TS3991 "Document can't be downloaded."

I can "see" documents in iCloud but can neither open them in Pages ('09) nor download them.  I get the following message: "Document can't be downloaded. Please try again."  I am using 10.8.3 on a Macbook Air, and some of the documents were created on a Mac Pro.
I have tried going to System Preferences and unticking/re-ticking Documents and Data (and I have done so with a restart in between, as well).
Any ideas?

If this has been occurring for some time it may well be that you have some corrupt documents stopping everything working. It may well be that you can identify and eliminate these documents, but I suspect it would be simpler and less time consuming to remove all your documents and start again.
Save as many documents as you can to your desktop from iCloud.com or from the iCloud document panel in the appropriate Applications.
Any documents that are only available on other devices may be able to be saved using my user tip.
Turn off document syncing on every device.
On your mobile devices make sure document syncing is turned off not only in the iCloud settings, but also in the settings for each app.
Check the apps on your mobile devices no longer have any documents in them. (Removing and reinstalling the iWorks apps on your devices may be useful)
On your computer go to system preferences > iCloud > manage and delete any documents you see in your iCloud storage.
Restart all devices.
Re-enable document syncing device by device, ensuring that syncing is working properly before re-enabling syncing on the next device.

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