I do not want nor did I give permission for the in-app purchase and would be happy for it to be returned/credited back so I can have MY account available for my IPhone.
Please can someone give me more information or let me know how else I can get my account working again, before pay day on tuesday.
Much appreciated, Paddy.
<Email Edited by Host>Hello paddyliverpool,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Refund is an option.
Best of luck,
Mario -
My daughter bought a new ipod touch and when synced received the contacts from my iphone. She deleted the ones she didn't want on her ipod and now they are gone from my iphone. I have the cloud and i thought back up on itunes. I have tried to re-sync and no luck. How can I get my contacts back?
Your problem is that she used your icloud ID to connect to icloud and thus had all your data synced to her device. Contacts are not saved in a backup to icloud, since they are stored independently in the Contacts section of icloud. If someone deletes them, they are gone. If you had them on the PC would they be available in some backup you frequently make of the PC?
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Today my daughter could download 2 apps on her phone without my permission. We are part of family share and her settings show that she needs my permission to download everything. How could she download the apps if I did not giver her permission. I thought that was the point of family sharing in the cloud.
Yes, Family sharing is almost not useable this way. Once you activate it you won't be able to load some of the best/essential apps even though they are free. But they are blocked by the Patriarch of the Family. :-(...
I do not understand why this issue does not get bigger Attention? Does noone use familiy sharing yet? Or do they activate it right after they have loaded all those essential apps beforehand?
http://dict.leo.org/#/search=patriarch&searchLoc=0&resultOrder=basic&multiwordSh owSingle=on -
Me and my daughter are using the same Apple id and we share the same iCloud account. I want to change her Apple id so that she will have her own icloud account and I will have mine.
1. how do I do it?
2. how do I transfer her stuff which is in my icloud storage to her new icloud account once this one is created?
thanks,
AriTo migrate her device to a new account, start by saving any photo stream photos she wants to keep to her amera roll (unless already there) by opening your my photo stream album, tapping Select, tapping the photos, tap the share icon (box with upward facing arrow, then tapping Save to Camera Roll. If she is syncing notes with iCloud, you'll need to open each of the notes and email them to her so she can later copy and paste the text into new notes created in her new account. Then go to Settings>iCloud, tap Delete Account (which only deletes it from this device, not from iCloud), choose Keep on My iDevice and provide the password to turn off Find My iPhone. Then sign back in with a different Apple ID to create her new account and choose Merge to upload the data.
Once you are on separate accounts you can each go to icloud.com from a computer and delete the other person's data from your account. -
I accidently "x" off the download of firefox 4 before it had finished and now the home page doesn't work. it loads but then wont let me search from it? i tried redownloading firefox but that didn't work is there a way i can resume the previous download?
Your More system details list show that you run the latest Firefox 4.0.1 version.<br />
You can check that via Help > About Firefox and on the Help > Troubleshooting Information page.
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.
See:
* https://support.mozilla.com/kb/Server+not+found
* https://support.mozilla.com/kb/Firewalls
If you posted from another computer then download the full version and uninstall the currently installed version.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. -
I have an iphone and my daughter has an ipod. She has all my contacts showing up on her ipod. I deleted them and now they are gone from both. is there any way of retreiving this deleted information.
When you share an iCloud account, any data you sync with the account is merged, and any actions you take on one device (such as deleteing contacts) is synced to all other devices sharing the account. To avoid this, each person's device(s) should have a separate iCloud account with a separate ID. (You can continue to share your iTunes account; it does not need to have the same ID as the one used for iCloud.)
To create separate icloud accounts, decide which iPhone will be keeping the current iCloud account. On the one that will be changing accounts, go to Settings>iCloud, scroll to the bottom and tap Delete Account. (This will only delete the account from this phone, not from iCloud. The phone that will be keeping the account will not be effected by this.) When prompted about what to do with the iCloud data, be sure to select Keep On My iPhone. Next, set up a new iCloud account using a different Apple ID (if you don't have one, tap Get a Free Apple ID at the bottom). Then turn iCloud data syncing for contacts, etc. back to On, and when prompted about merging with iCloud, choose Merge. This will upload the data to the new account.
Finally, to un-merge the data you will then have to go to icloud.com on your computer and sign into each iCloud account separately and manually delete the data you don't want (such as deleting the other person's contacts from your account, and vice versa).
As for recovering the deleted contacts, you can try restoring her phone from her most recent backup. This may recover the contacts, however it often doesn't. Restoring to an iCloud backup has to be done in the initial setup process. If she have any data on your phone now that is not in the backup that she wants to save she will need to do that first. Then go to Settings>General>Reset and tap Erase All Content and Settings. You will then go through the setup screens as you did when the phone was new. When given the option, choose Restore from iCloud Backup. Be sure you are connected to wifi and your charger as this will take some time to finish. -
My cousin wants to open her phone 5s but she cannot remember her password and she doesn't want to lose everything on it. She didn't sync it to any computers or have an icloud account. What should I do?
If she cannot remember the passcode, then she has to restore the device. If she did not backup the phone before this, she will lose all of her content. The only chance would have been if she had synced to a computer, but you say she did not.
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My daughter locked herself out of her phone cannot remember the advanced password setting, we share an Itunes account and both recently joined the cloud, if she resets her phone all her information will be gone, will it affect the data on my phone as well
No, when resetting an iPhone it resets the actual data contained within the phone, nothing on your iCloud will be affected. It is a good idea to use seperate iClouda and iTunes accounts then you can each create your own backups regularly without your daughters backup overwriting yours or vice versa.
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Is it possible to have 2 icloud accounts on one pc? My wife and I have 2 separate itunes accounts and we have different music stored on our iphones. She just recently got an IPAD and I will be getting one soon. We would like to share ibooks purchased from itunes. If she stored it them on icloud, can I download it onto my ipad?
How to use multiple iPods, iPads, or iPhones with one computer
http://support.apple.com/kb/HT1495
How To Best Use and Share Apple IDs across iPhones, iPads and iPods
http://www.nerdsonsite.com/blog/2012/06/07/help-im-appleid-confused/
Cheers, Tom -
How can I add my daughter to Find my friends when we have the same itunes account and that's how they make us log in?
1) You asked "Does she need to reconnect to that itunes/computer and if so what do we need to do to remove this folder of pics from her ipod?" Yes, you have to connect the iPod to that computer and go to the Photos pane for the iPod in iTunes and uncheck sync photos and the click on synce/apply. In the future do not check sync photos.
iOS and iPod: Syncing photos using iTunes
2)
Create a NEW account for using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
Then on the iPod go to
- Settings>Messages>Send and receive and sign out your ID and sign into hers. Make sure that only her ID email address is listed.
- Settings>FaceTime sign out of your ID and sign into hers. Make sure that under You can be reached at only her ID email address is listed
- Settings>iCloud and sign out and sign in with hers
Contnue to use the commpn ID/account for Settings>iTunes and App stores. -
Without realizing it, my daughter and I are both using my icloud account for our phones. Now I cannot go to the cloud without importing all of my daughter's data to my phone. Is there any way to remove her data from the icloud account or delete the account and start over? I plan on wiping her phone clean and having her create her own account with her own email address
Be sure she signs out of your account before wiping her phone. Also, make sure Find my iPhone is disabled before you wipe it..
Unfortunately, since you have "merged" her data with yours, you will need to delete each unwanted item individually. If you delete the account, when you sign back in with the same account the same data will be synched back from iCloud.
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