TS3992 manual backup isn't "backing up"

I have an iPhone 5. I recieved the message that I have not backed up in over 2 weeks. I plugged in, connected to wifi and manually initialized iCloud back up and locked the screen. After a while I checked on it and saw I had the message I did not have enough iCloud storage space. I purchased more space and tried to manually initialize backup again. Now, after several hours it has continued to say "backing up ....." and "Estimating time remaining ....." and the little "wheel just goes round and round. I  cancel the backup and restarted it. No difference. I reboted the phone and tried again, no difference. Basically it is stuck. Any ideas?

This may be caused by a corrupt existing backup that needs to be deleted, or by data on your phone that is preventing the backup from succeeding.  To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on and try backing up again.
If it still won't back up, you may have an app that is preventing the backup from succeeding.  To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again.  If it succeeds, then the camera roll and/or one of your apps is preventing the backup and you'll have to located by process of elimination. Turn the camera roll On and try backing up again.  If it succeeds, turn some of your apps to On and try backing up again.  If it succeeds again, turn some more apps to On then try again; repeat this process until it fails.  Eventually you'll be able to locate the problem app and exclude it from your backup.

Similar Messages

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    Hello mig04,
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    General troubleshooting
    General information
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    Anne Parry wrote:
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    See here...
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    From Pondini’s excellent Information Here...
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  • Making an iPhone 4S manual backup to a MacBook Pro does not work in iTunes?

    Hello.
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    randers4 wrote:
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  • Cant make manual backup i cloud

    i want to make manual back in icloud
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  • Why No Manual Backup?

    As I'm frustrated with the search engine on the forum I thought I'd start a new thread.
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  • Did a manual backup, but update does one itself?

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    cbrhea wrote:
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  • Manual Backup for MacBook Pro

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