TS3989 photos are stuck in the download position for 2 weeks now

the apple store gave me a new phone and my photos are stuck in the download position for 2 weeks now.  how can i get them to download

•  Log out of your iTunes store account.  Go to Settings > Store > Sign Out Then press the Home button.
• Then press and hold the Home and Sleep buttons simultaneously and don't release them when it brings up the Turn Off screen; keep holding them until the Apple logo appears.
• After restart, the Waiting should be gone.
 Cheers, Tom

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