TS3992 How can I back up an iphone when I haven't set the phone up for back ups & the touch screen doesn't work? The phone can receive calls (not answer) & the pictures & messages can be seen but touch screen doesn't work to unlock the phone or select any
How can I back up an iphone when I haven't set the phone up for back ups & the touch screen doesn't work? The phone can receive calls (not answer) & the pictures & messages can be seen but the touch screen doesn't work to unlock the phone or select anything. We want to save/transfer pictures, contacts, and music to the replacement phone.
Try backing it up to your computer with iTunes. Connect it to your computer, open iTunes, click on the name of the phone in iTunes, go to the Summary tab of your iTunes sync settings and click Back Up Now. Also go to File>Devices>Transfer Purchases to transfer you apps and other purchased media to your iTunes library.
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yes did you buy it of somebody or a well known company such as apple or carphone warehouse?
and i mean the phone would have been activated in the first place with the sim card you get given when you first get the phone.
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Hello ardninam,
Thanks for using Apple Support Communities.
If the content on your iPhone cannot be read by iTunes, then you will need to follow the directions in the popup and restore your iPhone to the factory settings. You can then try and restore from a previous backup.
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
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usaspirit88 wrote:
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